A method and system for focusing on blackout events
An event and business system technology, applied in the electric power field, can solve problems such as single channels for power outage reporting and troubleshooting, failure to reflect customer demands, and difficulty in connecting, so as to improve the ability to solve customer problems, improve the level of lean management, and solve problems The effect of not in place
Active Publication Date: 2022-05-13
SHENZHEN POWER SUPPLY BUREAU
View PDF7 Cites 0 Cited by
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
[0002] During the peak hours of call traffic in the customer service center, it is difficult to connect to the customer service number 95598 of the power company, which cannot reflect customer demands
The self-service fault information function is not perfect, the power outage reporting and troubleshooting channels are single, and the manual traffic of the customer service call 95598 cannot be effectively diverted, and the power outage notification sending channel cannot effectively cover all affected customers
Method used
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View moreImage
Smart Image Click on the blue labels to locate them in the text.
Smart ImageViewing Examples
Examples
Experimental program
Comparison scheme
Effect test
Embodiment Construction
[0037] The present invention provides a method of paying attention to blackout events, such as figure 1 As shown, the method includes the following steps:
[0038] S1. Obtain the power outage event and the scope of influence of the power outage event from the background business system, and match the power consumption address entered by the user with the scope of influence of the power outage event to determine whether a power outage occurs at the power consumption address;
[0039] S2. If a power outage occurs at the power consumption address, the user is prompted to pay attention to the power failure event of the power consumption address;
[0040] S3. Obtain the mobile phone number currently used by the user, and send the mobile phone number currently used by the user to the background business system for verification, and associate the power outage event of the power consumption address with the mobile phone number currently used by the user after the verification is passe...
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More PUM
Login to View More Abstract
The present invention provides a method and system for paying attention to power outage events. The method includes the following steps: S1. Obtain the power outage event and the scope of influence of the power outage event from the background business system, and match the power consumption address with the scope of influence of the power outage event. Determine whether there is a power outage at the power consumption address; S2. If a power outage occurs at the power consumption address, prompt the user to pay attention to the power outage event at the power consumption address; S3. Obtain the mobile phone number currently used by the user and send the mobile phone number to the background business The system performs verification, and after the verification is passed, the power outage event of the power consumption address is associated with the mobile phone number currently used by the user; S4, the subsequent processing process information corresponding to the power outage event of the power consumption address is sent to the mobile phone number currently used by the user in real time, In order to notify the corresponding users in time. The invention can facilitate users to inquire about power outage events in time, expand channels for users to quickly receive power outage event notifications, and improve the lean management level of marketing services.
Description
technical field [0001] The invention relates to the field of electric power technology, in particular to a method and system for focusing on power outage events. Background technique [0002] During the peak hours of call traffic at the customer service center, the power company's customer service number 95598 is difficult to get through, unable to respond to customer demands. The fault information function of the self-service is not perfect, and there is a single channel for reporting and troubleshooting of power outages, which cannot effectively divert the manual traffic of the customer service call 95598, and the transmission channel for power outage notifications cannot effectively cover all affected customers. Contents of the invention [0003] In order to solve the above technical problems, the present invention provides a method and system for paying attention to power outage events, which can facilitate users to inquire about power outage events in time, expand the...
Claims
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More Application Information
Patent Timeline
Login to View More Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/12H04W12/06H04W12/48H04W12/71G06Q50/06
Inventor 陈琳王益军罗陆宁黄媚饶海红李辉珍钟剑峰任婷税洁林磊郭建杰姜琳杰
Owner SHENZHEN POWER SUPPLY BUREAU