Service information acquisition system and method
A technology for business information and business exchange, which is applied in the field of systems for obtaining business information, and can solve the problems that smart business users cannot use non-smart fixed terminals to use smart services, lack of
Inactive Publication Date: 2007-05-23
HUAWEI TECH CO LTD
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[0009] The purpose of the present invention is to solve the problem that intelligent service users cannot use intelligent services through non-intelligent fixed terminals or fixed terminals with limited operation in the current communication network, that is, the existing intelligent network lacks an external mechanism to realize different types of The fixed terminal obtains the information required by various intelligent services
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[0050] In order to solve the problem that the communication network in the prior art, especially the intelligent network, for non-smart fixed terminals or fixed terminals with restricted operations, it is impossible to input information related to these intelligent services and send it to the server when using intelligent services, the present invention provides A system and method for acquiring intelligent business related information by integrating intelligent business features, VXML, and CTI technologies. The system is composed of a service exchange point; a service control point connected to the service exchange point; external intelligent equipment connected to the service exchange point and service control point respectively; and a computer telephone integration center connected to the external intelligent equipment. The method provided by the present invention is as follows: after various types of fixed terminals use smart services to send smart service call requests to the...
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The invention relates to a system for obtaining service information, which comprises service exchange point, service control point connected to the exchange point, external intelligent device connected to the exchange point and control point, computer telephone integral center connected to external intelligent device. And the invention also provides a relative method which comprises that: service exchange point receives the intelligent service call request of terminal, obtains relative information from terminal; judges if receives the feedback answer message from terminal in preset time; if not receives, service exchange point reports the overtime message to the service control point; the control point sends one script message to the computer telephone integral center which will obtain answer from terminal, and feedback the answer to control point; if receives, ending. The invention allows service control to obtain intelligent service information from non-intelligent terminal or fixed terminal.
Description
Technical field [0001] The present invention relates to the field of communications, in particular to a system and method for obtaining business information. Background technique [0002] The following is an introduction to the existing Intelligent Network (IN, Intelligent Network), Voice Extensible Markup Language (VXML) and Computer Telephony Integration (CTI) in the communication network: Intelligent Network is a kind of The telephone network architecture separates business logic from the switching equipment, allowing new services to be added without the need to redesign the switch. The intelligent service is loaded into the database through the service control point (SCP). Typical smart services include calling card services (such as prepaid card services, postpaid card services, and credit card services) and number translation services (such as toll-free calls, special rate services). [0003] Generally speaking, the use of intelligent network services includes: fixed termin...
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Login to View More IPC IPC(8): H04M3/51H04M3/493H04Q3/00
Inventor 裴莲顾石
Owner HUAWEI TECH CO LTD