Guest room service method, system and device based on sound recording separation and storage medium
A service method and room technology, applied in the field of hotel management, can solve problems such as high cost and intelligent system matching, and achieve the effect of reducing labor costs and improving the experience of staying
Pending Publication Date: 2022-08-05
上海华客信息科技有限公司
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Problems solved by technology
[0004] The telephone equipment in many hotel rooms is functionally reinforced, and it is difficult to match with the intelligent system. If the telephone equipment in hotel rooms is to be improved in all aspects, it will be a very high cost
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[0096] Figures 2 to 7 It is a schematic diagram of the implementation process of the room service method based on the separation of recordings of the present invention. like Figures 2 to 7 As shown, the specific embodiments of the present invention are as follows:
[0097] see figure 2 , 3 As shown, the hotel has guest rooms 31, 32... 3N, and hotel extension telephones 11, 12... 1N are respectively set in each guest room, and each telephone is connected to the hotel gateway 21, and then connected to the telephone exchange platform 22 based on the FreeSWITCH system, The telephone exchange platform 22 is connected to the cloud storage system 23 of the hotel, and recognizes the traffic through the recognition model, thereby generating a room service task 24 . By assigning network addresses to individual hotel extensions based on hotel gateways. Establish a mapping relationship table, including the mapping relationship between each hotel extension, network address and the ...
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The invention provides a guest room service method, system and device based on sound recording separation, and a storage medium. The method comprises the following steps: allocating network addresses for each hotel extension set based on a hotel gateway; a call request is established through a telephone exchange platform, and the telephone exchange platform separates a first original audio stream and a second original audio stream from media streams generated by two hotel extension sets in real time based on a time sequence; segmenting the first original audio stream and the second original audio stream into a plurality of dialogue segments based on a condition satisfying a preset decibel number; sorting based on the time sequence of the dialogue segments in the real-time media stream, and combining into a dialogue audio sequence; performing voice recognition based on the dialogue audio sequence to obtain a dialogue text of the dialogue audio; and generating a guest room service task based on the dialogue text. Based on the existing hardware equipment of the hotel guest room, the intelligent guest room service transformation is realized, the labor cost is reduced, and the check-in experience of the user is improved.
Description
technical field [0001] The present invention relates to the field of hotel management, in particular to a room service method, system, device and storage medium based on recording separation. Background technique [0002] With the development of the hotel industry, more and more hotels have evolved and developed as a group. At the same time, the integration of service capabilities is also an inevitable trend. At present, some hotel systems do not have a recording system, or the recording is based on a gateway device, and the gateway device recording is very insufficient in function and storage space. [0003] Moreover, most of the current quality inspection methods rely on manually listening to the recordings and then judging the service quality. In the case of a large volume of call services, labor costs have increased sharply. [0004] Many hotel rooms' telephone equipment is functionally reinforced, which is difficult to match with the intelligent system. If it is neces...
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IPC IPC(8): H04M3/22G10L25/48G10L15/26G10L15/04G06F16/33G06Q50/12
CPCH04M3/2227G10L25/48G10L15/26G10L15/04G06F16/3343G06Q50/12
Inventor 袁晓东熊忠国王长春
Owner 上海华客信息科技有限公司