Code scanning repair management method based on mobile terminal

Abstract

The invention discloses a code scanning repair management method based on a mobile terminal. The code scanning repair management method comprises the following steps: A) scanning a code to report repair by a user; B) automatically establishing a work order, and dispatching the work order to an operation and maintenance engineer; C) judging whether the order can be received, and if so, executing E), or, executing D); D) transferring the work order out, and returning to C); E) scanning a two-dimensional code on an equipment label, feeding back the arrival time, and carrying out fault maintenance; f) judging whether the fault maintenance is completed, and if so, executing G), or returning to D); and G) performing service evaluation. The code scanning repair management method is relatively high in efficiency, can avoid the problems of service and maintenance confusion and unclear management, and can solve the arrival time feedback authenticity problem; the user can check the service progress and the service state in real time, and can master and know the real-time service progress in time; the user satisfaction management is more real and reliable, and effective asset and equipment change management can be carried out; and a reliable basis can be provided for employee performance assessment, and an equipment maintenance plan and effective management for implementation can be realized.

Description

technical field [0001] The invention relates to the field of document printing service management, in particular to a management method for scanning codes for repairs based on mobile terminals. Background technique [0002] Traditional document printing service management (door-to-door service such as maintenance), the basic process is that the customer service hotline accepts customer repair reports and needs, prints customer needs and repair reports on paper work orders, and then dispatches orders to engineers for door-to-door service . The engineer sets out to the customer's site according to the customer's name and equipment service information on the paper work order. Arrive at the scene to start the service, fill in the service process and disposal measures into the paper work order, and return to the company to submit the service work order, which is the end of a customer service. [0003] The traditional service has the following problems: 1) Paper work orders are ...

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is that, aiming at the above-mentioned defects of the prior art, it provides a method with high efficiency, which can avoid the problems of service and maintenance confusion and unclear management, solve the problem of the authenticity of the arrival time feedback, and allow users to view the service in real time. The function of progress and service status, can grasp and understand the real-time service progress in time, the management of user satisfaction is more real and reliable, can carry out effective asset and equipment change management, can provide reliable basis for employee performance appraisal, and can realize equipment maintenance planning and implementation The effective management method based on the mobile terminal scanning code repair repair management method

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