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Word bank construction method for a telecom customer service vertical field

A technology of vertical fields and field words, applied in the vertical fields of computer network and telecommunication customer service, it can solve the problems of time-consuming, labor-intensive, low efficiency, etc., and achieve the effect of good generalization ability of machine learning.

Pending Publication Date: 2020-06-30
BEIJING HOLLYCRM TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This method is limited by the professional field, time-consuming, labor-intensive, inefficient, and there is no fixed tool to assist in the construction of the thesaurus

Method used

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  • Word bank construction method for a telecom customer service vertical field
  • Word bank construction method for a telecom customer service vertical field
  • Word bank construction method for a telecom customer service vertical field

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Embodiment Construction

[0033] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention. In addition, the technical features involved in the various embodiments of the present invention described below can be combined with each other as long as they do not constitute a conflict with each other.

[0034] 1. Implementation ideas

[0035] The present invention adopts the solidified thesaurus construction tool constructed by "seed word plus Word2Vec" comparison, the seed word selection method adopts various word segmentation technologies, verifies the word segmentation intersection, and uses the intersection data as the seed word, and re-enters the training set to optimize the word segmentat...

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Abstract

The invention discloses a word bank construction method for a telecom customer service vertical field, and the method comprises the steps: importing a corpus of a to-be-extracted field word bank intoa word bank construction tool, and enabling corpus data to serve as training set data; carrying out word segmentation extraction on the training set data by utilizing a word bank construction tool, wherein the word segmentation extraction tool comprises a Jieba tool, a TF-IDF statistical model, an information entropy model and a TextRank model; and exporting the extracted word set as a professional field word bank. According to the word bank construction method and tool combining seed word screening with word vector optimization, industry professional field vocabularies can be found rapidly and efficiently, a subject word bank is constructed, and the method and tool can be used for professional field vocabulary mining, new word discovery, keyword mining, similar topic mining and other fields.

Description

technical field [0001] The present invention relates to the field of computer network technology, and more specifically, to a method and tool for constructing a thesaurus in the vertical field of telecommunication customer service. Background technique [0002] With the continuous development of language processing technology, the demand for building intelligent call center customer service business applications based on this technology in various industries is increasing. The application construction based on this technology is inseparable from the general lexicon of the industry. The semantic understanding of call center-related interactive texts, the construction of knowledge bases, etc. are supported by the data of the thesaurus. [0003] The construction of the thesaurus in the vertical field of telecom customer service is the basis of the application of the thesaurus in the vertical field of telecom customer service. With the gradual deepening of theoretical research ...

Claims

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Application Information

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IPC IPC(8): G06F16/36G06F40/284G06F40/247
CPCG06F16/374
Inventor 王鸿强雷晓宇王福君张宇
Owner BEIJING HOLLYCRM TECH