An online customer service system, client, server, customer service terminal and method
A customer service system and customer service terminal technology, applied in the field of data processing, can solve problems such as reducing communication efficiency, waste of resources on the client side, and reducing user experience, so as to reduce waste of resources and improve communication experience.
Active Publication Date: 2022-05-27
ALIBABA GRP HLDG LTD
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Problems solved by technology
In this scenario, since different customer service personnel do not know each other that the user has communicated with other customer service personnel, each customer service personnel will ask the user the same questions and reply to the user with the same consultation information, which greatly reduces the user experience , which reduces the efficiency of communication and also causes a waste of resources on the client side in the online customer service system
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[0068] The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, but not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present application.
[0069] The principles and spirit of the present application are explained in detail below with reference to several representative embodiments of the present application.
[0070] Although the present application provides method operation steps or device structures as shown in the following embodiments or drawings, more or less operation steps or module units may be included in the method or device based on routine or without creative wor...
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The application provides a method for determining a target customer service terminal of an online customer service system, a user terminal, a customer service terminal, a server, an online customer service system, a computing device, and a computer-readable storage medium, and relates to the technical field of data processing. The system includes a user terminal, a server, and multiple customer service terminals of a merchant, and the server is used to: obtain multiple session information corresponding to the user terminal, and when the customer service terminals corresponding to the multiple session information are different, A target customer service terminal is determined from different customer service terminals, and each session information corresponds to a user terminal and a customer service terminal. The technical solution of the present application prevents multiple customer service personnel of the same merchant from receiving users of the same client terminal, improves the user's subsequent communication experience, and reduces waste of resources on the customer service side.
Description
technical field [0001] The present application belongs to the technical field of data processing, and in particular, relates to a method for determining a target customer service terminal of an online customer service system, a user terminal, a customer service terminal, a server, an online customer service system, a computing device, and a computer-readable storage medium. Background technique [0002] With the rapid development of logistics industry and geographic information technology, more and more e-commerce platforms have entered people's field of vision, and online shopping has become an indispensable part of people's daily life. The target commodities of online shopping are also becoming more and more abundant, generally including transportation bills (such as air tickets, train tickets, bus tickets, etc.), cultural activity bills (such as movie tickets, drama tickets, park tickets, etc.), daily necessities (such as clothing, food, home appliances, etc.). Since onl...
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IPC IPC(8): H04L67/14H04L67/141H04L67/143
CPCH04L67/14H04L67/141H04L67/143H04L65/40
Inventor 尹启绣
Owner ALIBABA GRP HLDG LTD