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Method and arrangement for establishing a conference call

A technology of teleconferencing and conferencing, which is applied in the direction of telephone communication, branch offices providing special service devices, electrical components, etc. It can solve the problems of high cost, incompatibility, teleconferencing system configuration and other problems for small enterprises and individuals, and achieve precious service time, The effect of guaranteeing compatibility

Active Publication Date: 2011-12-28
SAP AG
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] However, the aforementioned solutions have significant disadvantages
First, using a conference bridge or wireless central switch system in setting up a conference involves telecommunications hardware that is only of limited and costly use to small businesses and individuals
Therefore, the teleconferencing system of the prior art is difficult to configure on site (arrangeon site)
Second, prior art solutions are incompatible with most modern business communication systems based on electronic packet-based communications such as the Internet and e-mail

Method used

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  • Method and arrangement for establishing a conference call
  • Method and arrangement for establishing a conference call
  • Method and arrangement for establishing a conference call

Examples

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Embodiment Construction

[0043] exist figure 1 In stage 100 of the method, a conference call is requested or initiated from at least one mobile subscriber by wirelessly transmitting data to at least one call center server. In some embodiments of the present invention, the mobile station is compatible with GSM (Global System for Telecommunications), GSM-data, IP-RAN (Internet Protocol Radio Network), UMTS (Universal Mobile Telecommunications System), WAP (Wireless Application Protocol), Teldesic TM 、Inmarsat TM 、Iridium TM , GPRS (General Packet Radio Service), CDMA (Code Division Multiple Access) data, WCDMA (Wideband Code Division Multiple Access) data, HTTP (Hypertext Transfer Protocol), H.323, SIP (Session Initiation Protocol), SMS (Short Message Service), MMS (Multimedia Message Service), email, LAN (Local Area Network), TCP / IP (Transmission Control Protocol / Internet Protocol), imode TM 、Globalstar TM and / or WLAN (Wireless Local Area Network) mobile phones, PDAs (Personal Digital Assistants) ...

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Abstract

A method and arrangement for establishing a conference call from a mobile station in a call centre environment. A user may choose conference call participants from his mobile phone, and a client application in the mobile phone will communicate relevant parameters to the call centre server, which will then call the conference initiator and other participants via the gateway server. The calls are handed over to the gateway server, which will digitize each call to an audio and / or video stream, typically an RTP stream. The streams are relayed to a computer where the streams are combined to form a successful conference call. The conference call is then recorded to a data file on the computer, and may be sent to participants or stored to a database with relevant metadata. The network infrastructure of the telecommunications network operator need not be consulted, nor is there any need for additional hardware.

Description

technical field [0001] The present invention relates to a method and arrangement for setting up a conference call. In particular, the present invention relates to a method and arrangement for establishing a conference call from a mobile station in a call center environment. Background technique [0002] Conference calls are becoming more commonplace in modern life every day. Conference calls have proven to be very useful in business communications where several people need to be cost-effectively brought together and make quick decisions based on reliable information. At the same time, workforce mobility is steadily increasing as mobile phone use increases. In the prior art, methods created for establishing mobile teleconferences have been developed in this regard. [0003] US 2004 / 0131167 A1, "Establishing a conference call from a call-log" by Chang et al. describes a method for establishing a conference call from a mobile phone's call-log. In this disclosure, conference...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/18H04M3/56H04W88/02H04LH04MH04M7/00H04W4/06H04W88/16
CPCH04W88/16H04M2207/20H04M3/567H04L12/189H04L65/608H04M3/42221H04L65/4038H04M2203/5063H04L12/1831H04W4/06H04M7/0012H04L12/1818H04L65/65H04M3/56
Inventor 朱尼·普朗陶斯阿尔托·凯斯基尼瓦哈里·佩索南
Owner SAP AG
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