Expert-knowledge recommendation method and device, computer device and storage medium
A technology of expert knowledge and recommendation methods, applied in computing, digital data information retrieval, special data processing applications, etc., can solve problems such as the limitation of the professional level of reply answers, and the inability to get consultation replies in time
Pending Publication Date: 2019-02-12
PING AN TECH (SHENZHEN) CO LTD
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Problems solved by technology
[0003] The embodiment of the present invention provides an expert knowledge recommendation method, device, computer equipment and storage medium, aiming to solve the problem in the prior art that when users have professional questions and need to consult to get a reply, they wait for the reply after the release of the self-selected platform Answers manually edited by the respondent cannot be answered in a timely manner, and the professionalism of the answers is largely limited by the professional knowledge of the respondent
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[0028] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0029] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude one or Presence or addition of multiple other features, integers, steps, operations, elements, components and / or collections thereof.
[0030] It should also be understood that the terminology used ...
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The invention discloses an expert knowledge recommendation method and device, a computer device and a storage medium. The method comprises the steps of after receiving the uploaded inquiry questions to be answered, obtaining the corresponding semantic network vectors, and retrieving the semantic vectors whose similarity with the semantic network vectors is greater than the similarity threshold value from the reply answer database to serve as the target semantic vectors and the corresponding expert list; obtaining the heat value of each expert in the expert list, sorting the semantic vectors indescending order according to the heat value, obtaining the filtered semantic vectors from the semantic vectors ranked before the first ranking value, obtaining the expert knowledge recommendation information corresponding to the filtered semantic vectors, and sending the information to the uploading end corresponding to the inquiry questions to be answered. In this method, the expert answers trusted by users can be recommended by semantic recognition technology, and the accuracy of recommendation can be improved. Moreover, based on the matching questions in semantic network and answers in answer database, similar questions can be recognized, and the quality of answer can be improved.
Description
technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to an expert knowledge recommendation method, device, computer equipment and storage medium. Background technique [0002] At present, when a user has a professional question and needs to consult in order to get a reply, the answer is generally edited by the respondent after the question is posted on the consulting platform. Existing intelligent online customer service can only answer simple questions, and for highly specialized issues (such as legal issues, professional technical issues in high-tech fields), existing intelligent online customer service cannot feed back accurate answers. Contents of the invention [0003] The embodiment of the present invention provides an expert knowledge recommendation method, device, computer equipment and storage medium, aiming to solve the problem in the prior art that when users have professional questions and need to...
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Login to View More IPC IPC(8): G06F16/36G06F16/332
CPCG06F16/332G06F16/36
Inventor 吴壮伟
Owner PING AN TECH (SHENZHEN) CO LTD