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User layering method and prediction method based on power consumption complaint behaviors of users

A forecasting method and user technology, applied in forecasting, neural learning methods, data processing applications, etc., can solve problems such as difficult to discover business rules, difficult to abstract mathematical models, etc., to achieve the effect of active response, easy convergence, and fast training

Pending Publication Date: 2021-10-26
TAIAN POWER SUPPLY CO OF STATE GRID SHANDONG ELECTRIC POWER CO +1
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  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Not only that, but in actual work, the company uses traditional data processing methods to extract some statistical tables from customer service data, such as manual service rate, satisfaction rate and other indicators. It is difficult to find business rules hidden in the data, and even more It is difficult to abstract a mathematical model describing business characteristics

Method used

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  • User layering method and prediction method based on power consumption complaint behaviors of users
  • User layering method and prediction method based on power consumption complaint behaviors of users
  • User layering method and prediction method based on power consumption complaint behaviors of users

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Experimental program
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Embodiment 1

[0045] Such as figure 1 As shown, this embodiment provides a user stratification method based on user complaints about electricity consumption, including the following steps:

[0046]S1, obtain the data set D of user behavior, carry out the initial layering, and obtain the index matrix A; user behavior includes electricity consumption behavior and complaint behavior;

[0047] In this embodiment, an algorithm with low time complexity such as Max-Min Distance (longest and shortest distance) is used to generate each partition of the user's power consumption behavior and complaint behavior, which can save a lot of time when generating the initial label result.

[0048] Carry out the initial hierarchical stratification, specifically:

[0049] S101, set the initial clustering number H, randomly select a point from the data set D as the first center point p 1 ;

[0050] S102, for each point, find the nearest neighbor of the point from the selected center point, and record the dist...

Embodiment 2

[0070] On the basis of the first embodiment, this embodiment provides a prediction method based on user complaints about electricity consumption. Embodiment 1 Extracts and classifies various behaviors of electricity users through a hierarchical label generation method, completes the classification of electricity user complaint behavior labels, and establishes a user label system that can form a power marketing business portrait. Such as image 3 As shown, the principle of this embodiment is based on the classification of electricity users in Embodiment 1, and the user portrait can be constructed according to the classification, and based on the user's electricity complaint behavior, a joint graph convolutional network is proposed to complete the prediction of the user's next complaint content , to achieve active response to user demands, thereby improving customer satisfaction. Such as Figure 4 Shown is a schematic diagram of the architecture of the joint graph convolutiona...

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Abstract

The invention discloses a user layering method and prediction method based on power consumption complaint behaviors of users, and the method comprises the steps of extracting and classifying various behaviors of the power consumption users through a layering label generation method, dividing the complaint behavior labels of the power consumption users, and forming a power marketing business portrait through building a user label system; and proposing a joint graph convolutional network based on the power consumption complaint behaviors of the users to predict the next complaint content of the users, so that active response to the user appeal is realized, and the customer satisfaction is improved. According to the invention, the time cost is lower; the classified categories have high dispersion, the classification of various behaviors of the user is completed, a high-quality result with higher robustness is obtained, and the construction of the user portrait is achieved. According to the method, the future complaint content is predicted according to the layered portraits of the users, the time convolution and the non-time convolution are integrated through a combined convolution block, the performance is better, the training is faster, and the convergence is easier.

Description

technical field [0001] The invention relates to the field of electric power user behavior stratification, in particular to a user stratification method and a prediction method based on user electricity complaint behavior. Background technique [0002] On the power demand side of the power industry, the relationship between enterprises and customers is "managed" and "managed". There are problems such as "passive response" by enterprises to user needs, lack of service awareness by employees, and imperfect assessment and regulatory agencies. Not only that, but in actual work, the company uses traditional data processing methods to extract some statistical tables from customer service data, such as manual service rate, satisfaction rate and other indicators. It is difficult to find business rules hidden in the data, and even more It is difficult to abstract a mathematical model describing business characteristics. Contents of the invention [0003] In order to solve the above...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/04G06Q30/00G06Q50/06G06K9/62G06N3/04G06N3/08
CPCG06Q10/04G06Q30/016G06Q50/06G06N3/08G06N3/048G06N3/045G06F18/211G06F18/23
Inventor 高慧宫德锋张林峰亓鹏张立柱李雅文刘爱新郑悦张同庆赵长耀李婷崔志国鲁国正孙华杰张卓于珏韩璐张忠臣胡光磊高凡胡兰青李浩金大未李红新陈希强王舒平
Owner TAIAN POWER SUPPLY CO OF STATE GRID SHANDONG ELECTRIC POWER CO