Enterprise service operation management system and method
An operation management system and enterprise service technology, applied in the field of enterprise operation and maintenance management, can solve the problems of digital systems that cannot be truly coordinated management, differences in the overall operation and management mechanism of enterprises, and incompatible operation processes, etc., to achieve agile and efficient digital operations, Optimizing costs and improving customer experience
Pending Publication Date: 2021-12-31
SHANDONG INSPUR SCI RES INST CO LTD
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Problems solved by technology
[0004] The present invention provides an enterprise service operation management system and method, which are used to solve the defects in the prior art that the digital systems cannot be truly coordinated management, the overall operation management mechanism of the enterprise is different, and the operation processes are incompatible with each other, so as to realize agile and efficient Digital operation, improve the efficiency of digital operation, optimize the cost of digital operation
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[0095] In order to make the purpose, technical solutions and advantages of the present invention clearer, the technical solutions in the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the present invention. Obviously, the described embodiments are part of the embodiments of the present invention , but not all examples. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.
[0096] Combine below figure 1 Describe the enterprise service operation management system of the present invention, the system is based on the OaaS framework, the system includes:
[0097] A vertical domain 10 composed of asset operation module 100, ecological operation module 200, customer operation module 300 and innovation operation module 400, and;
[0098] Horizontal domain 20 composed...
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The invention provides an enterprise service operation management system and method, and relates to the technical field of enterprise operation and maintenance management, and the system comprises a vertical domain composed of an asset operation module, an ecological operation module, a customer operation module and an innovation operation module; and a horizontal domain composed of a marketing domain, a customer domain, a ecological partner domain, a product domain, a service domain and a resource domain. According to the enterprise service operation system and method, the specialization, agility and high efficiency of the enterprise digital operation system are realized, better customer experience is provided, digital asset values can be deeply mined, value realization services are provided, greater values are created for enterprises, an operation blueprint and a reference basis can be provided for enterprises facing digital transformation, agile and efficient digital operation is realized, the efficiency of digital operation is improved, and the cost of digital operation is optimized.
Description
technical field [0001] The present invention relates to the technical field of enterprise operation and maintenance management, in particular to an enterprise service operation management system and method. Background technique [0002] At present, the digital economy has become the core element of economic growth, and digital transformation has become an important engine for the high-quality development of enterprises. In the process of digital transformation, more and more enterprises have gradually built various information infrastructure and business platform systems, hoping to improve customer experience, reach target customers more widely, and create greater value for enterprises. However, during this process, information infrastructure, business platform systems, and business application services are severely fragmented, and digital systems cannot be truly coordinated and managed, enterprise application data and customer data cannot be interoperable, and platforms and...
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IPC IPC(8): G06Q10/06G06Q30/00G06Q30/02
CPCG06Q10/0637G06Q30/012G06Q30/0201G06Q10/067
Inventor 高娴
Owner SHANDONG INSPUR SCI RES INST CO LTD