Hearing support device, hearing support system, hearing support method, and program

Abstract

The present invention provides a hearing support device, system, method, and program that makes it easier for users to conduct interviews regarding items specified in environmental certification. [Solution] In the hearing support system 10, the information processing unit of the server 20 includes an acquisition unit 221 that acquires floor data of an indoor space including one or more areas, an identification unit 222 that identifies the content of questions to be asked from the subject in each of the one or more areas, based on the floor data acquired by the acquisition unit 221, in order to obtain environmental certification, and an output unit 224 that outputs the content of questions identified by the identification unit 222 in association with each of the one or more areas.

Description

[[Technical Field]]

[0001] The present disclosure relates to an interview support apparatus, an interview support system, an interview support method, and a program. [[Background Art]]

[0002] Patent Literature 1 discloses a lighting system that provides illumination light satisfying the requirements of WELL certification while adapting to changes in lighting environment. [[Prior Art Literature]] [[Patent Literature]]

[0003] [[Patent Literature 1]] Japanese Unexamined Patent Publication No. 2020-167108 [[Summary of the Invention]] [[Problem to be Solved by the Invention]]

[0004] WELL certification disclosed in Patent Literature 1 and the like is an evaluation system for evaluating a space such as a facility or an office, which incorporates the perspective of the physical and mental health of people spending time in the space.

[0005] In recent years, there has been an increasing movement to obtain WELL certification in offices and the like.

[0006] Here, the examination items for WELL certification cover a wide range. Generally, from among the wide variety of WELL certification examination items, achievable examination items for the target space are selected, and an application for WELL certification examination is filed for the selected examination items.

[0007] As a means for obtaining information to be used when selecting examination items for WELL certification, interviews are sometimes conducted with users of the space.

[0008] However, since the examination items for WELL certification cover a wide range, there is a problem that the interview survey involves difficulties.

[0009] This disclosure aims to provide a hearing support device, etc., that can make it easier for users to conduct interviews regarding items specified in environmental certification. [Means for solving the problem]

[0010] One embodiment of the hearing support device relating to this disclosure comprises: an acquisition unit that acquires floor data of an indoor space including one or more areas; an identification unit that identifies the content of questions to be asked from a subject in each of the one or more areas, based on the floor data acquired by the acquisition unit, in order to obtain environmental certification; and an output unit that outputs the content of questions identified by the identification unit in association with each of the one or more areas.

[0011] Furthermore, one embodiment of the hearing support system relating to this disclosure comprises the hearing support device described above and a terminal device that receives the question content output by the output unit and presents the received question content to the user.

[0012] Furthermore, one embodiment of the hearing support method relating to this disclosure is a hearing support method executed by a computer, which includes: an acquisition step of acquiring floor data of an indoor space including one or more areas; an identification step of identifying questions to be asked from a subject in each of the one or more areas, based on the floor data acquired in the acquisition step, in order to obtain information necessary for obtaining environmental certification; and an output step of outputting the questions identified in the identification step in association with each of the one or more areas.

[0013] Furthermore, this disclosure can be implemented not only as the above-mentioned hearing support method, but also as a program that causes a computer to execute the above-mentioned hearing support method. Moreover, it can also be implemented as a computer-readable recording medium that stores that program. [Effects of the Invention]

[0014] According to the hearing support device, hearing support system, hearing support method, and program described herein, users can more easily conduct interviews regarding items specified in environmental certification. [Brief explanation of the drawing]

[0015] [Figure 1] Figure 1 is a diagram illustrating the overview of the hearing support system according to an embodiment. [Figure 2] Figure 2 is a block diagram showing the functional configuration of the hearing support system according to the embodiment. [Figure 3] Figure 3 shows an example of a database according to the embodiment. [Figure 4] Figure 4 is a flowchart illustrating the operation of the server in example 1 according to the embodiment. [Figure 5] Figure 5 shows an example of a display screen shown on the terminal device in Operation Example 1 of the embodiment. [Figure 6] Figure 6 is a flowchart illustrating the operation of the server in example 2 according to the embodiment. [Figure 7] Figure 7 shows an example of a display screen shown on the terminal device in Operation Example 2 of the embodiment. [Modes for carrying out the invention]

[0016] (Embodiment) Hereinafter, embodiments of a hearing support device, a hearing support system, a hearing support method, and a program according to the present disclosure will be described in detail with reference to the drawings. All of the embodiments described below are preferred specific examples of the present disclosure. Numerical values, constituent elements, arrangement positions and connection forms of constituent elements, steps, order of steps, and the like shown in the following embodiments are examples, and are not intended to limit the present disclosure. Further, among the constituent elements in the following embodiments, constituent elements not recited in the independent claims are described as optional constituent elements constituting preferred embodiments.

[0017] Each drawing is a schematic diagram and is not necessarily strictly illustrated. Further, in each drawing, substantially identical configurations are denoted by the same reference numerals, and overlapping descriptions may be omitted or simplified.

[0018] In addition, ordinal numbers such as "first" and "second" in the present disclosure do not mean the number or order of constituent elements or the like unless otherwise specified, and are used for the purpose of avoiding confusion and distinguishing between constituent elements of the same type.

[0019] [Summary] First, an outline of a hearing support system according to an embodiment will be described. FIG. 1 is a diagram for explaining the outline of a hearing support system 10 according to an embodiment. As shown in FIG. 1, the hearing support system 10 includes a server 20 and a terminal device 30.

[0020] The server 20 is a device that, based on information of an indoor space 100, outputs content of questions regarding examination items for environmental certification that a user 201 should conduct on a subject 202 in the indoor space 100, to a terminal device 30 used by the user 201.

[0021] The indoor space 100 is a space that is subject to environmental certification examination. The environmental certification examination is conducted on the environment of the indoor space 100. The indoor space 100 is, for example, an office, but may be a commercial facility, a public facility, or a residential building.

[0022] User 201 is, for example, a consultant who assists with the application process when indoor space 100 undergoes an environmental certification review. User 201 conducts interviews with subject 202 regarding the environment of indoor space 100.

[0023] Subject 202 is, for example, a user of the indoor space 100. Subject 202 may also be, for example, the owner of the building that includes the indoor space 100. Subject 202 is interviewed by user 201 regarding the environment of the indoor space 100. Subject 202 can check various information about the indoor space 100 as appropriate. Various information about the indoor space 100 includes, for example, information indicating the type, function, and number of facilities that the indoor space 100 is equipped with.

[0024] The environmental certification referred to here is, for example, the WELL Building Standard (the so-called WELL certification), but other environmental certifications may also be used. Examples of other environmental certifications include DBJ Green Building certification, CASBEE (Comprehensive Assessment System for Built Environment Efficiency), BELS (Building Energy-efficiency Labeling System), LEED, ZEB (Net Zero Energy Building) certification, and BREEAM.

[0025] WELL certification is a spatial evaluation system for buildings. WELL certification is unique in that it not only evaluates ergonomic aspects such as efficient use of space or mechanisms that improve productivity, but also emphasizes the well-being of people who spend time in the space. WELL certification is an evaluation system that measures, evaluates, and certifies various functions that affect the physical and mental health and well-being of people who spend time in a space.

[0026] WELL certification is exemplified by the WELL Building Standard v2 (hereinafter referred to as WELL v2). WELL v2 is a WELL certification system that evaluates healthy working environments by comprehensively assessing "10 concepts + innovations related to a healthy, safe, and comfortable environment." Specifically, the 10 concepts of WELL v2 are "air," "thermal comfort," "light," "sound," "mind," "water," "materials," "community," "nutrition," and "exercise." The number of certification items for WELL v2 is "24 mandatory items + 100 bonus items," and some items have performance standards. The requirement for WELL v2 certification is to meet all 24 mandatory items, and according to the score of the bonus items, it is ranked in one of four ranks: Platinum, Gold, Silver, and Bronze. WELL v2 is mainly targeted at offices.

[0027] Furthermore, WELL certification includes, for example, the Health-Safety Rating. The Health-Safety Rating is a WELL certification system specifically focused on infectious disease control. The Health-Safety Rating evaluates five areas with added innovation: "cleaning and disinfection procedures," "emergency response plan," "healthcare service resources," "air and water quality management," and "stakeholder engagement and communication." There are 28 certification items, and certification can be obtained by selecting 15 or more of them and passing the assessment. The Health-Safety Rating is mainly targeted at facilities where people gather, such as hotels, commercial facilities, and stadiums.

[0028] Please note that the items subject to review for WELL certification, as described above, are merely examples and are not limited to these, and may be changed as appropriate.

[0029] As described above, the items subject to WELL certification assessment are diverse, making the interview process to select the items to apply for WELL certification a challenging one.

[0030] According to the hearing support system 10 of the embodiment, user 201 can more easily conduct interviews regarding the items specified in the WELL certification.

[0031] [composition] The configuration of the hearing support system 10 according to the embodiment will now be described. Figure 2 is a block diagram showing the functional configuration of the hearing support system 10 according to the embodiment.

[0032] The hearing support system 10 is a system that can support a user 201 in conducting an interview with a subject 202 regarding the environment of an indoor space 100. The hearing support system 10 supports the interview by, for example, presenting the user 201 with questions to ask the subject 202 to gather information necessary to obtain environmental certification. The hearing support system 10 comprises a server 20 and a terminal device 30.

[0033] Server 20 is a device that identifies questions to elicit information necessary for obtaining environmental certification based on information acquired from terminal device 30, and outputs them to terminal device 30. Server 20 is implemented, for example, by a cloud server. Specifically, Server 20 comprises a communication unit 21, an information processing unit 22, and a storage unit 23.

[0034] The communication unit 21 is a communication circuit (communication module) for the server 20 to communicate with the terminal device 30 via the wide-area communication network 40. The communication unit 21 is a wireless communication circuit that performs wireless communication, but it may also be a wired communication circuit that performs wired communication. The communication standard for communication performed by the communication unit 21 is not particularly limited.

[0035] The information processing unit 22 performs information processing necessary for the server 20 to operate. The information processing unit 22 is implemented, for example, by a microcomputer, but may also be implemented by a processor or dedicated circuit. The functions of the information processing unit 22 are realized by the hardware, such as a microcomputer or processor that constitutes the information processing unit 22, executing a computer program (software) stored in the storage unit 23. Specifically, the information processing unit 22 includes an acquisition unit 221, a identification unit 222, a determination unit 223, and an output unit 224.

[0036] The acquisition unit 221 acquires floor data of the indoor space 100, which includes one or more areas. Furthermore, the acquisition unit 221 may also acquire location information indicating the location of the user 201 within the indoor space 100. The floor data is, for example, CAD (Computer Aided Design) data or drawing data.

[0037] The identification unit 222 identifies the questions to be asked of the subject 202 in each of one or more areas, based on the floor data acquired by the acquisition unit 221, in order to obtain the information necessary to acquire environmental certification. Specifically, the identification unit 222 identifies the range and attributes of one or more areas in the indoor space 100 based on the floor data of the indoor space 100 acquired by the acquisition unit 221, and then identifies the questions to be asked of the subject 202 for each area based on the range and attributes of the identified areas.

[0038] The determination unit 223 determines whether or not a question was asked based on the question content output by the output unit 224.

[0039] The output unit 224 outputs the question content identified by the identification unit 222, associating it with one or more areas. When the acquisition unit 221 acquires location information indicating the location of user 201 in the indoor space 100, it may also identify the area where user 201 is located from among one or more areas and output the question content for the identified area.

[0040] The memory unit 23 is a memory device that stores the content of the questions to be asked during the interview. The memory unit 23 is implemented, for example, by semiconductor memory. The computer program stored in the memory unit 23 includes an application program for operating the server 20.

[0041] The memory unit 23 stores a database in which, for example, area attribute information indicating the attributes of one or more areas is associated with the question content. Figure 3 is a diagram showing an example of the database 50 according to the embodiment. As shown in Figure 3, in the database 50, "area attributes," "items," and "question content" are associated.

[0042] "Area attributes" are area attribute information, which indicates the use or function of an area. Area attribute information is information for identifying one or more areas included in the indoor space 100. Examples of "area attributes" include "work area," "conference room area," and "rest area." In the database 50 shown in Figure 3, "work area" is an attribute for identifying the space where the subject 202 performs general work, "conference room area" is an attribute for identifying the space where the subject 202 holds meetings, and "rest area" is an attribute for identifying the space where the subject 202 takes breaks. Note that "area attributes" may also include, for example, a "corridor area" for identifying the space used by the subject 202 for movement, and the "conference room area" may be divided into a "large conference room area" and a "small conference room area" depending on the size of the space for holding meetings. The method for determining area attribute information is not limited to the above.

[0043] "Item" refers to information indicating the items of the environmental certification assessment. Examples of "items" include "V02," "S05," and "W06," but other notation methods are acceptable, and there are no particular limitations as long as the items in the environmental certification assessment can be identified. For example, "S05" means the "sound absorption" item in the "sound" concept of the WELL certification assessment.

[0044] "Question content" refers to information indicating the content of questions asked by user 201 to gather information necessary for obtaining environmental certification from subject 202 in one or more areas. Examples of "question content" include, "How many height-adjustable desks are there?", "Are soundproofing measures in place?", and "Is there a water dispenser?". In the database 50 shown in Figure 5, the question content is the question text, but it may also be information used to identify the question. The question content should be sufficient to support user 201's interview.

[0045] In the database 50 shown in Figure 3, for example, "work area," "V02," and "How many height-adjustable desks are there?" are associated. This indicates that in a workspace where the area attribute information is "work area," the question "How many height-adjustable desks are there?" should be asked to gather the information necessary to obtain the "V02" item during the environmental certification audit from the subject 202.

[0046] Generally, in environmental certification assessments, the requirements to be met differ depending on the use or function of the space. Therefore, the content of the questions to be asked in the interview differs for each area attribute information, that is, for each area's use or function. In addition, while the database 50 shown in Figure 3 associates one item with one question for each area, multiple items and multiple questions may be associated for each area.

[0047] Terminal device 30 is an information terminal that presents the question content identified by server 20. Terminal device 30 is used by user 201. Terminal device 30 can be implemented as a mobile terminal such as a tablet or smartphone, but may also be implemented as a personal computer. Specifically, terminal device 30 comprises a communication unit 31, an information processing unit 32, a storage unit 33, an operation reception unit 34, a display unit 35, a position measurement unit 36, and a voice input unit 37.

[0048] The communication unit 31 is a communication circuit (communication module) for the terminal device 30 to communicate with the server 20 via the wide-area communication network 40. The communication unit 31 communicates according to a communication standard such as Wi-Fi (registered trademark). The communication standard used by the communication unit 31 is not particularly limited.

[0049] The information processing unit 32 performs information processing for the operation of the terminal device 30. Specifically, the information processing unit 32 displays an image on the display unit 35 based on information received from the server 20, and performs information processing to transmit information received using the operation reception unit 34 and information acquired by the position measurement unit 36 ​​or the voice input unit 37 to the server 20 using the communication unit 31. The information processing unit 32 is implemented by, for example, a microcomputer, but may also be implemented by a processor or dedicated circuit. The functions of the information processing unit 32 are realized by the execution of computer programs (software) stored in the storage unit 33 by the hardware, such as the microcomputer or processor that constitutes the information processing unit 32.

[0050] The memory unit 33 is a storage device that stores various information necessary for the operation of the terminal device 30. The memory unit 33 is implemented, for example, by semiconductor memory. The computer program stored in the memory unit 33 includes an application program for operating the terminal device 30.

[0051] The operation reception unit 34 receives input from user 201. The operation reception unit 34 may be implemented by, for example, a keyboard and mouse. The operation reception unit 34 may also be implemented by a touch panel or the like.

[0052] The display unit 35 displays various images. The display unit 35 is implemented by a display panel such as a liquid crystal panel or an organic EL (Electro-Luminescence) panel.

[0053] The position measurement unit 36 ​​measures the current position (coordinates) of the terminal device 30 and outputs position information indicating the measured current position. The position measurement unit 36 ​​is implemented by a GNSS (Global Navigation Satellite System) module such as a GPS (Global Positioning System) module. It is not essential that the terminal device 30 is equipped with the position measurement unit 36.

[0054] The voice input unit 37 acquires the conversation between the user 201 and the target person 202 as voice information. The voice input unit 37 is implemented, for example, by a microphone. It is not essential that the terminal device 30 is equipped with the voice input unit 37.

[0055] [Example of operation 1] Generally, the requirements for environmental certification items differ from area to area. For example, in work areas where employees work long hours, the requirements for workstations in WELL certification include whether "at least 25% of desks are height-adjustable" and "whether chairs have three types of adjustment functions." Therefore, questions related to these requirements should be asked in work areas. However, these are not requirements in other areas (for example, break areas), so there is no need to ask questions about them. However, because the WELL certification assessment items are diverse, it is difficult to determine which questions should be asked in which areas.

[0056] The server 20 according to this embodiment acquires floor data of an indoor space 100 including one or more areas, and based on the acquired floor data, identifies the content of questions to be asked of the subject 202 in each of the one or more areas necessary to obtain environmental certification, and outputs the identified content of questions associated with each of the one or more areas. In other words, the server 20 according to this embodiment can cause the terminal device 30 to present the questions that the user 201 should ask for each area. Below, an example of the operation of the server 20 according to this embodiment 1 will be described. Figure 4 is a flowchart illustrating the operation of the server 20 according to this embodiment 1.

[0057] First, the acquisition unit 221 of the server 20 acquires floor data of the indoor space 100 (S11). For example, the acquisition unit 221 acquires floor data of the indoor space 100 input by the user 201 using the terminal device 30. The floor data is, for example, a design drawing of the indoor space 100. The floor data includes information indicating one or more areas included in the indoor space 100. The information indicating one or more areas may include area attribute information indicating the attributes of each of the one or more areas.

[0058] Next, the identification unit 222 identifies the attributes of one or more areas included in the floor data (S12).

[0059] For example, the floor data acquired in S11 includes area attribute information indicating the attributes of one or more areas, and the identification unit 222 identifies the attributes of the areas included in the floor data based on the area attribute information.

[0060] Alternatively, for example, the identification unit 222 uses trained AI (Artificial Intelligence) to identify the attributes of areas included in the floor data. The trained AI is implemented, for example, by a machine learning model such as a neural network, and identifies the attributes of areas included in the floor data by performing image recognition on the design drawings, which are the floor data, and identifying one or more areas included in the floor data, and the use or function of said one or more areas.

[0061] More specifically, if the floor data is CAD data and the CAD data includes data that identifies an area, the identification unit 222 identifies the range and attributes of the area included in the floor data based on that data.

[0062] Furthermore, if the floor data is drawing data and area information (information indicating the range and attributes of an area) is associated with the drawing data, the identification unit 222 identifies the range and attributes of the area included in the floor data based on the area information. For example, if the drawing data has coordinates assigned to it and the coordinates are linked to an area, the identification unit 222 can identify the range and attributes of the area included in the floor data.

[0063] Furthermore, if the floor data does not include area-specific data (area information), the identification unit 222 can estimate and identify the range and attributes of the area included in the floor data based on the arrangement of furniture (chairs and desks), the arrangement of walls, etc. For example, the area in the floor data where furniture is arranged in a row can be identified as the office area. For example, the area enclosed by walls can be identified as the conference room area. For example, the area where sofas are placed can be identified as the break area.

[0064] Once the area attributes are identified, the identification unit 222 identifies the content of questions related to multiple items defined in the environmental certification (S13). For example, the identification unit 222 identifies the content of questions by referring to the database 50 stored in the storage unit 23.

[0065] Once the question content is identified, the output unit 224 outputs the question content in association with an area (S14). The information indicating the question content associated with an area, output by the output unit 224, is received by the terminal device 30 via the wide-area communication network 40. Based on the received information, the terminal device 30 displays the question content in association with an area on the display unit 35. In other words, the terminal device 30 displays the question content for each area on the display unit 35. The user 201 asks the subject 202 questions while confirming the question content displayed on the terminal device 30.

[0066] Figure 5 shows an example of a display screen shown on the terminal device 30 in Operation Example 1 of the embodiment. In the display screen shown in Figure 5, the question content associated with each area of ​​the floor data 61 is displayed superimposed. Specifically, the question content 611 associated with the office area is displayed superimposed on the office portion of the floor data 61, the question content 612 associated with the break area is displayed superimposed on the break room portion of the floor data 61, and the question content 613 associated with the conference room area is displayed superimposed on the conference room portion of the floor data 61.

[0067] In the display screen shown in Figure 5, questions 611, 612, and 613 were displayed superimposed on the corresponding areas of the floor data 61. However, the questions may be displayed in a format that does not superimpose on the areas. For example, the questions may be displayed when user 201 taps and selects an area. In other words, user 201 may be able to arbitrarily switch whether or not to display the questions. As long as user 201 can understand the correspondence between the questions and the areas, the manner in which the questions are displayed is not particularly limited here.

[0068] Next, the determination unit 223 determines whether a question based on the question content was asked (S15). More specifically, the determination unit 223 determines whether a question was asked for each of the one or more questions based on the question content output by the output unit 224 in step S14. This determination is performed, for example, based on the input of user 201.

[0069] For example, the acquisition unit 221 acquires completion information indicating that a question entered by user 201 has been asked, and the determination unit 223 determines that a question has been asked when the acquisition unit 221 acquires the completion information. Specifically, for example, each of the question contents displayed on the display unit 35 is assigned a checkbox, and when user 201 asks a question, the user uses the operation reception unit 34 to check the checkbox assigned to the question content indicating that question. When a checkbox is checked, the information processing unit 32 uses the communication unit 31 to send completion information indicating that a question has been asked to the server 20. When the acquisition unit 221 acquires the completion information, the determination unit 223 determines that a question has been asked.

[0070] Alternatively, for example, the acquisition unit 221 acquires a conversation conducted by user 201 as audio information, and the determination unit 223 determines whether or not a question was asked by performing speech recognition on the audio information acquired by the acquisition unit 221. Specifically, for example, the voice input unit 37 acquires a conversation including questions from an interview conducted by user 201 with subject 202 as audio information. The information processing unit 32 transmits the acquired audio information to the server 20 using the communication unit 31. When the acquisition unit 221 acquires audio information, the determination unit 223 performs speech recognition on the audio information and determines that a question was asked if the conversation indicated by the audio information includes a question.

[0071] If the determination unit 223 determines that not all questions have been asked (No in S16), that is, if it determines that there are still questions that have not been asked, the output unit 224 outputs a notification indicating that no questions have been asked (S17). The notification indicating that no questions have been asked may include information to identify the questions that user 201 has not yet asked. User 201 continues the interview while reviewing the notification.

[0072] Afterward, the process returns to step S15, and steps S15 to S17 are repeated until the determination unit 223 determines that all questions have been asked (Yes in S16). This allows user 201 to conduct a thorough interview. If the determination unit 223 determines that all questions have been asked (Yes in S16), server 20 terminates its operation.

[0073] Through the above operation, the server 20 can cause the terminal device 30 to present questions to the subject 202 in each of one or more areas, in order to gather the information necessary to obtain environmental certification. Therefore, the server 20 can make it easier for the user 201 to conduct interviews regarding the items specified in the environmental certification.

[0074] [Example of operation 2] The server 20 according to this embodiment acquires location information indicating the location of user 201 in the indoor space 100, and the output unit 224 can identify the area where user 201 is located from one or more areas based on the location information acquired by the acquisition unit 221, and output the content of the questions for the identified area. In other words, the server 20 according to this embodiment can cause the terminal device 30 to present questions to be asked in the area where user 201 is located. Below, an example of the operation of the server 20 according to this embodiment 2 will be described. Figure 6 is a flowchart illustrating the operation example of the server 20 according to this embodiment 2.

[0075] As shown in Figure 6, the processes in steps S11 to S13 in Figure 4 are the same as in Operation Example 1.

[0076] Next, the acquisition unit 221 acquires the location information of user 201 (S21). For example, the acquisition unit 221 acquires the location information of the terminal device 30 measured by the location measurement unit 36. Since the terminal device 30 is an information terminal carried by user 201, the location information of the terminal device 30 is information indicating the location of user 201.

[0077] When the location information of user 201 is acquired, the output unit 224 identifies the area where user 201 is located from among one or more areas included in the floor data (S22), and outputs the question content for the identified area (S23). In other words, when user 201 moves to a different area, the output unit 224 outputs the question content for the question that user 201 should answer in the new area. The information indicating the question content for the area output by the output unit 224 is received by the terminal device 30 via the wide-area communication network 40. Based on the received information, the terminal device 30 displays the question content on the display unit 35, associating it with the area.

[0078] Figure 7 shows an example of a display screen shown on the terminal device 30 in Operation Example 2 of the embodiment. Figure 7 shows the display screen shown on the display unit 35 when the user 201 is in a space identified as a work area. In the display screen shown in Figure 7, the question content 62 associated with the work area is displayed. The user 201 can ask questions to the subject 202 while confirming the question content 62 associated with the work area displayed on the terminal device 30.

[0079] Once the question content is output, the process proceeds to step S15 in Figure 4. Note that the judgment performed in step S15 may be performed for each area.

[0080] Through the above operation, the server 20 can cause the terminal device 30 to present questions to the subject 202 in each of one or more areas where user 201 is located, in order to gather the information necessary to obtain environmental authentication. Therefore, the server 20 can make it easier for user 201 to conduct interviews regarding the items specified in the environmental authentication.

[0081] [Differentiation] In the above embodiment, user 201 went to the indoor space 100 and conducted the interview by conversing with subject 202 in the indoor space 100. However, user 201 does not need to go to the indoor space 100.

[0082] For example, the subject 202 may conduct an interview by using a Mixed Reality (MR) device such as HoloLens to transmit information about the indoor space 100 to user 201, while simultaneously communicating with user 201 and answering questions from user 201.

[0083] Furthermore, in the above embodiment, user 201 and subject 202 were different people, but user 201 may be subject 202. In this case, the terminal device 30 is used by subject 202, and subject 202 may input the information necessary to obtain environmental certification in one or more areas by answering questions displayed on the terminal device 30.

[0084] In the above embodiment, the database 50 was associated with the question text itself as the question content, but the database 50 does not necessarily have to be associated with the question text itself.

[0085] In such cases, for example, the server 20 may communicate with the generating AI using the communication unit 21 and input area attribute information or environmental certification review items to cause the generating AI to generate question text. The generating AI can automatically generate question content to obtain the information necessary to obtain environmental certification from the subject 202. The generating AI is configured to generate question content to obtain the information necessary to obtain environmental certification from the subject 202 using RAG (Retrieval-Augmented Generation). In RAG, the generating AI is allowed to refer to data related to environmental certification items stored in the storage unit 23 of the server 20, thereby improving the accuracy of the text. The server 20 accesses the generating AI using, for example, an API (Application Programming Interface).

[0086] Furthermore, while the generating AI may be able to generate multiple questions by referring to environmental certification items, in order to output the question content intended by the questioner, the user may input question requirements or keywords to have the generating AI generate the question text. Question requirements or keywords may include, for example, "regarding monitors" or "regarding chairs."

[0087] By using RAG, the generating AI can automatically generate appropriate question sentences simply by modifying the data on the environmental certification items stored in the memory unit 23, even if there are changes or additions to the criteria and items for WELL certification assessment, or updates to the generating AI model.

[0088] Furthermore, the generating AI may be a generating AI that has been fine-tuned to generate questions related to environmental certification items. A generating AI that has been fine-tuned is achieved by further training a pre-trained model with additional data related to questions related to environmental certification items.

[0089] [Effects, etc.] The technologies derived from the disclosures in this specification include, for example, the following. The technologies derived from the disclosures in this specification will be described below, along with the effects obtained by such technologies.

[0090] Technology 1 is a hearing support device comprising: an acquisition unit 221 that acquires floor data of an indoor space 100 including one or more areas; an identification unit 222 that identifies the content of questions to be asked from a subject 202 in each of the one or more areas, based on the floor data acquired by the acquisition unit 221, in order to obtain environmental certification; and an output unit 224 that outputs the content of questions identified by the identification unit 222, associated with each of the one or more areas. The server 20 in the above embodiment is an example of a hearing support device.

[0091] Such a hearing support device can be configured to present questions for each area, in order to gather information necessary to obtain environmental certification from the subject 202 in one or more areas. Therefore, with such a hearing support device, the user 201 can more easily conduct interviews regarding the items specified in the environmental certification.

[0092] Technology 2 is a hearing support device of Technology 1 in which the floor data includes area attribute information indicating the attributes of one or more areas, and the identification unit 222 identifies the content of the question based on the area attribute information.

[0093] Such interview support devices can more efficiently identify the questions necessary to obtain the information required to acquire environmental certification, based on area attribute information included in floor data.

[0094] Technology 3 is a hearing support device of Technology 1 in which the identification unit 222 uses a trained AI to identify area attribute information from floor data that indicates the attributes of one or more areas included in the floor data, and identifies the content of the question based on the identified area attribute information.

[0095] Such a hearing support device can identify the questions necessary to obtain the information required to acquire environmental certification, even when the floor data does not include area attribute information.

[0096] Technology 4 is a hearing support device according to any of Technologies 1 to 3, wherein the acquisition unit 221 acquires location information indicating the location of the user 201 in the indoor space 100, and the output unit 224 identifies the area where the user 201 is located from one or more areas based on the location information acquired by the acquisition unit 221, and outputs the content of the questions in the identified area.

[0097] Such a hearing support device can be configured to present questions for gathering information necessary to obtain environmental certification from subject 202 in one or more areas where user 201 is located. Therefore, such a hearing support device makes it easier for user 201 to conduct interviews regarding the items specified in the environmental certification.

[0098] Technology 5 is a hearing support device according to any of Technologies 1 to 4, in which a database is stored in the storage unit 23, which associates area attribute information indicating the attributes of one or more areas with the content of the question, and the identification unit 222 identifies the content of the question using the database stored in the storage unit 23. Note that the database does not have to be stored in the storage unit 23, and may be stored in an external storage device, for example.

[0099] Such interview support devices can more accurately identify the questions needed to obtain the information required for environmental certification, based on a pre-created database.

[0100] Technology 6 is a hearing support device according to any of Technologies 1 to 5, further comprising a determination unit 223 that determines whether or not a question has been asked based on the question content output by the output unit 224, and the output unit 224 outputs a notification indicating that no question has been asked when the determination unit 223 determines that no question has been asked.

[0101] Such a hearing support device can reduce the occurrence of user 201 forgetting questions.

[0102] Technology 7 is a hearing support device of Technology 6, further comprising an acquisition unit 221 that acquires completion information indicating that a question entered by the user 201 has been asked, and a determination unit 223 that determines that a question has been asked when the acquisition unit 221 has acquired the completion information.

[0103] Such a hearing support device can prevent user 201 from forgetting a question by having them input that they were asked.

[0104] Technology 8 is a hearing support device of Technology 6, further comprising an acquisition unit 221 that acquires conversations conducted by the user 201 as voice information, and a determination unit 223 that determines whether or not a question was asked by performing voice recognition on the voice information acquired by the acquisition unit 221.

[0105] Such a hearing support device can prevent user 201 from forgetting to ask a question by determining whether or not a question was asked based on the conversation conducted by user 201.

[0106] Technology 9 is a hearing support system 10 comprising a hearing support device according to any of technologies 1 to 8, and a terminal device 30 that receives the question content output by the output unit 224 and presents the received question content to the user 201.

[0107] Such a hearing support system 10 can be configured to display questions to the terminal device 30 for each area, in order to gather information necessary to obtain environmental certification from the subject 202 in one or more areas. Therefore, with such a hearing support system 10, the user 201 can more easily conduct interviews regarding the items specified in the environmental certification.

[0108] Technology 10 is a computer-based hearing support method, comprising: an acquisition step of acquiring floor data of an indoor space 100 including one or more areas; an identification step of identifying questions to be asked from a subject 202 in each of the one or more areas, based on the floor data acquired in the acquisition step, in order to obtain information necessary for environmental certification; and an output step of outputting the questions identified in the identification step, associated with each of the one or more areas.

[0109] This type of interview support method allows for the presentation of questions to be asked in each area to gather the information necessary to obtain environmental certification from the target individuals 202 in one or more areas. Therefore, this type of interview support method makes it easier for users 201 to conduct interviews regarding the items specified in the environmental certification.

[0110] Technology 11 is a program that causes a computer to execute the hearing support method of Technology 10.

[0111] Such a program can help make it easier for user 201 to conduct interviews regarding the items specified in the environmental certification.

[0112] (Other embodiments) Although embodiments have been described above, this disclosure is not limited to the embodiments described above.

[0113] For example, in the above embodiment, the hearing support system was implemented by multiple devices. When the hearing support system is implemented by multiple devices in this way, the components of the hearing support system (especially the functional components) may be distributed among the multiple devices in any manner.

[0114] Furthermore, the hearing support system may be implemented as a single device. For example, the hearing support system may be implemented as a single device equivalent to a hearing support device.

[0115] Furthermore, the method of communication between devices in the above embodiment is not particularly limited. In addition, relay devices (such as gateway devices), which are not shown, may be involved in the communication between devices.

[0116] Furthermore, in the above embodiment, the processing performed by a specific processing unit may be performed by another processing unit. Also, the order of multiple processing units may be changed, or multiple processing units may be executed in parallel.

[0117] Furthermore, in the above embodiment, each component may be realized by executing a software program suitable for each component. Each component may also be realized by a program execution unit such as a CPU or processor reading and executing a software program recorded on a recording medium such as a hard disk or semiconductor memory.

[0118] Furthermore, each component may be implemented by hardware. For example, each component may be a circuit (or integrated circuit). These circuits may form a single circuit as a whole, or they may be separate circuits. Also, each of these circuits may be a general-purpose circuit or a dedicated circuit.

[0119] Furthermore, the general or specific embodiments of this disclosure may be implemented as a system, apparatus, method, integrated circuit, computer program, or recording medium such as a computer-readable CD-ROM. They may also be implemented in any combination of systems, apparatus, methods, integrated circuits, computer programs, and recording media.

[0120] Furthermore, this disclosure may be implemented as a hearing support method executed by a computer, such as the hearing support system (hearing support device) of the above embodiment, or as a program (in other words, a computer program product) for causing a computer to execute the hearing support method. Alternatively, this disclosure may be implemented as a computer-readable non-temporary recording medium on which such a program is recorded.

[0121] Furthermore, this disclosure also includes forms obtained by applying various modifications to each embodiment that a person skilled in the art could conceive, or forms realized by arbitrarily combining the components and functions of each embodiment without departing from the spirit of this disclosure. [Explanation of Symbols]

[0122] 10. Hearing Support System 20 Servers (Hearing Support Devices) 221 Acquisition Department 222 Specific section 223 Judgment section 224 Output section 23 Memory section 30 Terminal devices 50 Databases 61 Floor Data Questions corresponding to the work areas 611, 62 612 Questions associated with the rest area Questions associated with the 613 conference room area 100 Indoor space 201 users 202 Target Persons

Claims

1. An acquisition unit that acquires floor data of an indoor space including one or more areas, Based on the floor data acquired by the acquisition unit, the identification unit identifies the content of questions to be asked from the subject in each of the one or more areas, which is necessary to obtain environmental certification. The system includes an output unit that outputs the question content identified by the identification unit, associating it with each of the one or more areas. A hearing support device.

2. The floor data includes area attribute information indicating the attributes of each of the one or more areas, The specified unit identifies the question content based on the area attribute information. The hearing support device according to claim 1.

3. The identification unit uses trained AI (Artificial Intelligence) to identify area attribute information from the floor data that indicates the attributes of each of the one or more areas included in the floor data, and identifies the question content based on the identified area attribute information. The hearing support device according to claim 1.

4. Furthermore, the acquisition unit acquires location information indicating the user's position in the indoor space, The output unit identifies the area where the user is located among the one or more areas based on the location information acquired by the acquisition unit, and outputs the question content for the identified area. A hearing support device according to any one of claims 1 to 3.

5. A database is stored in the storage unit, which associates area attribute information indicating the attributes of each of the one or more areas with the question content. The identification unit identifies the content of the question using the database stored in the storage unit. A hearing support device according to any one of claims 1 to 3.

6. Furthermore, the system includes a determination unit that determines whether or not a question based on the question content output by the output unit has been asked. The output unit outputs a notification indicating that the question has not been asked when the determination unit determines that the question has not been asked. A hearing support device according to any one of claims 1 to 3.

7. Furthermore, the acquisition unit acquires completion information indicating that the question entered by the user has been answered. The determination unit determines that the question has been asked when the completion information has been acquired by the acquisition unit. The hearing support device according to claim 6.

8. Furthermore, the acquisition unit acquires the conversation conducted by the user as audio information, The determination unit determines whether or not the question was asked by performing speech recognition on the voice information acquired by the acquisition unit. The hearing support device according to claim 6.

9. A hearing support device according to any one of claims 1 to 3, The system includes a terminal device that receives the question content output by the output unit and presents the received question content to the user. A system to support interviews.

10. A computer-based method for assisting hearing, An acquisition step to acquire floor data of an indoor space that includes one or more areas, Based on the floor data acquired in the acquisition step, the identification step involves identifying the content of questions to be asked to obtain the information necessary to acquire environmental certification from the subject in each of the one or more areas, The output step includes outputting the question content identified in the specified step, associating it with each of the one or more areas. Methods for supporting interviews.

11. A program for causing a computer to execute the hearing support method described in claim 10.

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