Intelligent voice response method, terminal equipment and computer readable storage medium
A technology of intelligent voice and computer programs, applied in voice analysis, voice recognition, instruments, etc., can solve the problems of grabbing calls, freezing, slow response of intelligent robots, etc., and achieve the effect of avoiding grabbing calls
Inactive Publication Date: 2021-11-09
CHINA PING AN PROPERTY INSURANCE CO LTD
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[0003] In the design of intelligent voice interaction, it is very important to judge whether the pause of the speaking subject is a pause between phrases or the actual expression of the sentence, because it involves the timing of the intelligent robot's reply and whether the content of the reply is reasonable; If the pause time is too short, the speaker will continue to express unfinished views when the intelligent robot replies, causing both parties to speak at the same time, causing the problem of grabbing the conversation; if the judgment pause time is too long, the intelligent robot will reply too slowly, causing Caton will make the speaker feel that the intelligent robot is slow or slow to respond, and may even urge the intelligent robot to reply
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[0070] In order to make the technical problems, technical solutions and beneficial effects to be solved in this application clearer, the following in conjunction with the attached Figures 1 to 16 And embodiment, this application is described in further detail. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.
[0071] In the following description, for the purpose of illustration rather than limitation, specific details such as specific system structures and techniques are presented for a thorough understanding of the embodiments of the present application. It will be apparent, however, to one skilled in the art that the present application may be practiced in other embodiments without these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of...
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The invention is suitable for the technical field of artificial intelligence, and provides an intelligent voice response method, terminal equipment and a computer readable storage medium. The method comprises the following steps: receiving an input voice, and determining the real-time speed of the input voice; comparing the real-time speech speed with a reference speech speed to obtain a speech speed comparison result; if the speech speed comparison result meets a first condition, outputting a reply according to the input speech after the first time when the input speech is received; if the speech speed comparison result meets a second condition, outputting a reply according to the input speech within a second time to a third time when the input speech is received; and if the speech speed comparison result satisfies a third condition, outputting a reply according to the input speech after a fourth time when the input speech is received. According to the embodiment of the invention, the condition of snatching calls or slow response can be avoided to the greatest extent.
Description
technical field [0001] The present application belongs to the technical field of artificial intelligence, and in particular relates to an intelligent voice response method, a terminal device, and a computer-readable storage medium. Background technique [0002] Generally speaking, voice communication and communication require two or more subjects. After one subject publishes content, other subjects will take over and complete the communication. For different subjects, due to different conditions such as gender, age, knowledge level, region, and current mood, the speed and rhythm of speech are also different. In the process of the subject's speech, due to the differences in words, words, and phrases and the need to think and organize language during the speech process, the pauses between short sentences are not completely consistent. Not exactly. [0003] In intelligent voice interaction design, it is very important to judge whether the pause of the speaking subject is a pa...
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IPC IPC(8): H04L12/58G10L15/02G10L25/51
CPCH04L51/02G10L15/02G10L25/51
Inventor 陈林何浩峰
Owner CHINA PING AN PROPERTY INSURANCE CO LTD