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Method and device for detecting satisfaction degree and electronic equipment

A satisfactory and in-depth technology, applied in fault detection and computer fields, can solve problems such as user displeasure and cost increase

Active Publication Date: 2021-03-16
BEIJING BAIDU NETCOM SCI & TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

If you want to maintain continuity, you need to increase the number of satisfaction collections, but this will lead to increased costs, and frequent collection of user satisfaction will easily lead to user displeasure

Method used

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  • Method and device for detecting satisfaction degree and electronic equipment
  • Method and device for detecting satisfaction degree and electronic equipment
  • Method and device for detecting satisfaction degree and electronic equipment

Examples

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Embodiment Construction

[0047] Exemplary embodiments of the present application are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present application to facilitate understanding, and they should be regarded as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the application. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

[0048] figure 1 A flow chart showing a method for satisfaction detection according to an embodiment of the present application. like figure 1 As shown, the method includes the following steps:

[0049] S101: Obtain the trauma depth and recovery rate corresponding to the fault level, where the trauma depth is the decrease in satisfaction after the fault occurs, and...

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Abstract

The invention discloses a satisfaction degree detection method and device and electronic equipment, and relates to the technical field of fault detection. The method comprises the following steps: acquiring a wound depth and a recovery rate corresponding to a fault level, the wound depth being a satisfaction reduction amount after a fault occurs, and the recovery rate being a rate of recovering from a second satisfaction after the fault occurs to a first satisfaction; according to the wound depth and the recovery rate, expression information of satisfaction recovery is obtained, and the expression information comprises the corresponding relation between time and satisfaction in the process of recovering from the second satisfaction to the first satisfaction. By means of the scheme, the problems that in the prior art, the satisfaction degree of users needs to be investigated gradually, and the continuous satisfaction degree cannot be obtained are solved. According to the invention, continuous user satisfaction evaluation can be provided. The method does not need to depend on investigation and sampling, and achieves the automation of satisfaction continuous detection.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to the field of fault detection technology. Background technique [0002] Traditional satisfaction detection methods include: collecting user questionnaires, inviting customers to score satisfaction after the service is over, obtaining user shopping comments and follow-up reviews, actively visiting customers and / or passively waiting for customer feedback, etc. The above methods are all single satisfaction evaluation acquisition. The user's overall satisfaction for the duration period is superimposed by the individual satisfaction of each behavior action, and sometimes the overall satisfaction will change over time. For example, the use period of the user's two-year contract mobile phone package, the annual lease period of the cloud server, the membership activation period, etc. Overall satisfaction varies with service quality. For example, signal instability often occ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02
CPCG06Q30/0201
Inventor 张慧君牛晓哲杨彪程倩丽任庆宇徐鹏王爽
Owner BEIJING BAIDU NETCOM SCI & TECH CO LTD