Transaction processing computer system with multi-channel communication control and decision support

Abstract

Abstract An example method comprises generating one or more requests for information by a requesting party, via a document processing engine, transmitting, by the document processing engine, the one or more requests for information by the requesting party, via a multi-channel communication system, receiving, via the document processing engine, one or more documents and corresponding metadata transmitted by the requesting party, in response to the requests for information by the decisioning party, automatically processing, via the document processing engine, one or more documents and corresponding metadata transmitted by the requesting party, automatically validating, via the document processing engine, one or more documents and corresponding metadata transmitted by the requesting party, triggering, via the multi-channel communication system, one or more journeys, wherein completion of a journey results in a communication by the multi-channel communication system, storing, via a system of record, the one or more processed documents and corresponding metadata. Abstract Sheet 7 / 14 20 22 20 42 58 1 7 Ju n 20 22 2022204258 17 Jun 2022 Document Processor 740 To nCino From nCino To / From 702 To / From borrowing party web-enabled devices polling To / From service (1) service (1) MCCC 720 From Web & API Data Decisioner UI services (1) Store (2) Model- Data 704 706 722 728 hosting From Twilio & Control To / From MCCC MS Exchange polling service (1) 748 Sheet 7 / 14 service (1) Decisioner User Interface 730 nCino Data To / From 9 / 9 708 To / From lending party polling From nCino Store (2) offline use web-enabled devices service (1) 726 Web & API Data To Twilio, MS 732 services (1) 724 Task Propagation Store (2) Exchange & Sidecar 710 service (1) service (1) To nCino 712 Requestor UI email 734 service (1) To / From Document Processor To Document From arbitrary Processor To / From MCCC email servers 20 26 20 46 96 17 J un 2 02 6 1 7 J u n 2 0 2 0 Requestor User Interface D e c i s i o n e r U I To / From borrowing party web-enabled devices Multi-Channel Communications Controller W e b & A P I D e c i s i o n e r U I s e r v i c e s ( 1 ) F r o m T w i l i o & M e s s a g e T o n C i n o T o / F r o m M C C C M S E x c h a n g e s e r v i c e ( 1 ) S h e e t 7 / 1 4 s e r v i c e ( 1 ) Decisioner User Interface 7 3 0 n C i n o To / From lending party F r o m n C i n o web-enabled devices s e r v i c e ( 1 ) W e b & A P I T o T w i l i o , M S s e r v i c e s ( 1 ) 7 2 4 T a s k P r o p a g a t i o n E x c h a n g e & s e r v i c e ( 1 ) s e r v i c e ( 1 ) T o n C i n o R e q u e s t o r U I s e r v i c e ( 1 ) To / From Document P r o c e s s o r T o D o c u m e n t F r o m a r b i t r a r y P r o c e s s o r T o / F r o m M C C C e m a i l s e r v e r s F I G . 7

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