IT operation and maintenance management method and apparatus

Abstract

The invention discloses an IT operation and maintenance management method and apparatus. The method comprises the following steps: establishing an automatic operation and maintenance management platform; establishing an automatic fault event trigger flow on the automatic operation and maintenance management platform; and establishing a fault event tracking flow on the automatic operation and maintenance management platform. By adoption of the method, automatic management is realized.

Description

technical field [0001] The present invention relates to the technical field of IT operation and maintenance management, in particular to an IT operation and maintenance management method and device. Background technique [0002] With the continuous development of the information age, IT operation and maintenance has become an important part of the connotation of IT services. In the face of increasingly complex businesses and increasingly diverse user needs, ever-expanding IT applications require more and more reasonable models to ensure that IT services can be continuously guaranteed in a flexible, convenient, safe and stable manner. The most important guarantee factor is IT operation and maintenance. From the initial few servers to a huge data center, manpower alone can no longer meet the requirements in terms of technology, business, management, etc., so standardization, automation, architecture optimization, process optimization and other factors to reduce IT service cos...

AI Technical Summary

Problems solved by technology

[0003] There are many problems in traditional operation and maintenance management methods, such as passive operation and maintenance personnel, low efficiency, lack of an efficient IT operation and maintenance mechanism, and lack of efficient IT operation and maintenance technical tools

The complexity of the current IT system has objectively required that IT operation and maintenance must be able to achieve digital and automated maintenance. However, at present, IT operation and maintenance requires manual participation in management and cannot achieve automated management.

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