A system for diagnosing abnormalities in an image forming apparatus, a control method thereof, and a program.

Abstract

In the diagnostic service for image forming equipment, the process of instructing a re-diagnosis after addressing issues such as parts replacement to confirm whether the image anomaly has been resolved was cumbersome for users. On the other hand, if a re-diagnosis was not performed after the initial fix, the sales company or other relevant parties had no way of knowing whether the image anomaly had been resolved. [Solution] A system for diagnosing abnormalities in an image forming apparatus, comprising diagnostic means that, based on a user's diagnostic instruction, performs a first diagnosis based on an image output from the image forming apparatus, and a second diagnosis based on condition information indicating the state of the parts of the image forming apparatus. The diagnostic means then automatically performs the second diagnosis based on the condition information after the implementation of the countermeasures when an abnormality in the image forming apparatus and countermeasures to resolve the abnormality are identified by the first diagnosis or the second diagnosis based on the diagnostic instruction, and the implementation of the countermeasures is confirmed.

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