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Visual troubleshooting method and system

A technology of faults and faulty equipment, applied in the field of visual troubleshooting and visual troubleshooting systems, can solve problems such as lack of customer experience perception and few fault scenarios, and achieve the effect of improving convenience

Pending Publication Date: 2021-10-01
CHINA TELECOM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the self-service troubleshooting of equipment, if the remote restart fails, it needs to rely on manual operation by customers or on-site engineers. There are not many failure scenarios that can be handled by actual self-service troubleshooting, and customer experience perception is lacking.

Method used

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  • Visual troubleshooting method and system
  • Visual troubleshooting method and system
  • Visual troubleshooting method and system

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Embodiment Construction

[0037] While the present application may readily take the form of embodiments, only some of them are shown in the drawings and will be described in detail in this specification, and it is to be understood that this specification should be considered as the It is an exemplary illustration of the principles of the application and is not intended to limit the application to what is described herein.

[0038] Therefore, a feature indicated in this specification will be used to describe one of the features of an embodiment of the application, rather than implying that every embodiment of the application must have the described feature. Furthermore, it should be noted that this specification describes a number of features. Although certain features may be combined to illustrate possible system designs, these features may also be used in other combinations not explicitly described. Thus, the illustrated combinations are not intended to be limiting unless otherwise stated.

[0039] ...

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PUM

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Abstract

The invention provides a visual troubleshooting method and system. The method comprises the steps of obtaining a troubleshooting operation corresponding to fault equipment according to the equipment information and fault information of the fault equipment, according to the troubleshooting operation, generating a troubleshooting visual component for the fault equipment, fusing the troubleshooting visual component with a real equipment image corresponding to the fault equipment to generate a mixed reality image, the mixed reality image being used for displaying a troubleshooting operation on the real equipment image corresponding to the fault equipment, and displaying the mixed reality image on a preset terminal to guide a user to remove faults. According to the method provided by the invention, the user can be visually guided to remove the fault, and the convenience of self-service fault removal of the user is improved.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to a visual troubleshooting method and a visual troubleshooting system. Background technique [0002] Visualization refers to the use of computer graphics and image processing technology to convert data into images or graphics and display them on the screen. [0003] At present, the application rate of broadband and smart home is constantly increasing. If the current broadband and smart home fail during use, the hotline or Internet page is usually used to trigger the fault diagnosis system for fault diagnosis, through simple data reset, remote restart, etc. Obviously, this simple troubleshooting is not enough to support complex broadband and smart home failures. [0004] For example, the current back-end system can only judge whether the device is online and whether it meets the speed requirements, etc. Once the device connection is abnormal, the diagnosis will fail or ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F3/14G06F3/01G06T19/00
CPCG06F3/14G06F3/011G06T19/006
Inventor 俞科峰赖剑仝建刚李嫚乐建兵
Owner CHINA TELECOM CORP LTD