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Method and device for network fault handling

A technology for network faults and processing methods, applied in the field of communications, can solve problems such as network access exceptions that cannot be handled in time, and achieve the effects of optimizing network access experience and improving timeliness.

Active Publication Date: 2022-04-26
NEW H3C TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, this application provides a network fault handling method and device to solve the problem that the terminal cannot be processed in time when the network access abnormality occurs

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  • Method and device for network fault handling
  • Method and device for network fault handling
  • Method and device for network fault handling

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Embodiment Construction

[0048] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with this application. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present application as recited in the appended claims.

[0049] The terminology used in this application is for the purpose of describing particular embodiments only, and is not intended to limit the application. As used in this application and the appended claims, the singular forms "a", "the", and "the" are intended to include the plural forms as well, unless the context clearly dictates otherwise. It should also be understood that the term...

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Abstract

The present application provides a network fault handling method and device, which can enable network equipment to receive fault information sent from a terminal, the fault information is sent by the terminal when it detects an abnormal network access; A fault category corresponding to the fault information; determining a fault handling strategy for eliminating the network access exception according to the fault type and the fault information, and using the fault handling strategy to handle the network access exception. Therefore, the timeliness of troubleshooting is improved, and the network access experience is optimized.

Description

technical field [0001] The present application relates to the technical field of communications, and in particular to a network fault handling method and device. Background technique [0002] In a WLAN (Wireless Local Area Networks, wireless local area network) network, due to interference in the wireless environment, failures of network forwarding devices such as ACs and APs, and many uncertain factors such as the diversity and mobility of clients, it will lead to Users will encounter various problems during the network connection process, for example, when the user terminal is connected to WiFi, the associated authentication cannot be performed, or the network speed is slow. After a user encounters a problem, he usually sends the fault information to the network management personnel for manual processing, and after the network management personnel handles it, the solution is fed back to the user, and the user solves the current network problem according to the solution. ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W24/04H04L41/0654
Inventor 李丹凤
Owner NEW H3C TECH CO LTD