Method and device for processing abnormal state and television
A technology of abnormal state and processing method, applied in the field of TV, can solve problems such as complicated operation, wrong TV system operation, long time to solve the problem, etc., to achieve the effect of convenient use, improve user experience, and improve performance
Inactive Publication Date: 2012-06-20
SHENZHEN SKYWORTH RGB ELECTRONICS CO LTD
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Problems solved by technology
In this way, the functions of the TV system are becoming more and more powerful, but the development cycle is correspondingly becoming shorter and shorter. Some problems related to system stability or system loopholes encountered in user operations are difficult to find in time during development.
[0003] Due to the powerful functions of the TV, more and more functions can be selected by the user, which makes its operation more and more complicated, and even some unpredictable situations will appear.
For example, digital TV in my country has not been widely promoted, and CATV is still used in some areas, so non-standard TV signals may appear, or, with the abundance of playback equipment, compatibility between various playback equipment and TV sets may also exist In addition, certain special operations of the TV set by the user often cause problems such as TV system operation errors. Usually, the above-mentioned problems need to be solved by after-sales personnel on site, which will undoubtedly increase the cost of after-sales maintenance. At the same time, it takes a long time to solve the problem, which seriously affects the normal use of users.
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[0046] The technical scheme of the present invention will be described in further detail below in conjunction with the accompanying drawings and specific examples, so that those skilled in the art can better understand the present invention and implement it, but the examples given are not intended to limit the present invention .
[0047] Such as figure 1 As shown, a method for processing an abnormal state provided by the present invention includes the following steps:
[0048] S101. Obtain abnormal state information of the television;
[0049] S102. Store the abnormal state information.
[0050] When there is an abnormal state in the TV system, such as an abnormal situation in the internal circuit of the TV, an abnormal situation when the user operates the TV, or the user cannot use a certain function of the TV under certain circumstances, the TV system obtains the abnormal state of the TV. State information, and store the abnormal state information in a local storage devi...
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The invention discloses a method and a device for processing an abnormal state and a television. The method comprises the following steps of: obtaining the abnormal state information of the television, and storing the abnormal state information. According to the invention, a system can record the current state when the television is under the abnormal state situation, for example, when the abnormal situation happens when a user operates the television or the user can not use certain function of the television under a specific situation; then the current state is transferred back to a developer via a network; the developer can prefect the television system according to the recorded information; perfected software is uploaded to an appointed website for the user to download by self; and after the user downloads the perfected software by self and upgrades the corresponding television system, the problems met by the user can be solved.
Description
technical field [0001] The invention relates to the field of televisions, in particular to a method and device for processing abnormal states and a television. Background technique [0002] At present, TV technology is developing rapidly, and whether it is Internet TV, smart TV or 3D TV, rapid technical updates are carried out in a monthly cycle. In this way, the functions of the TV system are becoming more and more powerful, but the development cycle is correspondingly becoming shorter and shorter. Some problems related to system stability or system loopholes encountered in user operations are difficult to find in time during development. . [0003] Due to the powerful functions of the television, more and more functions can be selected by the user, thereby making its operation more and more complicated, and even some unpredictable situations may occur. For example, digital TV in my country has not been widely promoted, and CATV is still used in some areas, so non-standar...
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IPC IPC(8): H04N21/4425G06F9/445
Inventor 李玲玲孙雷
Owner SHENZHEN SKYWORTH RGB ELECTRONICS CO LTD