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User information push method and device

A user information and push device technology, applied in the field of communication, can solve problems such as user and enterprise losses, users cannot receive service SMS in time, and user customer service experience is not good, so as to achieve the effect of improving user experience

Active Publication Date: 2018-09-14
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The present invention provides a method and device for pushing user information, so as to overcome that in the prior art, when the short message gateway is busy and the line is congested, the user cannot receive the service short message in time, which has caused a bad influence on the customer service experience of the user, and even caused a negative impact on the user. Technical problems that have caused unnecessary losses to both the company and the company

Method used

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  • User information push method and device
  • User information push method and device
  • User information push method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0023] figure 1 It is a flow chart of the method for pushing user information provided in Embodiment 1 of the present invention, as shown in figure 1 As shown, the method of this embodiment may include:

[0024] Step 101, determining the success rate of a plurality of customer service information sent by the server to the user terminal through a short message within the set time;

[0025] Step 102, if the success rate is lower than the set threshold, switch the short message mode to another communication mode to send customer service information to the user terminal.

[0026] Specifically, by sending a request message to the base station, the success rate of multiple pieces of customer service information sent by the server to the user terminal through short messages within a set time can be obtained. When the success rate of a plurality of customer service information sent to the user terminal by the short message mode is lower than the preset threshold, it means that the s...

Embodiment 2

[0031] figure 2 It is a flow chart of the user information push method provided by Embodiment 2 of the present invention. This embodiment further defines step 101 on the basis of Embodiment 2, as follows: figure 2 As shown, in this embodiment, step 101 may specifically include:

[0032] Step 201, determining a first ratio of the number of response messages received from the user terminal to the customer service information to the total number of customer service information sent;

[0033] Step 202, using the first ratio as the success rate.

[0034] Wherein, the customer service information includes service notification or verification code information. The response message is information fed back by the user terminal after receiving the customer service information.

[0035] Specifically, the ratio of the number of received response messages to the customer service information from the user terminal to the total number of sent customer service information may be used as ...

Embodiment 5

[0052] In this embodiment, on the basis of Embodiment 4, step 401 is further limited. In this embodiment, the method of switching the short message to a voice call, or pushing a message or sending an email to the user The terminal sends customer service information, including:

[0053] Said switching the short message mode to a voice call mode, if the connection rate of the voice call mode is lower than the voice threshold, then switching the voice call mode to the push message mode; if the push message mode If the success rate of the e-mail sending method is lower than the e-mail threshold, then the voice call method, the push The method with the highest success rate among the message method and the e-mail sending method sends customer service information to the user terminal.

[0054] Specifically, the voice call mode, or the push message mode or the email sending mode is set in order of priority, and when the short message mode does not meet the conditions, judgments are m...

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Abstract

The invention discloses a user information push method and device. The method comprises the following steps: determining a success rate of a server for sending multiple pieces of customer service information to a user terminal in a short message manner within a set time; and if the success rate is lower than a set threshold, switching the short message manner to other communication manners to send the customer service information to the user terminal. According to the user information push method and device provided by the invention, by determining a success rate of a server for sending multiple pieces of customer service information to a user terminal in a short message manner within a set time; and if the success rate is lower than a set threshold, switching the short message manner to other communication manners to send the customer service information to the user terminal.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a method and device for pushing user information. Background technique [0002] At present, with the rapid development of smart phone terminals, people have increasingly used smart phone terminals in various aspects such as life, work, and study. Many industries use mobile phones to verify customer identities or send notifications to increase security. [0003] The existing method of verifying the identity of the customer through the mobile phone is mainly to realize the customer service service to the user by sending a short message containing a service notice or a verification code to the mobile phone of the corresponding user. [0004] However, with the increasing use of short messages to serve users, the pressure on short message gateways and short message channels has been greatly increased. The notification message has caused a bad impact on the user's cust...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/58H04L29/06
Inventor 曹万鹏
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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