Multi-communication module failure control method and server
A communication module and fault control technology, applied in the field of communication, can solve problems such as inability to share information
Active Publication Date: 2020-07-24
PING AN TECH (SHENZHEN) CO LTD
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However, the data communication between these modules is independent and information sharing cannot be achieved
Method used
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[0038] see figure 1 Shown is a hardware environment diagram of a preferred embodiment of the multi-communication module fault control system of the present invention. The multi-communication module fault control system 10 in this embodiment may be installed and run on a server 1, and the server 1 may be a customer service server.
[0039] The server 1 further includes a plurality of instant messaging tools 11, including a first communication module 111, a second communication module 112, a third communication module 113, ... and an Nth communication module 11N. The first communication module 111, the second communication module 112, the third communication module 113, ... and the Nth communication module 11N can be respectively a telephone communication module, a WeChat module, a short message module, an email module, and a webpage IM (instant message) modules etc.
[0040] Further, the server 1 further includes a storage device 12 and a processor 13 .
[0041] The storage ...
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The invention relates to a multi-communication-module fault control method which comprises the steps of when detecting that a communication event occurs to one communication module, analyzing and storing communication contents and a communication object identifier of the communication event; when the communication module to which the communication event occurs has a fault, according to a pre-stored mapping relationship table between the communication object identifiers, determining other communication modules corresponding to a communication object of the communication module which has the fault; counting all historical times that the communication event occurs to the other communication modules or historical times that the communication event occurs in a recent preset time period; according to the historical times, sorting the other communication modules; and according to the sorting, jumping and using the communication module with the maximum historical times for carrying out communication. The invention further provides a server applicable to the method. According to the method and the server which are provided by the invention, when a certain communication module has the fault, other communication modules can be jumped to so as to provide an inter-tool service for a client.
Description
technical field [0001] The invention relates to the technical field of communication, in particular to a multi-communication module fault control method and a server. Background technique [0002] With the development of the Internet and the prominent importance of the network marketing model, the online customer service system has become an important tool for network marketing, as well as an essential tool to enhance the image of the company's website and strengthen the interaction between the company and its visitors. [0003] Usually, in order to meet the needs of different customers, the customer service server will be configured with a variety of instant messaging modules, such as a telephone communication module, a WeChat module, a short message module, an email module, and a web page IM (instant message) module. However, the data communication between these modules is independent and cannot share information. When a communication failure occurs in a communication mod...
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Login to View More IPC IPC(8): H04L12/24H04L12/58
Inventor 苏玉峰田甜
Owner PING AN TECH (SHENZHEN) CO LTD