Design method of customer health management system based on AI

By designing an AI-based customer health management system and using advanced Internet technology to realize functions such as user information management, health consultation and case management, the problem that the existing health management system cannot meet personalized needs is solved, and efficient and safe health service management is achieved.

CN120048551APending Publication Date: 2025-05-27PINGFUYIN HEALTH TECH (SHANGHAI) CO LTD
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Patent Information

Application Number
CN202311586375.6
Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Filing Date
2023-11-27
Publication Date
2025-05-27

AI Technical Summary

Technical Problem

The existing health management system cannot meet the modern society's needs for more comprehensive and personalized health services, especially in case management and drug record management, which has insufficient information integration and sharing.

Method used

An AI-based customer health management system has been designed, and advanced Internet technology is used to realize functions such as user information management, health consultation, case management, case list identification, medical appointment record and medication record management. The system provides personalized health services and information management through components such as user registration, AI consultation module, chat and dialogue module, case management, OCR intelligent identification module and hospital appointment module.

Benefits of technology

It realizes comprehensive, personalized, efficient and safe health service management, meets users' needs for health services, improves service quality, simplifies operations, and provides a high-security information management system.

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Abstract

The invention relates to a design method of a customer health management system based on AI, and aims to improve the efficiency and personalization of medical services. The software system comprises client management, OCR auxiliary recognition, AI matching / recommendation, online help, disease / medicine related help and the like, and aims to provide convenient medical health services for patients. According to the design method, omnibearing digitization and individuation of medical services are realized. Patients can easily access and manage medical information of the patients, communicate with medical professionals in real time, and obtain more accurate medical suggestions through the AI inquiry and intelligent diagnosis module. The OCR module improves the document processing efficiency, and the AI recognition module provides disease and medicine scheme recommendation based on latest medical knowledge for patients. And the hospital appointment module provides a more convenient and flexible medical service appointment mode for the patient. In general, the design method aims at optimizing the medical process, improving the doctor-patient communication efficiency and providing more intelligent, convenient and personalized medical service experience for the patient.
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