A system and method for transmitting multi-channel communications with switchable channels based on signal quality.

Abstract

This invention relates to a system and method of communication through multiple communication channels. Introducing alternative communication channels when communication signal quality is poor, including a process for guiding these channels. Communicate with quality signal, recommending appropriate services suitable for the service provider and their skills. This includes recommending appropriate communication channels based on the signal quality at that time. It should be tailored to the user's skills, allowing them to choose a communication channel and the system will connect. The communication ensures that users can continue to use the service even if the communication channel is changed. Communication during a conversation.

Claims

OCR10KL(10 / 08 / 2569)1. A multi-channel relay system with selectable signal quality that supports multi-channel connections comprising: a network interface device (105) for network connections for communication between at least one client interface device (102) (101) and a server (106) via a number of communication channels (103); a server (106) for processing and managing client access (101) according to client requirements; at least one channel management section (112) for connecting the client to the service section (302) and connecting communication channels on both the client (101) and conversational (116) sides to initiate a conversation, which is controlled by a communications officer (113); at least one communications officer (113) for controlling at least one channel management section (112) to provide a medium for the transmission of messages between the client (101) and conversational (116) and connecting communication channels on both the client (101) and conversational (116) sides to initiate a conversation;and network connection devices (114) for network connections for communication between at least one channel management section (112) and at least one communication device (115) of the communicating party (116) through a number of communication channels (303); where: the server (106) manages communication connections according to the communication skills of the service users (101), service users (101) and service skills of the communications officers (113); where the server (106) consists of: the service access management section (107) for matching service users (101) with system services and assigning service tasks to the channel management section (112) which is controlled by communications officers (113) working in conjunction with the service user database (108), the service database (109), the communications officer database (110) and the connection database (111);The Service User Database (108) is for storing service user information, including the service user's name, service user's address, service user's communication skills, and communication channels for contacting the service user. This is used by the Service Access Management Section (107) to match service users (101), service sections (302), and communication officers (113); the Service Database (109) is for storing service information, including the service name, skills supported for the service, required skills to operate the service section, and communication channel quality criteria for the service. This is used by the Service Access Management Section (107) to match service users (101), service sections (302), and communication officers (113) and is used by the Communication Channel Management Section (112) to recommend, verify, and measure communication channel quality criteria for the service;The communications officer database (110) is for storing communications officer information including the communications officer's name, communications officer's skills and communications officer's credentials including username, password, access time, contact information, which will be used by the Communication Channel Management Section (112) to ensure that the service section (302) is controlled by communications officers (113) with skills corresponding to the service section (302); the connection database (111) is for storing connection information including communication channel, communication channel quality, connection status, connection quality, connection start time, connection duration, which will be used by the Communication Channel Management Section (112);And the Channel Management Unit (112) shall monitor the status and quality of a number of communication channels (103) and a number of communication channels (303) and recommend appropriate communication channels to service users (101). The Channel Management Unit (112) shall perform a process according to the channel recommendation procedure (211) to analyze new communication channels with appropriate signal quality for use of the service at that time according to the established criteria by using service user and service skill information, as well as communication channel quality obtained from the analysis of the status and quality of communication channels (205) to analyze which communication channel is suitable for the current signal quality.

2. A multi-channel relay system with selectable channel quality according to claim 1, in which the Channel Management Unit (112) comprises: a channel management device (301) for connecting communication channels between the server (106) and service units (302);and at least one service component (302) for providing service based on the skills of the service user (101) as determined by the channel management device (301) for use as an intermediary service for communication between the service user (101) and the conversation partner (116), for monitoring connection status and channel quality, connecting with the conversation partner (116) and recommending appropriate communication channels to the service user (101).

3. A multi-channel relay system with selectable channel quality under claim 1 or 2, in which the service access management component (107) will perform the following processes: service matching (202) to match the service user (101) with the services available in the system; queuing (203) to manage the queue for service access;Queue check (204) to check the queue order; if it finds that the queue of the user (101) has not yet been reached, the process will return to the queuing step (203) to update the queue order; but if it finds that the queue of the user (101) has been reached, the access management section (107) will forward it to the channel management section (112).

4. A quality-dependent channel switching multi-channel relay system under any one of claims 1 through 3, in which the channel management section (112) will perform the following steps: Channel status and quality check (205) to check the quality of the communication channel and connection status; Usage criteria check (206) to check the usage criteria and use the information obtained from the channel status and quality check step (205) to check whether it meets the criteria for system use; if it does not meet the criteria, it goes to the channel recommendation step (211); if it meets the criteria, it goes to the channel connection step (207); Channel connection (207) to connect to the user (101); if the user connection is successful, it goes to the connection verification step (208);Conversation Connection Check (208) to check the connection status with the conversation partner (116); if the connection is unsuccessful, proceed to the Conversation End step (210); if the connection is successful, proceed to the Conversation Connection step (209); Conversation Connection (209) to connect with the conversation partner (116) to begin the conversation until the conversation ends or there is a reason for the conversation to end, proceed to the Conversation End step (210); Conversation End (210) to check whether the conversation has ended as desired by the service user (101) or the conversation partner (116); if it does not end as desired, the process returns to the Channel Status and Quality Check step (205); if it ends as desired, the process terminates;and recommending communication channels (211) to analyze new communication channels with signal quality suitable for use of the service at that time, including to enable continued use of the service from the previous time, when the analysis of new communication channels is complete, the channel management unit (112) will send the recommended communication channel information back to at least one communication device (102) to inform the user (101).

5. A quality-dependent switching multi-channel relay system under any one of Claims 1 through 4, in which the channel management unit (112) will send the recommended communication channel information back to at least one communication device (102) to inform the user (101) via short message service (SMS) or via an internet data package.

6. A method of the quality-dependent switching multi-channel relay system under any one of Claims 1 through 5, which includes the following steps: service matching (202) to match the user (101) with the services available in the system; queuing (203) to manage the queue for access to the service;Queue check (204) to check the queue order; if it finds that the user's (101) queue has not yet been reached, the process returns to the queuing step (203) to update the queue order; but if the user's (101) queue has been reached, the access management section (107) forwards it to the communication channel management section (112); communication channel status and quality check (205) to check the communication channel quality and connection status; usage criteria check (206) to check the usage criteria and use the information obtained from the communication channel status and quality check step (205) to check whether it meets the criteria for using the system; if it does not meet the criteria, it goes to the communication channel recommendation step (211); if it meets the criteria, it goes to the communication channel connection step (207); communication channel connection (207) to connect to the user (101); if the user connection is successful, it goes to the conversation pairing check step (208); conversation pairing check (208) to check the connection status with the conversation pair (116); if the connection is unsuccessful, it goes to the conversation termination step (210); if the connection is successful, it goes to the conversation pairing step (209);Connecting Conversation (209) to connect with another conversation partner (116) to initiate the conversation until its end or until the conversation is terminated, proceeding to the Conversation Ending step (210); Conversation Ending (210) to check whether the conversation has ended as intended by the service user (101) or conversation partner (116). If it does not end as intended, the process returns to the Channel Status and Quality check step (205). If it ends as intended, the process terminates;and recommending communication channels (211) to analyze new communication channels with signal quality suitable for use of the service at that time according to the specified criteria by using user skill and service information, including communication channel quality obtained from the analysis of status and quality of communication channels (205) to analyze whether the communication channel is suitable for the current signal quality and can continue to use the service. When the new communication channel analysis is complete, the communication channel management unit (112) will send the recommended communication channel information back to at least one communication device (102) to inform the user (101).

7. A method of the multi-channel communication relay system with selectable channels based on signal quality under any one of the claims 1 to 6, in which the communication channel management unit (112) will send the recommended communication channel information back to at least one communication device (102) to inform the user (101) via short message service (SMS) or via internet data package;