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Work order processing method and device and equipment
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A processing method and work order technology, applied in the field of work order processing, can solve the problems of airport managers, heavy workload of work order allocation personnel, and missing orders, etc.
Pending Publication Date: 2022-01-11
QINGDAO HISENSE TRANS TECH
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[0003] For the processing of daily events, the industry generally adopts the traditional OA system to establish a common workflow for work order circulation. However, during the application process, work orders are repeated and missing orders are serious, resulting in a heavy workload for work order dispatchers. Low efficiency, causing great trouble to airport managers
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Embodiment 1
[0061] An embodiment of the present invention provides a work order management method, including 9 operations including reporting, checking for duplicates, allocating, receiving orders, processing, reviewing, on-site verification, evaluation, and statement settlement. Solve the problem of duplicate reporting of work orders through the duplicate checking process after work orders are reported, and solve the phenomenon of missing orders through the workflow method based on group mode. The method as figure 1 shown, including:
[0062] Step 101: Obtain the work order corresponding to the event to be processed, and filter out a group of work orders with the same at least one type of information according to at least one type of information in the reported information of the work order corresponding to the event to be processed;
[0063] Due to the diversification of the reporting personnel of the work order, including passengers, staff, outsourcing, airlines and other types of per...
Embodiment 2
[0137] A method for processing a work order in the present invention has been described above, and an apparatus for performing the above work order processing will be described below.
[0138] see Figure 10 , an embodiment of the present invention provides a work order processing device, the device includes:
[0139] The work order acquiring module 1001 acquires the work order corresponding to the event to be processed, and according to at least one type of information in the reported information of the work order corresponding to the event to be processed, selects a group of work orders with the same at least one type of information;
[0140] The work order screening module 1002 is configured to segment the work orders in the work order group and compare the word segmentation, determine and delete the work orders in the work order group and other work orders in the work order group whose similarity is greater than a preset threshold Any work order of , get the work order af...
Embodiment 3
[0167] see Figure 11 , an embodiment of the present invention provides a work order processing device, including:
[0168] At least one processor 1101 and at least one memory 1102, and a bussystem 1109;
[0169] Wherein, the memory stores program codes, and when the program codes are executed by the processor, the processor performs the following processes:
[0170] Obtaining the work order corresponding to the event to be processed, and according to at least one type of information in the reported information of the work order corresponding to the event to be processed, filtering out a group of work orders with the same at least one type of information;
[0171] By segmenting the work orders in the work order group and comparing the word segmentation, determine and delete any work order in the work order group whose similarity with other work orders in the work order group is greater than the preset threshold, and obtain the query Reprocessed work orders;
[0172] The wo...
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Abstract
The invention provides a work order processing method, device and equipment, and the processing method comprises the steps: obtaining a work order corresponding to a to-be-processed event, and screening out a work order group with the same report information of at least one type of work orders; determining and deleting any work order, of which the similarity with other work orders in the work order group is greater than a preset threshold value, in the work order group to obtain a work order after duplicate checking processing; allocating the work order subjected to duplicate checking processing to each level of allocation processing group step by step, when the work order is allocated to the current level of allocation processing group, judging that the work order is allocated to the next level of allocation processing group or the work order is allocated to the processing group by a corresponding account in the current level of allocation processing group, and updating the allocation state of the work order in the group; and after determining that the work order is allocated to the processing group, processing the work order by a corresponding account in the processing group, and feeding back a processing state in a processing process. By using the method provided by the invention, the problem of work order repeated reporting and the phenomenon of order missing can be solved, and the supervision capability of managers is improved.
Description
technical field [0001] The present invention relates to the technical field of work order processing, in particular to a work order processing method, device and equipment. Background technique [0002] At present, the airport usually adopts the management model of "regional management and professional support". For the regional management department, there are more than 5 professional support departments for external supervision, several external units such as several outsourcing companies and airlines, and many regulatory departments. , the volume of work orders is large. [0003] For the processing of daily events, the industry generally adopts the traditional OA system to establish a common workflow for work order circulation. However, during the application process, work orders are repeated and missing orders are serious, resulting in a heavy workload for work order dispatchers. The efficiency is low, causing great troubles to airport managers. Contents of the invent...
Claims
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Application Information
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