Information processing systems, information processing methods, information processing programs, and AI agents

Abstract

We provide an information processing system, information processing method, information processing program, and AI agent that can propose new commercial activities that align with the intentions of business managers and their management policies, based on conversations with business managers and other stakeholders. [Solution] An information processing system comprising an AI agent, which is a computer, wherein the AI ​​agent includes: information collection means capable of collecting conversation history information (conversation history information) of system users, including businesses engaged in commercial activities, using LLM; analysis means capable of analyzing the conversation history information and extracting the commercial activities related to the businesses; and suggestion means capable of suggesting information related to the commercial activities based on the analysis results of the conversation history information. The proposed means obtains information from the purchase history information regarding the sales quantity of a certain product over a predetermined period and the status of the implementation of a display of that product. If the sales quantity increases and a display of the product is being implemented during the predetermined period, the proposed means can propose information regarding the display of that product as information on successful cases.

Claims

1. An information processing system configured to include an AI agent, which is a computer, The aforementioned AI agent, Information collection means capable of collecting information on the history of conversations using LLM by system users, including businesses engaged in commercial activities (hereinafter referred to as "conversation history information"), An analytical means capable of analyzing the aforementioned conversation history information and extracting the aforementioned commercial activities related to the aforementioned business operator, The system includes a suggestion means capable of suggesting information regarding the commercial activity based on the results of the analysis of the conversation history information, The aforementioned commercial activities include store design, sales promotion activities, or sales support. The proposed means, when, as a result of analyzing the conversation history information, extracts information that the commercial activity related to the business operator is store design, can propose at least information regarding display arrangements as information regarding the store design. The proposed means, when, as a result of analyzing the conversation history information, extracts information that the commercial activity related to the business operator is the sales promotion activity, can propose at least information regarding product advertising as information regarding the sales promotion activity. The proposed means, when, as a result of analyzing the conversation history information, extracts information that the commercial activity related to the business operator is sales support, can propose at least information regarding sales education and training as information related to said sales support. An information processing system characterized by the following:

2. In the information processing system described in claim 1, A storage means capable of storing information on the history of products sold by the aforementioned business operator (hereinafter referred to as "purchase history information"), An extraction means capable of extracting commercial activities that have demonstrated commercial effectiveness (hereinafter referred to as "successful cases") by referring to the aforementioned purchase history information, Equipped with, The proposed means obtains information from the purchase history information regarding the sales quantity of a certain product over a predetermined period and the status of the implementation of a display of that product. If the sales quantity increases and a display of that product is being implemented during the predetermined period, it can propose information regarding the display of that product as information on a successful case. The proposed means obtains sales data for a certain product over a predetermined period from the purchase history information and information on the implementation status of sales promotion activities for that product. If sales of the product increase and sales promotion activities for that product are being carried out during the predetermined period, the proposed means can propose information on the sales promotion activities for that product as information on successful cases. The proposed means can obtain profit data for a certain product over a predetermined period from the purchase history information and information on the work of the sales representative for that product. If the profit of the product has increased and sales support has been provided by the sales representative for that product during the predetermined period, the proposed means can propose information on the sales support provided by the sales representative for that product as information on successful cases. An information processing system characterized by the following:

3. In the information processing system according to claim 1 or 2, The aforementioned conversation history information includes information on the history of conversations between the business operator and its business partners via the LLM (hereinafter referred to as "business partner conversation history information"). The proposed means is capable of proposing information related to the commercial activity based on the customer conversation history information. An information processing system characterized by the following:

4. In the information processing system according to claim 1 or 2, The aforementioned conversation history information includes information on the history of conversations between the business operator and consumers of products sold by the business operator via the LLM (hereinafter referred to as "consumer conversation history information"). The proposed means is capable of proposing information regarding the commercial activity based on the consumer conversation history information. An information processing system characterized by the following:

5. In the information processing system according to claim 1 or 2, The aforementioned information gathering means can collect business information from SNS where business information relating to the business is posted, The proposed means can propose information regarding the commercial activities, taking into account the business operator information. An information processing system characterized by the following:

6. An information processing method that is performed using an AI agent, which is a computer, The aforementioned AI agent, An information collection step that can collect information on the history of conversations using LLM by system users, including businesses engaged in commercial activities (hereinafter referred to as "conversation history information"), A conversation history analysis step that analyzes the aforementioned conversation history information and extracts the aforementioned commercial activities related to the business operator, The system performs at least the following steps: a suggestion step that allows for the suggestion of information regarding the commercial activity based on the results of the analysis of the aforementioned conversation history information; The aforementioned commercial activities include store design, sales promotion activities, or sales support. The proposed step, if, as a result of the analysis of the conversation history information, information is extracted that the commercial activity related to the business operator is the store design, can propose at least information regarding display arrangements as information regarding the store design. The aforementioned proposal step, if, as a result of the analysis of the conversation history information, information is extracted indicating that the commercial activity related to the business operator is the sales promotion activity, can at least propose information regarding product advertising as information regarding the sales promotion activity. The proposed step, if, as a result of the analysis of the conversation history information, information is extracted indicating that the commercial activity related to the business operator is sales support, can propose at least information regarding sales education and training as information regarding said sales support. An information processing method characterized by the following:

7. A program for an information processing system configured to include an AI agent, The aforementioned AI agent, which is a computer, Information collection means capable of collecting information on the history of conversations using LLM by system users, including businesses engaged in commercial activities (hereinafter referred to as "conversation history information"), An analytical means capable of analyzing the aforementioned conversation history information and extracting the aforementioned commercial activities related to the aforementioned business operator, Based on the analysis results of the aforementioned conversation history information, it functions as a suggestion means capable of proposing information regarding the aforementioned commercial activities. The aforementioned commercial activities include store design, sales promotion activities, or sales support. The proposed means, when, as a result of analyzing the conversation history information, extracts information that the commercial activity related to the business operator is store design, can propose at least information regarding display arrangements as information regarding the store design. The proposed means, when, as a result of analyzing the conversation history information, extracts information that the commercial activity related to the business operator is the sales promotion activity, can propose at least information regarding product advertising as information regarding the sales promotion activity. The proposed means, when, as a result of analyzing the conversation history information, extracts information that the commercial activity related to the business operator is sales support, can propose at least information regarding sales education and training as information related to said sales support. An information processing program characterized by the following features.

8. An AI agent is a computer that acts as a substitute for a human and has the ability to learn and make decisions on its own. The aforementioned AI agent, Information collection means capable of collecting information on the history of conversations using LLM by system users, including businesses engaged in commercial activities (hereinafter referred to as "conversation history information"), An analytical means capable of analyzing the aforementioned conversation history information and extracting the aforementioned commercial activities related to the aforementioned business operator, Based on the analysis results of the aforementioned conversation history information, it functions as a suggestion means capable of proposing information regarding the aforementioned commercial activities. The aforementioned commercial activities include store design, sales promotion activities, or sales support. The proposed means, when, as a result of analyzing the conversation history information, extracts information that the commercial activity related to the business operator is store design, can propose at least information regarding display arrangements as information regarding the store design. The proposed means, when, as a result of analyzing the conversation history information, extracts information that the commercial activity related to the business operator is the sales promotion activity, can propose at least information regarding product advertising as information regarding the sales promotion activity. The proposed means, when, as a result of analyzing the conversation history information, extracts information that the commercial activity related to the business operator is sales support, can propose at least information regarding sales education and training as information regarding said sales support. The system is configured to repeatedly provide the aforementioned conversation history information as training data and to acquire information regarding commercial activities to propose to the business operator through machine learning. An AI agent characterized by the following.

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