Dialogue flow-based active inquiry and telephone number trapping method and system
A kind of consultation and active technology, applied in the direction of medical automation diagnosis, electronic digital data processing, and promoting communication between doctors or patients, it can solve problems such as rigidity and inability to understand customer semantics, and achieve the effect of saving manpower and material resources.
Pending Publication Date: 2020-05-19
XIAMEN KUAISHANGTONG TECH CORP LTD
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The content of this form of dialogue will be relatively blunt, and cannot understand customer semantics
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[0029] Such as figure 1 Shown is a flowchart of a method for active consultation and telephony based on dialogue flow provided by an embodiment of the present invention. The present invention is a robot consultation mechanism based on topic scenarios, which understands visitor semantics, leads the dialogue process, and helps robots Get more visitor information for more accurate symptom analysis. A method of active consultation and teleset based on dialogue flow includes the following steps:
[0030] S1: Obtain the conversation data of at least two hospitals, and extract the customer service reply speech techniques in the conversation data, including the questioning and non-inquiring speech;
[0031] S2: Extract the questioning techniques for analysis, and divide the questioning techniques into multiple types of questioning; the questioning techniques include a set of telephone techniques, and the set of telephone techniques are set according to the content of the set of questions; ...
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The invention discloses a dialogue flow-based active inquiry and telephone number trapping method, which comprises the following steps: S1, obtaining dialogue data of at least two hospitals, and extracting customer service reply verbal skills, including inquiry verbal skills and non-inquiry verbal skills, in the dialogue data; S2, extracting inquiry verbal skills for analysis, and dividing the inquiry verbal skills into a plurality of inquiry categories, wherein the inquiry verbal skills comprise a telephone number trapping skill, the telephone number trapping skill being set according to theinquiry telephone number trapping round and content; and S3, analyzing the frequencies of the dialogue data in different inquiry categories and the telephone number trapping frequencies to obtain an optimal inquiry logic, an optimal inquiry verbal skill and the optimal inquiry telephone number trapping round of the theme project.
Description
Technical field [0001] The invention relates to the field of medical plastic surgery, in particular to a method and system for active consultation and teleset based on dialogue flow. Background technique [0002] The existing dialogue robots are mainly led by visitors, and the robots are passive. However, in the medical plastic surgery industry, robots are required to actively talk and guide visitors. The traditional solution is to trigger consultations based on keywords sent by visitors or lead the conversation by writing a general consultation guidance process. The content of this form of dialogue will be rather blunt and cannot understand customer semantics. Summary of the invention [0003] In order to solve the problems existing in the prior art, the present invention is based on the topical scene-based robot consultation mechanism, understands visitor semantics, leads the dialogue process, and helps the robot to obtain more visitor information for more accurate symptom ana...
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IPC IPC(8): G16H80/00G16H50/20G06F16/33G06F16/332
CPCG16H80/00G16H50/20G06F16/3329G06F16/3344
Inventor 邹辉肖龙源蔡振华李稀敏刘晓葳谭玉坤
Owner XIAMEN KUAISHANGTONG TECH CORP LTD