Unlock instant, AI-driven research and patent intelligence for your innovation.

Information processing apparatus and information notification method therefor, and control program

An information processing device and information notification technology, applied in the field of information processing devices, can solve problems such as wrongly contacting users or dispatching service personnel, not knowing that the service call error has been restored, etc.

Active Publication Date: 2008-09-17
CANON KK
View PDF8 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0010] However, as a result, since the service center side does not know the situation where the service call error has been recovered, there is a problem such as contacting the user by mistake or dispatching a service person

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Information processing apparatus and information notification method therefor, and control program
  • Information processing apparatus and information notification method therefor, and control program
  • Information processing apparatus and information notification method therefor, and control program

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0026] Now, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. It should be noted that the relative arrangement of components, numerical expressions, and numerical values ​​presented in these embodiments do not limit the scope of the present invention unless otherwise specified.

[0027] Preferred embodiments of an information processing device, an information notification method thereof, and a control program will be described with reference to the drawings. The information processing device of this embodiment is applicable to, for example, a printing device.

[0028] Structure of the printing device

[0029] FIG. 1 is a schematic diagram showing an internal structure of a printing apparatus including an information processing apparatus according to an embodiment of the present invention.

[0030] This printing device includes an information processing device 10 and a printer 16 as a device. Various image...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

To enable the host server side to be aware of the recovery of an error when the error is recovered by the user's power off / on operation, the most recent state regarding occurrences of errors at printer 16 (steps S61 and S62) is stored in the backup RAM 12a each time a status change occurs (steps S63 and S64), and when an user performs a power off / on operation and a printing device is re-activated (step S65), if a most recent state at the time of the previous activation was in a state of service call error occurrence (step S66), the current status of the printer 16 is then sent (steps S68 and S69).

Description

technical field [0001] The present invention relates to an information processing device, an information notifying method for notifying an external device of information such as a failure in an image generating device such as a printer, and a control program for executing the information notifying method. Background technique [0002] Conventionally, on an image generating device such as a printer, when an error (service call error) occurs requiring maintenance by a service person, a system is known in which a service call error message is sent via a network The information is sent to the main server at the service center of the manufacturer or dealer, and the service center responds to the error by dispatching service personnel to repair the image generating device in which the service call error occurred. [0003] In addition, the following is an example of a method of dealing with an error occurring on a device such as an image generating device. [0004] (1) Receive pap...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Patents(China)
IPC IPC(8): G06F17/00B41J29/393
Inventor 横仓秀则
Owner CANON KK