Information processing system and information processing device
一种信息处理装置、信息处理系统的技术，应用在传输系统、电数字数据处理、数据处理的输入/输出过程等方向，能够解决用户负担等问题
Inactive Publication Date: 2018-11-06
RICOH KK
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- Abstract
- Description
- Claims
- Application Information
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Problems solved by technology
[0005] Therefore, when the screen of the user device is shared by a plurality of user devices and operator terminals performing device operations, the user needs to check and report information for sharing the screen with the operator terminal for each of the plurality of user devices, which is of great importance to Heavy burden for users
Method used
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no. 1 example
[0039]
[0040] figure 1 The configuration of an example of the information processing system according to the present embodiment is shown. The information processing system 1 includes operator terminals 10A to 10C and user devices 12A to 12C, which are connected via a network N1 such as a LAN or the Internet. It should be noted that in the following description, user equipment 12A to 12C may be collectively referred to as user equipment 12 , and operator terminals 10A to 10C may be collectively referred to as operator terminal 10 . The operator terminal 10 and the user equipment 12 perform wired and wireless communications. figure 1 The example of FIG. 1 shows three operator terminals 10 and three user devices 12; however, the number of operator terminals 10 and user devices 12 may differ from this.
[0041] The operator terminal 10 is operated by an operator providing remote support. The operator terminal 10 is realized by an information processing device such as a PC (...
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An information processing system includes a plurality of electronic devices and at least one information processing device, each of the plurality of electronic devices includes a display unit, and the at least one information processing device includes a display unit. An information processing device is capable of communicating with a plurality of electronic devices via a network. The information processing system includes: a first sharing unit configured to share display content of a display unit of a first electronic device among the plurality of electronic devices with a display unit of an information processing apparatus; An electronic device acquires information of a second electronic device that is operating in cooperation with a first electronic device among a plurality of electronic devices, and causes the information of the second electronic device to be shared with a display unit of an information processing apparatus based on the information of the second electronic device. Displays the display content of the unit.
Description
technical field [0001] The present invention relates to an information processing system and an information processing device. Background technique [0002] In a user device such as a multifunction peripheral (MFP), when the user does not know how to operate the user device or the like, the user can send an inquiry to the operator. There is known a remote support technology used in such a case, by which a user device and an operator terminal share a screen of a user device, and a user can receive remote support from an operator. [0003] Conventionally, for electrical terminal equipment of home appliances, there is a control system for confirmation and operation from a remote location. In a conventional remote control system, the operation of an electric terminal device is shared among multiple users at remote locations (clients, customers, etc.), the current state of the electric terminal device and the operating state before the current state are shared as a three-dimensi...
Claims
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IPC IPC(8): G06F3/12G06F3/0481G06F3/0484H04N1/00G06F3/048
CPCG06F3/1454H04N1/00127H04N1/0035H04L67/131
Inventor 齐藤浩久黑柳智弘佐佐木彻冈里笃佐佐木信青木惇季盛拓也渡边美映西村达男石井幸纪月冈康训渡边俊介作山宏幸近野友香田中胜美鸟海隆
Owner RICOH KK