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Case allocation method and device, medium and computer equipment

An allocation method and case technology, applied in the computer field, can solve problems such as low case allocation efficiency

Pending Publication Date: 2020-01-24
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

And a lot of calculations will take more time, so when the case division server needs to allocate more and more cases, or the number of business personnel increases, the efficiency of case allocation will become lower and lower

Method used

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  • Case allocation method and device, medium and computer equipment
  • Case allocation method and device, medium and computer equipment
  • Case allocation method and device, medium and computer equipment

Examples

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Embodiment Construction

[0050] Embodiments of the present invention are described in detail below, examples of which are shown in the drawings, wherein the same or similar reference numerals designate the same or similar elements or elements having the same or similar functions throughout. The embodiments described below by referring to the figures are exemplary only for explaining the present invention and should not be construed as limiting the present invention.

[0051] Those skilled in the art can understand that unless otherwise stated, the singular forms "a", "an", "the" and "the" used herein may also include plural forms, and the "first", "second" used herein " is only used to distinguish the same technical feature, and does not limit the order and quantity of the technical feature. It should be further understood that the word "comprising" used in the description of the present invention refers to the presence of said features, integers, steps, operations, elements and / or components, but doe...

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PUM

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Abstract

The invention provides a case allocation method and device, a computer storage medium and computer equipment. The method comprises the following steps: receiving a case acquisition request sent by a business personnel, wherein the case acquisition request comprises case feature information of a case requested to be acquired by the business personnel, and an employee identifier corresponding to thebusiness personnel; determining a to-be-allocated case database corresponding to the case stage information as a target database from a plurality of to-be-allocated case databases corresponding to different case stages, and determining a to-be-allocated case corresponding to the screening information as a preliminary screening case from the target database; determining a target allocation case allocated to the business personnel from the preliminary screening cases according to the attribute tags corresponding to the preliminary screening cases and the capability attribute information corresponding to the employee identifiers; and pushing the case information corresponding to the target distribution case to the business personnel. According to the technical scheme, the calculation amountduring case allocation can be reduced, and the case allocation efficiency is improved.

Description

technical field [0001] The present invention relates to the computer field, in particular, the present invention relates to a case assignment method, device, medium and computer equipment. Background technique [0002] At present, when the case division server allocates cases, it will use the preset case allocation rules to allocate, for example, based on the dimensions of the amount of the case, the number of overdue days, and the region to which it belongs, it will be determined from all the cases that need to be allocated according to the amount or amount of equal distribution. List the cases to be assigned to collectors. [0003] However, when the divisional server needs to allocate a large number of cases, or there are many business personnel registered on the divisional server, the divisional server needs to perform a large number of calculations to allocate cases to each business personnel. And a large amount of calculation needs more time, so when the case division ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q40/02G06F16/903
CPCG06Q10/06311G06Q10/063112G06Q40/02G06F16/903G06Q40/03
Inventor 许永夫
Owner PING AN TECH (SHENZHEN) CO LTD