Dual-recording interaction control system and method

Abstract

The invention relates to a dual-recording interaction control system, and the system comprises a recording client which is used for receiving a first control instruction and controlling a dual-recording process according to a target operation corresponding to the first control instruction; a control client which is used for processing an operation triggered by a user into control request data andsending the control request data to the first service unit, wherein the control request data is used for requesting the first service unit to send a first control instruction to the recording client;or the control client which is used for processing the operation triggered by the user into a first control instruction by establishing a local connection with the recording client, and directly sending the first control instruction to a recording client. According to the invention, the recording quality and the recording efficiency in the dual-recording process can be improved, and the user experience is improved.

Description

technical field [0001] The invention relates to the field of Internet communication, in particular to a dual-record interactive control system and control method. Background technique [0002] Related technologies involve banking business, insurance sales business, financial services and other fields. Some important sales and service links need to adopt synchronous recording and video recording (referred to as double recording) of the communication process between agency service personnel and customers. Among them, the recorded content includes service explanations, display of certificates, documents, etc. In addition, during the double-recording process, the audio-visual materials should be true, complete, and continuous in accordance with relevant regulations, and the facial features, conversation content, and related certificates, documents, and signatures of the personnel can be clearly identified. After recording, no editing in any form is allowed. [0003] The current...

AI Technical Summary

Problems solved by technology

[0003] The current dual-recording implementation process is relatively simple. Generally, the agent who provides sales or service uses a mobile device such as a mobile phone to perform dual-recording. According to the double-recording regulations, the agent and the customer are presented on the same screen, and the device needs to be placed in a relatively Far away, it is difficult to operate the equipment during recording

Moreover, the double-recording process is complicated, and there should be no omissions or flaws. After the recording starts, the user gets up to operate the recording device, which is very inconvenient, distracting, and unprofessional. The screen of the operator’s buttons will be recorded, and the user experience is poor.

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