Test point promotion method and device, computer device and storage medium

[0050] It should be understood that the specific embodiments described here are only used to explain the application, but not to limit the application.

[0051] Reference figure 1 , This application is a pilot promotion method, including:

[0052] S1. Receive user's call information;

[0053] S2. According to the comparison between the information obtained by the user's call and the information in the preset database, determine whether the user meets the pilot access conditions;

[0054] S3. If it is determined that the user meets the pilot access conditions, then access the pilot;

[0055] S4. Judging whether the pilot operation is qualified according to the data generated during the pilot operation;

[0056] S5. Modify the database according to the judgment result of whether the pilot operation is qualified.

[0057] In the above step S1, the system receives the user's incoming call information obtained through the telephone, and the user's incoming call information may include information such as the phone number, the area where the phone number belongs, and so on.

[0058] In the above step S2, the data to be compared and the data information corresponding to the judgment conditions are stored in the database. For example, the comparison information is the attribution of the incoming call, and the database includes the pilot attribution information, which is obtained by comparing with the incoming call. The information is compared with the information in the preset database to determine whether the user meets the conditions for entering the pilot; the pilot includes specific functions that users in the set range can enter, and the function is transferred from the old system to the new system and restricts the access population, for example In the new system, the insured inquiry function is piloted, and the applicable population is users in Guangzhou. Then Guangzhou citizens can check their insurance status in Ping An Group and switch to the new system to support the pilot to provide services.

[0059] In the above step S3, if the result of the judgment in step S2 is YES, it means that the user meets the conditions for entering the pilot. For example, if the entry condition of the pilot is a Shanghainese, then the phone number’s hometown is Shanghai. Open conditions, you can enter the pilot. The pilot is a function that is transferred from the old system to the new system and is open to customers with limited conditions. Only users who meet the corresponding conditions can enjoy the service of the function in the new system. For example, the function of the pilot is Inquiries about existing insurance policies, the entry condition is that the phone belongs to Shanghai. Only when the phone belongs to Shanghai can you enter the pilot and the new system provides services; the service content of the pilot in the new system can be the same as that in the old system The service content is the same, or it can be different from the service content of the corresponding function in the old system; if it is judged that the user does not meet the preset pilot restrictions, the user can only use the old system.

[0060] In the above step S4, the pilot operation data can be used to judge whether the pilot operation is qualified. For example, the pilot operation data can be compared with the number of user feedback on the error situation and the number of times the service is performed to determine the probability of error during the pilot operation. Compared with its error probability, whether the error probability has increased or decreased. If the error probability has increased and the increase is greater than the preset value, the pilot operation can be judged as unqualified. If the error probability has decreased or the increase is less than the preset value Value, it can be judged that the pilot operation is qualified; in some embodiments, it is also possible to judge whether the pilot operation is qualified by comparing the error probability with a preset error probability allowable threshold.

[0061] In the above step S5, the modification information includes adding information and deleting information; in some cases, if the pilot operation is qualified, the information is added; if the pilot operation is unqualified, the information is deleted; the information in the database includes but is not limited to those supporting the pilot function Data and information about the area where the pilot function is exercised. For example, the pilot function is opened to users whose attribution is Guangzhou and Shenzhen. The information in the database includes that the calling area is Guangzhou and Shenzhen. When the calling area is Guangzhou or Shenzhen, the calling user can enter the pilot. Function; when the pilot operation is unqualified, delete the Guangzhou in the database to make the judgment result of the user whose home is Guangzhou in step S2 is no, thereby reducing the pilot exercise area; on the contrary, if the caller area Shanghai and Shanghai are added to the database The data that supports the pilot function can extend the pilot function to Guangzhou, Shenzhen and Shanghai. This step is applied to the situation after the pilot is tested for a period of time. According to the operation of the pilot, the error probability and the preset error probability are allowed Thresholds are compared to determine whether the pilot has met expectations. According to the performance of the pilot, the scope of application of the pilot can be increased or deleted. For example, the original pilot function can only be opened to the citizens of Guangzhou. When the application is applied for a period of time, it is considered that it can be carried out to citizens in more regions When opening, for example, Shenzhen, you can add the information of Shenzhen attribution to the database. When the attribution of the user's call is Shenzhen, it can be determined that the user meets the access conditions of the pilot. If the data information in the database is added, the pilot will be added. Scope, when the operation of the pilot is not as expected, you can delete the preset caller area information in the database, such as Guangzhou, so that the corresponding caller area cannot be found during comparison, that is, the application of the pilot in Guangzhou is cancelled.

[0062] Reference figure 2 Further, the step S2 of judging whether the user meets the pilot access conditions according to the comparison between the user's incoming call information and the information in the preset database includes:

[0063] S21a: Identify the user's home location according to the user's caller number;

[0064] S22a: Determine whether the attribution of the user belongs to one of the preset attributions in the database;

[0065] S23a: If the home location of the user belongs to one of the preset home locations in the database, it is determined that the user meets the access conditions of the pilot.

[0066] In the above step S21a, the attribution of the phone number can be determined by the phone number of the user's incoming call, and the attribution of the phone number can be determined as the attribution of the user.

[0067] In the above step S22a, by comparing the attribution of the user with the preset attribution in the database, if they are the same, it can be judged that the attribution of the user is included in the database and is one of the preset attributions. If they are not the same, it can be determined that the user's attribution is not included in the database and is not one of the preset attributions.

[0068] In the above step S23a, when the user's home is one of the preset homes, it is determined that the user meets the access conditions of the pilot, and when it is determined that the user meets the access conditions of the pilot, it can be generated to access the pilot in the new system. The function command, through which the user can enter the function in the new system, and the new system serves the user; when it is determined that the user does not meet the access conditions, a command to enter the old system is generated, through which the user can enter the old system This function in the system is served by the old system.

[0069] Reference image 3 Further, in one embodiment, the step S2 of judging whether the user meets the pilot access conditions according to the comparison between the user's incoming call information and the information in the preset database includes:

[0070] S21b. Compare the user's incoming call number with the preset number in the database, and judge whether the incoming call number is in the preset number;

[0071] S22b. If the incoming call number is among the preset numbers, it is determined that the user meets the access conditions of the pilot.

[0072] In the above step S21b, the preset number in the database is the phone number pre-stored in the user's previous service, which can accurately determine the user and avoid the problem that the user cannot enter the pilot due to the problem of the phone number's home area, for example, The user is from Shenzhen, but the phone number reserved when handling the business is Guangzhou. If the pilot application users are limited to Shenzhen, if the attribution is judged, the eligible user will not be able to enjoy the service. , And the comparison of numbers can avoid this situation.

[0073] In the above step S22b, when the user meets the above judgment conditions, it can be judged that the user can enter the pilot and be served by the new system.

[0074] Reference Figure 4 Further, in an embodiment, the step S2 of judging whether the user meets the pilot access conditions according to the comparison between the user's incoming call information and the information in the preset database includes:

[0075] S21c. Identify the user's home location according to the user's caller number;

[0076] S22c. Determine whether the attribution of the user belongs to one of the preset attributions in the database;

[0077] S23c. If the attribution of the user belongs to one of the preset attributions in the database, the ID card information obtained through the user's input is compared with the ID card information in the database to determine whether the obtained ID card information is in the database;

[0078] S24c. If the ID card information is in the database, it is determined that the user meets the access conditions of the pilot; if the ID card information is not in the database, it is determined that the user does not meet the access conditions of the pilot.

[0079] In the above step S21c, the attribution of the telephone number can be determined by the telephone number of the user's incoming call, and the attribution of the telephone number is regarded as the attribution of the user.

[0080] In the above step S22c, the attribution of the user is compared with the attribution preset in the database. If there are the same, it can be judged that the attribution of the user is included in the database, and if there is no the same, the attribution of the user can be judged. The place of attribution is not included in the database.

[0081] In the above step S23c, the ID card information can include ID card number information, or part of ID card number information, such as the last four digits of ID card number. The database includes ID card number information of qualified users. The comparison of the ID number can determine whether the user is included in the database, which is used to avoid the situation that although the attribution of the phone number meets the conditions, the single user does not meet the conditions. For example, the application scope of the pilot is Guangzhou residents and the users are Shenzhen residents. , But its home phone is Guangzhou. If the above steps are not followed, it will lead to a poor user experience after entering the pilot because of insufficient associated data in the pilot.

[0082] In the above step S24c, when the user meets the above judgment conditions, it can be judged that the user can enter the pilot and be served by the new system.

[0083] Further, in some embodiments, the step S4 of judging whether the pilot operation is qualified according to the data generated during the pilot operation includes:

[0084] S41. Obtain the problem data of the pilot within a certain period of time;

[0085] S42. Obtain the frequency of problems in the pilot within a certain period of time according to the problem data;

[0086] S43: Determine whether the frequency reaches the threshold according to the comparison between the frequency and the preset threshold;

[0087] S44. If the frequency reaches the threshold, it is determined that the pilot operation is unqualified; if the frequency does not reach the threshold, it is determined that the pilot operation is qualified.

[0088] In the above step S41, a certain time is a preset time. For example, within a week, it can be different according to different pilots. It can be set according to the actual situation. The problem data includes the number of problems generated by the pilot within the set time. Type of problem, etc.

[0089] In the above step S42, the frequency of the question can be calculated according to the number of questions in the question data for a certain period of time. In other embodiments, the frequency of the set question type can be directly obtained.

[0090] In step S43, the frequency and the threshold can be judged by comparing the frequency with the preset threshold. If the frequency is greater than or equal to the threshold, it is judged that the frequency reaches the threshold; if the frequency is less than the threshold, it is judged that the frequency does not reach the threshold.

[0091] In the above step S44, a signal representing the determination result can be generated after the pilot operation is determined to be unqualified, and a signal representing the determination result can also be generated after the pilot operation is determined to be qualified, and the next step can be performed by the signal representing the determination result.

[0092] Further, in some embodiments, the step S5 of modifying the database according to the judgment result of whether the pilot operation is qualified includes:

[0093] S5a. If it is determined that the pilot operation is unqualified, delete all of the preset attributions or the attributions with the highest frequency of problems according to the operation instructions; if it is determined that the pilot operation is qualified, add the attributions to the preset according to the operation instructions In the attribution.

[0094] In the above step S5a, when step S2 includes steps S21a-S23a, by deleting all or part of the attributions in the preset database, the application scope of the pilot can be reduced, and by increasing the attributions in the preset database , Can increase the scope of application of the pilot, operating instructions are operating instructions issued by the operator through the terminal for the purpose of modifying the data in the database.

[0095] Further, in some embodiments, the step S5 of modifying the database according to the judgment result of whether the pilot operation is qualified includes:

[0096] S5b. If it is determined that the pilot operation is unqualified, delete all or delete the preset numbers in the preset database with the highest frequency of problems according to the operation instructions; if it is determined that the pilot operation is qualified, add the preset number of the database according to the operation instructions Preset number.

[0097] In the above step S5b, when step S2 includes steps S21b-S22b, by deleting all or part of the preset numbers in the preset database, the application scope of the pilot can be reduced, and by increasing the preset numbers in the preset database Setting a number can increase the scope of application of the pilot. The operating instruction is an operating command issued by the operator for the purpose of modifying the data in the database through the terminal.

[0098] Reference Figure 5 , This application also proposes a pilot promotion device, including:

[0099] The receiving module is used to receive the user's call information;

[0100] The screening module 2 is used for judging whether the user meets the pilot access conditions according to the comparison between the user's incoming call information and the information in the preset database;

[0101] The conversion module 3 is used to connect to the pilot if it is determined that the user meets the pilot access conditions;

[0102] The judgment module 4 is used to judge whether the pilot operation is qualified according to the data generated during the pilot operation;

[0103] Modification module 5 is used to modify the database according to the judgment result of whether the pilot operation is qualified.

[0104] In the above-mentioned receiving module 1, the system receives the user's incoming call information obtained through the telephone, and the user's incoming call information may include information such as the phone number and the area where the phone number belongs.

[0105] In the above-mentioned screening module 2, the data to be compared and the data information corresponding to the judgment conditions are stored in the database. For example, the comparison information is the attribution of the incoming call, and the database includes the pilot attribution information, which is obtained from the incoming call Comparing the information in the database with the information in the preset database can determine whether the user meets the conditions for entering the pilot; the pilot includes specific functions that users in the set range can enter, and the function is transferred from the old system to the new system and restricts the access population. For example, in the new system, the inquiries about insured inquiries are piloted, and the applicable population is users in Guangzhou. Then the citizens of Guangzhou can check their insurance status in Ping An Group and switch to the new system that supports the pilot to provide services.

[0106] In the above conversion module 3, if the judgment result in the screening module 2 is yes, it means that the user meets the conditions for entering the pilot. For example, if the entry condition of the pilot is Shanghainese, then the phone number belongs to Shanghai. , It is judged that the opening conditions are met, and the pilot can be entered. The pilot is the function that is transferred from the old system to the new system and is open to customers with limited conditions. Only users who meet the corresponding conditions can enjoy the service of the function in the new system. The service content of the pilot can be the same as the service content of the corresponding function in the old system, or it can be different from the service content of the corresponding function in the old system; if the judgment result in the screening module 2 is no, it is judged that the user is not In accordance with the pre-set pilot restrictions, the functions that users want to use can only be served by the old system.

[0107] In the above judgment module 4, the pilot operation data can be used to judge whether the pilot operation is qualified, for example, the comparison of the number of user feedback on error conditions and the number of service operations in the pilot operation data is used to determine the probability of error during the pilot operation, and Whether the probability of error in the past has increased or decreased compared to the probability of error in the past, if the probability of error has increased and the increase is greater than the preset value, the pilot operation can be judged as unqualified. If the error probability has decreased or the increase is less than the preset value The value of, the pilot operation can be judged as qualified; in some embodiments, it is also possible to judge whether the pilot operation is qualified by comparing the error probability with the preset error probability allowable threshold.

[0108] In the above-mentioned modification module 5, the modification information includes adding information and deleting information; in some cases, if the pilot operation is qualified, the information is added; if the pilot operation is unqualified, the information is deleted; the information in the database includes but is not limited to supporting the pilot function For example, the pilot function is open to users whose hometowns are Guangzhou and Shenzhen. The information in the database includes that the calling area is Guangzhou and Shenzhen. When the calling area is Guangzhou or Shenzhen, the calling user can enter Pilot function: When the pilot operation is unqualified, delete Guangzhou from the database to make the judgement result of the user whose home is Guangzhou in the screening module 2 is negative, thereby reducing the pilot exercise area; on the contrary, if the caller area is added to the database Shanghai and the data supporting the pilot function can be extended to Guangzhou, Shenzhen and Shanghai. This step is applied to the situation after a period of pilot trial. According to the operation of the pilot, the error probability and preset error The probability allows thresholds to be compared to determine whether the pilot has met expectations. According to the performance of the pilot, the scope of application of the pilot can be increased or deleted. For example, the original pilot function can only be opened to the citizens of Guangzhou, and when it is applied for a period of time, it is considered that it can be applied to more regions. When citizens open up, such as Shenzhen, they can add the information of Shenzhen attribution to the database. When the attribution of the user's call is Shenzhen, it can be determined that the user meets the access conditions of the trial. If the data information in the database is increased, In addition to the scope of the pilot, when the operation of the pilot is not as expected, the preset caller area information in the database, such as Guangzhou, can be deleted, so that the corresponding caller area cannot be found during the comparison, that is, the application of the pilot in Guangzhou is cancelled.

[0109] Reference Image 6 In one embodiment, the screening module 2 includes:

[0110] The first identification sub-module 21a is used to identify the user's home location according to the user's call number;

[0111] The first comparison submodule 22a is used to determine whether the attribution of the user belongs to one of the preset attributions in the database;

[0112] The first judging sub-module 23a is used for judging that the user meets the access conditions of the pilot if the home location of the user belongs to one of the preset home locations in the database.

[0113] In the above-mentioned first identification submodule 21a, the attribution of the telephone number can be determined through the telephone number of the user's incoming call, and the attribution of the telephone number can be determined as the attribution of the user.

[0114] In the first comparison sub-module 22a, the attribution of the user is compared with the attribution preset in the database. If they are the same, it can be judged that the attribution of the user is included in the database and is the preset attribution. If one of them is not the same, it can be judged that the user's attribution is not included in the database and is not one of the preset attributions.

[0115] In the above-mentioned first judgment submodule 23a, when the user's home is one of the preset homes, it is judged that the user meets the access conditions of the pilot, and when it is judged that the user meets the access conditions of the pilot, the access The command of the pilot function in the new system, through which the user can enter the function in the new system, and the new system will serve the user; when it is determined that the user does not meet the access conditions, a command to enter the old system is generated, and the command is passed Users can enter this function in the old system, and the old system will serve the users.

[0116] Reference Figure 7 In another embodiment, the screening module 2 includes:

[0117] The second comparison sub-module 21b is used to compare the user's incoming call number with the preset number in the database to determine whether the incoming call number is in the preset number;

[0118] The second judging sub-module 22b is used to judge that the user meets the access conditions of the pilot when the caller number is among the preset numbers.

[0119] In the above-mentioned second comparison submodule 21b, the preset number in the database is the phone number pre-stored in the user's previous service, so that the user can be accurately determined, and the user cannot enter the pilot due to the problem of the phone number's home. The problem, for example, if the user is from Shenzhen, but the phone number reserved when handling the business is Guangzhou. If the pilot application users are restricted to Shenzhen, the eligible users will not be able to enjoy The service should be provided, and this situation can be avoided by comparing the numbers.

[0120] In the second judgment sub-module 22b, when the user meets the judgment condition, it can be judged that the user can enter the pilot and be served by the new system.

[0121] Reference Figure 8 In another embodiment, the screening module 2 includes:

[0122] The second identification sub-module 21c is used to identify the user's home location according to the user's call number;

[0123] The third comparison sub-module 22c is used to determine whether the attribution of the user belongs to one of the preset attributions in the database;

[0124] The fourth comparison sub-module 23c is used for the user’s attribution to belong to one of the preset attributions in the database, then the ID card information obtained through user input is compared with the ID card information in the database to determine the obtained ID card Whether the information is in the database;

[0125] The third judging submodule 24c is used for judging that the user meets the access conditions of the pilot if the ID card information is in the database; if the ID information is not in the database, then judging that the user does not meet the access conditions of the pilot.

[0126] In the above-mentioned second identification submodule 21c, the attribution of the telephone number can be determined through the telephone number of the user's incoming call, and the attribution of the telephone number is regarded as the attribution of the user.

[0127] In the third comparison sub-module 22c, the attribution of the user is compared with the attribution preset in the database. If there are the same, it can be judged that the attribution of the user is included in the database. If there is no the same, then It can be determined that the user's attribution is not included in the database.

[0128] In the foregoing fourth comparison submodule 23c, the ID information can include ID number information, or part of ID information, such as the last four digits of ID number, and the database includes ID cards of eligible users The number information can be determined by comparing the ID number to determine whether the user is included in the database, which is used to avoid the situation where the user’s phone number’s attribution meets the conditions, but the single user does not meet the conditions. For example, the pilot application scope is Guangzhou people. The user is from Shenzhen, but his phone belongs to Guangzhou. Without the above steps, it will lead to a poor user experience after entering the pilot due to insufficient associated data in the pilot.

[0129] In the third judgment submodule 24c, when the user meets the judgment conditions, it can be judged that the user can enter the pilot and be served by the new system.

[0130] In an embodiment, the judgment module 4 includes:

[0131] The information acquisition sub-module 41 is used to acquire problem data of the pilot within a certain period of time;

[0132] The frequency acquisition sub-module 42 is used to acquire the frequency of problems in the pilot based on the problem data;

[0133] The frequency comparison sub-module 43 is used to compare the frequency with a preset threshold to determine whether the frequency reaches the threshold;

[0134] The qualified determination sub-module 44 is used to determine that the pilot operation is unqualified if the frequency reaches the threshold; if the frequency does not reach the threshold, then the pilot operation is qualified.

[0135] In the above information acquisition sub-module 41, a certain time is a preset time, for example, within a week, it can be different according to different pilots, and it is set according to the actual situation. The problem data includes the problems generated by the pilot within the set time The number of times, the type of problem, etc.

[0136] In the frequency acquisition sub-module 42 described above, the problem frequency can be calculated according to the number of problems in the problem data for a certain period of time. In other embodiments, the frequency of the set problem type can be directly acquired.

[0137] In the frequency comparison submodule 43, the frequency and the threshold can be judged by comparing the frequency with the preset threshold. If the frequency is greater than or equal to the threshold, it is judged that the frequency reaches the threshold; if the frequency is less than the threshold, it is judged that the frequency does not reach the threshold.

[0138] In the above-mentioned eligibility determination submodule 44, a signal representing the determination result can be generated after the pilot operation is determined to be unqualified, and a signal representing the determination result can also be generated after the pilot operation is determined to be qualified, and the signal representing the determination result can be used to proceed to the next step.

[0139] In an embodiment, the modification module 5 includes:

[0140] The first modified sub-module 5a is used to delete all the attributions in the preset attributions or the attributions with the highest frequency of problems according to the operation instructions if the pilot operation is determined to be unqualified; if the pilot operation is determined to be qualified, according to the operation Instruct to add the attribution to the preset attribution.

[0141] In the above-mentioned first modification sub-module 5a, when the screening module 2 includes the first identification sub-module 21a, the first comparison sub-module 22a, and the first judgment sub-module 23a, by deleting all of the preset databases or Part of the attribution can reduce the scope of application of the pilot. By increasing the attribution in the preset database, the scope of application of the pilot can be increased. The operation instruction is the operation issued by the operator to modify the data in the database through the terminal command.

[0142] In another embodiment, the modification module 5 includes:

[0143] The second modification sub-module 5b is used to delete all or delete the preset numbers in the preset database with the highest frequency of problems according to the operation instructions if the pilot operation is determined to be unqualified; if the pilot operation is determined to be qualified, according to the operation Command to increase the preset number of the preset database.

[0144] In the above-mentioned second modification sub-module 5b, when the screening module 2 includes a second comparison sub-module 21b and a second judgment sub-module 22b, by deleting all or part of the preset numbers in the preset database, it is possible to reduce The scope of application of the pilot project can be increased by increasing the preset number in the preset database. The operating instruction is an operating command issued by the operator for the purpose of modifying the data in the database through the terminal.

[0145] The pilot promotion device of this application selects appropriate users to enter the pilot by comparing the information obtained by the user's call with the information in the preset database, and can quickly adjust the pilot when the pilot operation is not ideal, and the operation is flexible, which is more conducive to safety. Promotion of the call center pilot.

[0146] Reference Picture 9 , This application also proposes a computer device, which can be a server, and its internal structure can be as Picture 9 Shown. The computer equipment includes a processor, a memory, a network interface and a database connected through a system bus. Among them, the processor designed by the computer is used to provide calculation and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer readable instructions, and a database. The memory provides an environment for the operation of the operating system and computer readable instructions in the non-volatile storage medium. The database of the computer equipment is used to store data such as carbon futures price prediction models. The network interface of the computer device is used to communicate with an external terminal through a network connection. When the computer-readable instruction is executed, it executes the flow of the above-mentioned method embodiment. Those skilled in the art can understand, Picture 9 The structure shown in is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation on the computer device to which the solution of the present application is applied.

[0147] The present application also proposes a computer-readable storage medium on which a computer program is stored. When the computer-readable instruction is executed, it executes the process as the above-mentioned method embodiment.

[0148] This application is based on the big data function transfer method, device, computer equipment and storage medium, and compares the information obtained by the user's call with the information in the preset database to screen appropriate users to enter the pilot, and can be used in the case where the pilot operation is not ideal The rapid adjustment of the pilot and flexible operation are more conducive to the pilot promotion of the new telephone query function based on big data.

[0149] The above are only preferred embodiments of this application, and do not limit the scope of this application. Any equivalent structure or equivalent process transformation made using the content of the description and drawings of this application, or directly or indirectly used in other related technical fields , The same reason is included in the scope of patent protection of this application.