Remote queuing for autonomous vehicles
JP7874229B2Active Publication Date: 2026-06-15ZOOX INC
Patent Information
- Authority / Receiving Office
- JP · JP
- Patent Type
- Patents
- Current Assignee / Owner
- ZOOX INC
- Filing Date
- 2023-07-13
- Publication Date
- 2026-06-15
AI Technical Summary
Technical Problem
Autonomous vehicles face unpredictable scenarios that challenge their navigation capabilities, necessitating remote operator assistance to ensure safe and efficient operation.
Method used
A remote operation system matches autonomous vehicles with suitable remote operators based on vehicle status, operator availability, and preference criteria, using a request queue to prioritize and assign assistance requests effectively.
Benefits of technology
This system ensures rapid and appropriate remote operator intervention, enhancing the safety and efficiency of autonomous vehicle navigation through complex or unpredictable situations.
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Smart Images

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Abstract
The remote operation system receives a request for remote operator assistance and adds the request to a queue of additional requests. The queue can be ordered based on, for example, the time of reception, priority, importance, etc. The remote operation system determines a remote operator from a set of remote operators for providing a response to a request in the queue, at least in part based on one or more of the status of the remote operator (e.g., indicating availability, whether they are in training, etc.), criteria associated with the remote operator (e.g., skills in responding to various requests, preferences regarding geographical areas, mission types, etc.), and information associated with the request received from the vehicle (e.g., mission type, sensor data, messages, vehicle status, etc.). If a request is not accepted within a threshold period, the request can be rerouted to additional remote operators.
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