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Method and device for obtaining answer information according to user's questioning intention

A user intention and user technology, applied in special data processing applications, instruments, calculations, etc., can solve the problems of manpower and time cost, consumption, etc., and achieve the effect of saving manpower and time cost

Active Publication Date: 2018-11-23
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
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Problems solved by technology

However, the process of manually configuring answers for each intent in advance may also consume a lot of manpower and time costs

Method used

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  • Method and device for obtaining answer information according to user's questioning intention
  • Method and device for obtaining answer information according to user's questioning intention
  • Method and device for obtaining answer information according to user's questioning intention

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Embodiment Construction

[0026] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. All other embodiments obtained by persons of ordinary skill in the art based on the embodiments in this application belong to the protection scope of this application.

[0027] In the embodiment of the present application, data mining can be carried out from the user's historical dialogue records in the instant messaging tool to obtain the answers corresponding to the intentions of each user, and establish an "intention-answer" database (that is, the relationship between user intentions and answers is saved). In this way, the corresponding answers can be automatically obtained for each user intention through the computer program, without requiring the user or background technicians to ...

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Abstract

The application discloses a method and an apparatus for obtaining answer information for questioning intention of a user. The method comprises: obtaining historical dialogue records of a first user and multiple second users in an instant communication process; performing user intention identification on question corpora raised by the second users from the historical dialogue records to obtain question corpora in the same user intention and reply corpora given for the question corpora in the same user intention by the first user; for the same user intention, clustering the reply corpora to obtain a plurality of categories, and in a target category with a reply corpus number greater than a preset threshold, calculating weights of the reply corpora becoming category centers in the target category; and according to the weights, determining a central answer of the user intention. Through the method and the apparatus, the manpower and time costs can be further reduced.

Description

technical field [0001] The present application relates to the technical field of data mining, in particular to a method and a device for obtaining answer information for a user's question intention. Background technique [0002] With the continuous improvement of the e-commerce user behavior database, and the rapid development of traditional communication, mobile communication and other technologies, more and more people obtain the commodities they need through online shopping. All aspects of life provide great convenience for people's life. [0003] In the process of online shopping, buyers often need to communicate with sellers online. For example, after receiving a product, a buyer finds that the color or size is not suitable and needs to be returned or returned. Exchange, at this time, the buyer user can contact the seller's customer service personnel through the online communication tool, and communicate with the customer service personnel about the return and exchange...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F17/30G06F17/27
Inventor 王骏龙
Owner ALIBABA GRP HLDG LTD
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