Fault work order processing method and device

Abstract

The embodiment of the invention provides a fault work order processing method and device, and the method comprises the steps: obtaining a to-be-processed fault work order set from a communication operator system, carrying out the recognition of all fault work orders in the fault work order set based on a type recognition model, and determining a work order type corresponding to each fault work order, wherein the type identification model is obtained by training through a fault training work order set; determining a work order processing rule corresponding to the work order type according to the work order type corresponding to each fault work order, processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type toobtain a work order processing result, and sending the work order processing result to terminal equipment related to the communication operator system. According to the embodiment of the invention, the method achieves the the automatic processing of the fault work order, improves the processing efficiency of the fault work order, and guarantees the stable operation of the communication operation system.

Description

technical field [0001] Embodiments of the present invention relate to the technical field of data processing, and in particular, to a method and device for processing fault work orders. Background technique [0002] With the development of network technology, people use smartphones, tablets, computers, etc. more and more frequently in their daily study and life, and the stable operation of communication operator systems is the basic guarantee for people's normal study and life. [0003] During the operation of the communication operator's system, if the communication network encounters a fault, it may generate alarm information corresponding to the fault. When the alarm information exceeds the preset number, the system will automatically send a fault work order to each branch of the communication operator. butt joint. [0004] However, when dispatching fault work orders, the system automatically collects alarm information and dispatches fault work orders based on the alarm ...

AI Technical Summary

Problems solved by technology

[0004] However, when dispatching fault work orders, the system automatically collects alarm information and dispatches fault work orders based on the alarm information. There may be cases where alarm information is not collected or not collected

In addition, there may be a large number of invalid alarm information due to abnormal situations such as cutover upgrades, which may cause the system to generate and dispatch a large number of invalid fault work orders. At present, manual review of fault work orders is used, which is heavy and error-prone. Reduced the processing efficiency of fault work orders and affected the stable operation of the communication operator's system

Images