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Complaint early warning method and device, electronic equipment and storage medium

A technology for complaining about workers and early warning information, applied in the field of data processing, can solve problems such as difficulty in manual sorting, huge data volume, omission, etc., and achieve the effect of improving early warning efficiency

Pending Publication Date: 2022-05-27
WANYI TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] This application provides a complaint early warning method, device, electronic equipment and storage medium, which are used to solve the problems in the prior art based on manpower early warning, huge amount of data, difficult manual sorting, and prone to omissions

Method used

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  • Complaint early warning method and device, electronic equipment and storage medium
  • Complaint early warning method and device, electronic equipment and storage medium
  • Complaint early warning method and device, electronic equipment and storage medium

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Embodiment Construction

[0052] In order to make the purposes, technical solutions and advantages of the embodiments of the present application more clear, the technical solutions in the embodiments of the present application will be described clearly and completely below with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments It is a part of the embodiments of this application, but not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those of ordinary skill in the art without creative work fall within the protection scope of the present application.

[0053] According to an embodiment of the present application, a method for early warning of complaints is provided. Optionally, in this embodiment of the present application, the above-mentioned complaint early warning method may be applied to figure 1 In the hardware environment shown by the terminal 101 and the server 102. like f...

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PUM

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Abstract

The invention relates to a complaint early warning method and device, electronic equipment and a storage medium, and is applied to the technical field of data processing, and the method comprises the steps: obtaining a target complaint work order which comprises complaint content and a complaint source; determining a target early warning information set corresponding to the complaint content, wherein the target early warning information set comprises at least one piece of target early warning information; associating the target complaint work order with each piece of target early warning information; based on the complaint source, counting the number of target complaint work orders corresponding to each piece of target early warning information to obtain the number of complaints; and when the complaint number satisfies an early warning condition, initiating early warning of the target early warning information. The problems that in the prior art, based on a manual early warning mode, the data size is large, manual sorting is difficult, and omission is prone to occurring are solved.

Description

technical field [0001] The present application relates to the technical field of data processing, and in particular, to a method, device, electronic device and storage medium for early warning of complaints. Background technique [0002] In the real estate industry, existing customers rely on manual sorting to report incidents and repairs. When it is found that multiple customers complain about similar problems or high-risk problems, they will give early warning through manual reporting. [0003] In related technologies, the method of early warning is often based on the content of customer feedback. It is determined by experience that the event has high risk, and the early warning and attention are paid. However, this method based on human early warning has a huge amount of data, which is difficult to sort manually and is prone to omissions. SUMMARY OF THE INVENTION [0004] The present application provides a complaint early warning method, device, electronic device and s...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06F16/28G06F16/2458
CPCG06Q10/0635G06F16/2462G06F16/285
Inventor 何殷岩林君瑜吴致远
Owner WANYI TECH