OMNICHANNEL-KONTEXT-SHARING

The shared session data system addresses the challenge of integrating customer support data across multiple channels by using a shared session data object, ensuring context continuity and enhancing support efficiency.

DE112023006846T5Undetermined Publication Date: 2026-07-02AIRBNB INC
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Patent Information

Application Number
DE112023006846
Authority / Receiving Office
DE · DE
Patent Type
Applications
Current Assignee / Owner
Filing Date
2023-08-31
Publication Date
2026-07-02

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Abstract

A shared session data system accesses an initial communication between a user and a support agent on a primary communication channel and stores communication data related to that initial communication in a shared session data object. The shared session data system then accesses a subsequent communication between the user and a second agent on a secondary communication channel, receives a query related to that subsequent communication, and transmits the response to a device of the second agent.
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