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Scheme acquisition method and device based on speech recognition, equipment and storage medium

An acquisition method and speech recognition technology, applied in speech recognition, speech analysis, character and pattern recognition, etc., can solve problems affecting service quality of service personnel, wrong solutions, etc.

Pending Publication Date: 2022-03-01
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] However, if there is an error in the speech recognition of the consultant, it will cause an error in the solution assigned to the service personnel, which will affect the service quality of the service personnel.

Method used

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  • Scheme acquisition method and device based on speech recognition, equipment and storage medium
  • Scheme acquisition method and device based on speech recognition, equipment and storage medium
  • Scheme acquisition method and device based on speech recognition, equipment and storage medium

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Embodiment Construction

[0031] The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0032] The flow charts shown in the drawings are just illustrations, and do not necessarily include all contents and operations / steps, nor must they be performed in the order described. For example, some operations / steps can be decomposed, combined or partly combined, so the actual order of execution may be changed according to the actual situation.

[0033] It should be understood that the terms used in the specification of this application are for the purpose of ...

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Abstract

The embodiment of the invention relates to the technical field of voice recognition, and particularly provides a scheme acquisition method and device based on voice recognition, equipment and a storage medium, and the method comprises the steps: obtaining conversation voice data between a consulting person and a service person; acquiring first voice data of service personnel and converting the first voice data into first text information; performing text conversion on the dialogue voice data to obtain a dialogue record text; identifying second text information obtained by performing text conversion on second voice data corresponding to the consultant in the dialogue record text; judging whether the translation of the corresponding second text information in the dialogue record text is wrong or not; when the translation is wrong, correcting the second text information corresponding to the wrong translation according to the dialogue record text to obtain a corrected dialogue record text; and performing semantic classification processing on second text information in the corrected dialogue record text, obtaining a target solution from a scheme database according to a classification result, and outputting the target solution.

Description

technical field [0001] The present application relates to the technical field of speech recognition, and in particular to a method, device, device and storage medium for acquiring a solution based on speech recognition. Background technique [0002] With the continuous development of voice technology, voice services are becoming more and more common. The semantics of the target object can be identified through the voice data of the target object, so that service personnel can provide better services for the target object. For example, by recording voice conversations between service personnel and consultants, the relevant needs of consultants can be obtained, and corresponding solutions can be allocated to service personnel according to the needs of consultants. Provide better customer service. [0003] However, if there is an error in the speech recognition of the consultant, it will cause an error in the solution assigned to the service personnel, which will affect the se...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22G10L15/26G10L15/02G10L21/01G10L25/30G10L25/51G06F40/211G06F40/30G06K9/62
CPCG10L15/22G10L15/26G10L15/02G10L25/30G10L25/51G10L21/01G06F40/30G06F40/211G06F18/241
Inventor 孙泽烨
Owner PING AN TECH (SHENZHEN) CO LTD
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