A SMART SERVICE SYSTEM

Abstract

This invention relates to a smart service system (1) which enables passengers in public transport vehicles, particularly buses with a corridor, to interact directly with the screen placed on the seat in front of them to request food and beverages, and to have the desired products prepared and served automatically.

Description

1 TARIFF A SMART SERVICE SYSTEM Technical Area 5 This invention is particularly useful in public transport vehicles in the form of buses with a corridor. Passengers can order food and drinks via a screen placed on the seat in front of them. This allows them to directly interact with product requests, and to obtain the desired products. a smart service that enables automatic preparation and serving 10 It is related to the system. Previous Technique In public transport vehicles such as buses and minibuses, passengers are served by a shuttle vehicle. Food and drinks are served. These service carts are suitable for use in the vehicle. The food and drinks to be served are stored in the vehicle's trunk. They are being stored in sections called [name of section]. However, nowadays The service carts currently in use take up space in the vehicle, as do the products offered. They have no knowledge about its freshness. Also, food and drinks 20 The request is only made when the service vehicle is in use. This situation This leads to dissatisfaction on the passenger side. Therefore, nowadays... controls or screens located behind the seats in front of the passengers They can request food and drinks through this channel, and the said food a solution where drinks can be automatically delivered to the passenger via a service table 25 It is needed. Chinese patent no. CN207189677, which falls under the known state of the art. including food cabinet, mobile device and servo controller in the document 30 from a smart food delivery service robot located in the food roof section It is mentioned that the mobile device is located at the bottom of the lunch box, food 2 The box and bag are combined to create the box and application equipment; The application equipment includes a telescopic cylinder and a scanning disc; the telescopic cylinder... One end and the slide rail work together, the other end of the telescopic cylinder is connected to the pivot. It is connected and attached via a telescopic linkage on the pivot. Brief Description of the Invention The purpose of this invention is to provide passengers with a space in front of them on bus-shaped public transport vehicles. They can select and request the product they want through the screens provided, and the selected product... a system that enables the product to be automatically prepared and delivered to the passenger 10 to accomplish. Detailed Description of the Invention The “Smart Service System” implemented to achieve the purpose of this invention is attached in document 15. as shown in the figures, these figures are: Figure 1. View of an intelligent service system, which is the subject of the invention. Figure 2. View of the smart service system, the subject of the invention, along the corridor. The parts shown in the figures are individually numbered, and these numbers... The equivalents are given below: 1. System 2. Ray 25 3. Service table 4. Passenger screen 5. Product kiosk 6. Information screen 7. Control unit 30 3 In public transport vehicles such as buses, passengers do not get up from their seats. They can select and request the product they want, and the selected product will be automatically delivered. an invention is a system that enables the preparation and delivery of goods to the passenger (1), - located on the aisle of a public transport vehicle and between the passenger seats at least one rail extending (2), 5 -The rail (2) moves linearly by means of a motor and seats for passengers at least one service desk (3) that ensures the delivery of the desired products, - food and beverage containers located on the back surfaces of passenger seats, to enable them to select and / or enter products in the form of beverages to provide an interface and communicate through any communication protocol 10 at least one passenger screen configured to (4), -a service desk (3) inside which the products to be delivered to the passenger are stored, In order to track the stock and expiration date information of stored products to include a barcode scanner that will read the barcode on the product, with the barcode scanner Keeping records of the information about the products read, bringing the products to the service desk (3) 15 multiple storage channels associated with the products to be selected for release and The selected product is brought to the service table at the outlet end of the storage channels (3) automatic control that allows the release to be monitored to include at least one configured valve and any communication protocol at least one product kiosk (5) configured to communicate via, 20 - located on the product kiosk (5), to communicate with the product kiosk (5) and to establish Stock and final status of products located in the product kiosk (5) are checked through this communication. At least one information screen configured to share expiration date information (6) And - located on the product kiosk (5), passenger display (4), product kiosk (5) and service 25 to communicate with the motor that provides the movement of the table (3) and this communication to exchange data via, passenger screens (4) and on The information about the seats available is recorded so that the selected product can be delivered to the passenger. keeping under, product kiosk (5) through communication established with the passenger screen (4) To ensure that the products in stock are presented to the passenger, passenger screen (4) 30 obtaining product information requested by the passenger, based on the product information received 4 to communicate with the product kiosk (5) and the storage channel where the product is located To open the lid, trigger the product to be placed on the service table (3). to provide product selection by moving the service table (3) on rail (2). To reach the passenger seat, the motor must be triggered and the relevant part of the product must be activated. at least one control configured to ensure delivery to the passenger seat 5 It includes unit (7). In the system that is the subject of the invention, the rail (2) located between the passenger seats, corridor (1) It extends along and the service table (3) moves on it. Rail (2) Starting from the location of the product kiosk (5), passenger 10 along the corridor It lies between the seats. At the ends of the rail (2), the movement of the service table (3) a bolt and a solid profile piece to prevent it from coming loose during use It has a lock. By removing the lock, the service table (3) comes off the rail. (2) can be removed or fitted onto the rail (2) for service. The service desk (3) located in the system (1) of the invention via the control unit (7) to move on the rail (2) by means of a geared motor controlled by It is configured. Service table (3) depending on rail (2) positioning x Movement along the y-axis is achieved using a DC geared motor. In this way, if the rail (2) includes a ramp, 20 can be experienced at the service desk (3). Backward slippage is prevented. DC motor and driver service desk (3) It is located below. Food and beverage sections on the service table (3). They are located separately. The beverage section is located on the service table (3). It is leakproof against any possibility of spillage and has a Z-shaped seal on all four sides. Includes a wall. Service table (3) at least one cup holder in the beverage area 25 It includes and has three different positions obtained by sliding this slot. Service The cup holder position transitions on the table (3) move up and down. This is done via servo motors. Service table (3) also identifying seat positions and ensuring the product on it is for the correct passenger. To reach his seat, he was in the bus aisle and the software-controlled wave 30 It includes color sensors that communicate with RGB LEDs whose length can be adjusted. Color sensors are located on the parts of the service table (3) that face the passenger seats. By locating and reading the wavelength of light, the position is determined and the motor's It ensures that it is stopped. The preferred application of the invention is the service desk. (3) for movement on the corridor except for connection via a shaft with rail (2). It includes wheels. Thanks to the rail (2) connection of the service table (3) to the right 5 Swerving to the left is prevented, and any potential problems arising from the vehicle's movement are avoided. Accidents are prevented. The system in question (1) includes a passenger display (4) and a keypad for product selection. including and / or being touch-enabled, any communication protocol 10 to communicate with the control unit (7) on it, through this communication to show passengers the products located in the product kiosk (5) and passenger products It is configured to ensure that requests are transmitted to the product kiosk (5). The passenger screen (4) displays the names, images and products via the control unit (7). To share allergen information with passengers and to control selection information with the control unit (7) 15 It is configured to share. The passenger screen (4) is configured to share the products with the passenger. It is structured to share preparation times. Communication between the product kiosk (5) and the control unit (7) in the system (1) which is the subject of the invention. to establish, exchange data and include food and beverages 20 to provide storage space for the storage channels in which it is stored It is structured. Storage channels (5) are vertically arranged in the product kiosk. The products are positioned and scanned by the barcode reader, and the information screen (6) Products are selected and then placed on the channel. Channel and expiry date information is shared with the control unit (7). Product 25 The kiosk (5) enables the products placed in the storage area to be conveyed to the channels. It includes linear (back and forth) moving telescopic arms. The telescopic arms a servo whose movement and elongation amount is triggered via the control unit (7) Motor-controlled. Product kiosk (5) in the storage area 30 Sharing stock information available on channels via information screen (6) 6 to provide and in case of product shortage or depletion, information is provided via the screen (6) It is configured to provide a warning. The product kiosk (5) displays the expiry dates of the products located in the storage area. 5 to monitor and ensure placement on channels according to deadline information. This structure allows products to be sorted according to their expiration dates. Products that need to be consumed can be identified and their expiration dates can be provided to passengers. Related products are first offered. Product kiosk (5) information Entering the expiry dates of products without barcodes via the screen (6) It is structured to provide the opportunity. At the bottom of the product kiosk (5) 10 A trash can where expired products are thrown away when the lid is opened. It is located there. In the preferred application of the invention, the product kiosk (5) is located separately. Hot and cold beverages, cup lids and filling nozzles 15 It includes. Product kiosk (5) holding cups and lids and serving To ensure that it is placed on the table (3), control unit (7) is used to control it. It includes the latches. The product kiosk (5) is controlled via the control unit (7). When the latch is triggered, the glass is placed on the serving table (3), then the nozzle It fills it and finally puts the lid on. Product kiosk (5) 20 The control unit (7) controls the pressing of the lid onto the cup. a pressure plate triggered by a pneumatic piston and servo motor It includes. Product kiosk (5) different products and / or glasses are placed on the serving table. (3) horizontal or vertical movement of the service table (3) so that it can be placed. They wait and are then seated at the service table (3). Service 25 table (3) preferably with a servo motor when placing and filling the cups The device moves vertically towards the filling nozzle. Product Stock status of cups and caps can be checked via the kiosk (5) control unit (7). It is configured to share via the screen (6). 7 In the preferred application of the invention, the product kiosk (5) with filling nozzles It includes interconnected stainless steel pipes and refills after each filling. It cleans the nozzle by running hot water through it. This way, the drinks are separated. Contamination is prevented. At the same time, the product kiosk (5) contains beverages. If placed, date information is entered and a predetermined 5 After the allotted time is exceeded, the cap opens and the beverage dispenses into the trash. The information screen (6) in the system (1) is located inside the product kiosk (5) The area displays stock information and expiration dates for food and beverage products. sharing information and ensuring alerts are given when stocks are low 10 It is structured in such a way. The product information screen (6) is displayed via the control unit (7). It monitors the kiosk (5) and shares stock information. Information screen (6) also products that do not contain barcodes and do not have expiration date information an interface for inputting and sharing with the control unit (7) It is configured to present. Manual entries made from the information screen (6) 15 It is shared with the control unit (7). The control unit (7) located in the system (1) of which the invention is located on the product kiosk (5) located and service desk (3) via any communication protocol to be in communication with the engine, passenger display (4) and product kiosk (5) and data 20 It is configured to carry out the shopping. Control unit (7) passenger to keep a record of the position of the screens and to give a passenger screen (4) If a request is received, the service desk (3) will bring the products to the relevant passenger. It is configured to enable it to reach its seat. The control unit (7) each By controlling the RGB LEDs located on a seat, the service table (3) color 25 with its sensors to ensure the product reaches the correct passenger who requested it. It is configured. The control unit (7) is located on the product kiosk (5) and on it. Stock and expiration dates are determined through communication established with the barcode reader. tracking, providing stock alerts, and storing products nearing their expiration date. It is configured to open the hatch for evacuation in the area. Control 30 unit (7) when a request for a drink and / or food comes from the passenger screen (4) 8 telescopic arm and / or through communication established with the product kiosk (5) To trigger the latch and / or filling nozzle, the products are placed on the service table (3). to ensure preparation, and after the products are prepared, to trigger the motor to move the service table (3) on the rail (2) and to deliver the products to the service request passenger It is structured to enable access. Thus, the passenger can get from their seat 5 Before getting up, passengers can request products on a passenger screen (4) located in front of them. and the desired products are prepared automatically and with intervention from the service desk (3) can obtain it without. The subject of the invention is the intelligent service system (1) used especially in passenger buses 10 Passengers' comfort and satisfaction levels are being increased. At the same time A safe and hygienic service is provided while products are stored under appropriate conditions. The system (1) provides stock information, thus enabling the use of less stock space, while the last By keeping track of expiration dates, it also considers the health of passengers. Around these basic concepts, the subject of the invention is “An Intelligent Service System (1)” It is possible to develop a wide variety of related applications, and the invention is presented here. It cannot be limited to the examples given; it is essentially as stated in the claims.

Claims

9 REQUESTS 1. In public transport vehicles such as buses, passengers do not get up from their seats. They can select and request the product they want, and the selected product will be automatically delivered. 5 - located on the aisle of a public transport vehicle and between the passenger seats at least one rail (2) extending -The rail (2) moves linearly by means of a motor and seats for passengers at least one service desk (3) that ensures the delivery of the desired products, - food and beverage containers located on the back surfaces of passenger seats, allowing passengers to choose their desired food. 10 to enable them to select and / or enter products in the form of beverages to provide an interface and communicate through any communication protocol at least one passenger screen configured to (4), -a service desk (3) inside which the products to be delivered to the passenger are stored, 15 in order to track the stock and expiration date information of stored products to include a barcode scanner that will read the barcode on the product, with the barcode scanner Keeping records of the information about the products read, and bringing the products to the service desk (3) multiple storage channels associated with the products to be selected for release and The selected product is brought to the service table at the outlet end of the storage channels (3) 20 that enable the control of when they are released, to be automatically controlled. to include at least one configured valve and any communication protocol at least one product kiosk configured to communicate via (5), - located on the product kiosk (5), to communicate with the product kiosk (5) and to establish Stock and final status of products located in the product kiosk (5) are checked through this communication. At least one information screen configured to share expiration date information (6) 25 And - to be located on the product kiosk, passenger display (4), product kiosk (5) and service to communicate with the motor that provides the movement of the table (3) and this communication to exchange data via, passenger screens (4) and on The information about the seats where the selected product is located is recorded so that the product can be delivered to the passenger. keeping under, product kiosk (5) through communication established with the passenger screen (4) To ensure that the products in stock are presented to the passenger, passenger screen (4) obtaining product information requested by the passenger, based on the product information received to communicate with the product kiosk (5) and the storage channel where the product is located To open the lid, trigger the product to be placed on the service table (3). to provide, product selection 5 by moving the service table (3) on the rail (2). To reach the passenger seat, the motor must be triggered and the relevant part of the product must be activated. at least one control configured to ensure delivery to the passenger seat a system characterized by unit (7) (1).

2. Between the passenger seats, extending along the aisle, and bearing the service number 10. a system like the one in Claim 1 characterized by a table (3) and a moving rail (2) (1).

3. Starting from the location of the product kiosk (5) and along the corridor, the passenger 15 as in Claim 1 or 2, characterized by a rail (2) extending between the seats a system (1).

4. At its ends, it should not come out of place during the movement of the service table (3). with a rail (2) which has a lock consisting of a bolt and a solid profile piece. A system like any of the above-mentioned demands characterized (1). 20 5. Through a geared motor controlled via the control unit (7) with service table (3) configured to move on rail (2) a system like any of the above characterized demands (1).

6. Movement in the x and y axes depending on the positioning of the rail (2). The service table (3) is characterized by being realized using a DC geared motor. a system like any of the above-mentioned requests (1). 11 7. Service table with separate sections for food and drinks (3) a system like any of the above-mentioned claims characterized by (1).

8. The beverage compartment on top is designed to prevent spills. Service table (3) which is leakproof and has walls on all four sides in the Z direction. A system like the one described in Claim 7 (1).

9. The beverage compartment should contain at least one cup holder, and this holder should slide open. 10 characterized by the service table (3) which has three different positions. A system like the one in claim 7 or 8 (1).

10. Servo that controls the up-and-down movement of the cup holder position changes. characterized by the service desk (3) which is performed by means of motors A system like the one in claim 9 (1). 15 11. Identifying seat positions and ensuring the correct passenger seat for the product on it. To reach his seat, he was in the bus aisle and the wave was programmed into it. A service that includes color sensors in communication with RGB LEDs whose length is changed. 20 as in any of the above requests characterized by table (3). a system (1). Movement on the corridor except for connection via a shaft with 12. Ray (2). the above characterized by a service table (3) with wheels. a system like any of the requests (1). 25 13. Including a keypad for product selection and / or touch functionality. to be, communicate with the control unit (7) on any communication protocol to establish, through this established communication, to provide passengers with products located in the kiosk (5) to display products and transmit passenger product requests to the product kiosk (5) 30 12 The above is characterized by the passenger display (4) configured to provide a system like any of the requests (1).

14. Through the control unit (7), the names, images and allergens of the products sharing information with passengers and control information via control unit (7) 5 The above is characterized by the passenger screen (4) configured for sharing. a system like any of the requests (1).

15. Structured to share product preparation times with passengers. 10 of the above requests characterized by the passenger screen (4) such a system (1).

16. To communicate with the control unit (7), to exchange data and a storage channel for storage in which food and beverages are stored 15 characterized by a product kiosk (5) structured to hold the area a system like any of the above requests (1).

17. Storage channels are positioned vertically, and products are barcoded. after being read by the reader, the product is selected via the information screen (6) and then After the product is placed in the channel, channel and expiration date information is provided. 20 The above is characterized by the product kiosk (5) which shares a control unit (7). a system like any of the requests (1).

18. Enables the transfer of products placed in the storage area to the channels. 25 characterized by a product kiosk (5) containing linear (back and forth) moving telescopic arms. a system like any of the above-mentioned requests (1).

19. A movement and elongation amount is triggered via the control unit (7). Characterized by telescopic arms controlled via servo motors. a system like any of the above requests (1). 30 13 20. Stock information in channels in the storage area information screen (6) to enable sharing via the platform and in case of product shortage or depletion Product configured to provide warnings via information display. as in any of the above requests characterized by its kiosk (5) a system (1). 5 21. Monitoring the expiration dates of products located in the storage area. and to ensure they are placed in the channels according to the deadline information. from the above requests characterized by the configured product kiosk (5) a system like any of them (1). 10 22. Information screen (6) shows the expiry date of products without barcodes. with the product kiosk (5) configured to allow the entry of dates a system like any of the above characterized demands (1).

23. Products that have passed their expiration date can be checked by opening the cap at the bottom. The above is characterized by a product kiosk (5) with a trash can into which the product is thrown. a system like any of the requests (1).

24. Separately positioned hot and cold beverages, cup by cup. 20 characterized by its product kiosk (5) which includes caps and filling nozzles a system like any of the above requests (1).

25. Holding the glasses and lids and placing them on the serving table. Product 25 containing latches controlled via control unit (7) to provide A system like the one in Claim 24, characterized by a kiosk (5) (1).

26. Serve the cup by triggering the latch via the control unit (7). placing it on the table (3), then filling it with the nozzle and finally putting the lid on it A system like the one in Claim 25, characterized by a product kiosk (5) that leaves behind (1). 30 14 27. Pressing the lid onto the cup via the control unit (7) a controlled, pneumatic piston and servo motor triggered press a system like the one in Claim 26 characterized by a product kiosk (5) containing a plate (1).

28. The cup is positioned and filled via a servo motor. service table (3) which makes a vertical approach movement towards the nozzle A system like the one in any of Claims 24 to 27 characterized (1).

29. Stock status of cups and lids via control unit (7) information 10 Characterized by the product kiosk (5) configured to share with the screen (6). A system like the one in any of the 24 to 28 requests (1).

30. Containing stainless steel pipes connected to the filling nozzles, and each filling product kiosk (5) which cleans the filling nozzle by running hot water through it 15 A system like the one in any of Claims 24 to 29 characterized (1).

31. Stock of food and beverage products located inside the product kiosk. They share information about the product, expiration dates, and low stock levels. Information screen (6) configured to provide warnings in such situations and 20 a system like any of the above characterized demands (1).

32. Monitoring the product kiosk (5) and stock via the control unit (7). from the above requests characterized by the information screen (6) which shares information a system like any other (1). 25 33. Products that do not contain a barcode and do not have expiration date information. an interface for inputting and sharing with the control unit (7) The above is characterized by the information display (6) which is structured to present a system like any of the requests (1). 30 34. The product kiosk (5) is located on and does not have any communication protocol. via the service desk (3) motor, passenger display (4) and product kiosk (5) structured to communicate and exchange data any of the above requirements characterized by the control unit (7) a system like one of them (1). 5 35. Keeping a record of the location of the passenger screens and the passenger screen (4) If a request is received via the service desk (3), the products will be sent together with the service desk. with the control unit (7) configured to enable it to reach the passenger seat A system like any of the above-mentioned demands characterized (1). 10 36. Service by controlling the RGB LEDs located on each seat. With the color sensors of the desk (3), the product reaches the correct passenger who requested it. characterized by the control unit (7) configured to provide a system like any of the above requests (1). 15 37. Communication established with the product kiosk (5) and the barcode reader located on it. Tracking stock and expiration dates, providing stock alerts, and more. To remove products nearing their expiration date from the storage area, open the lid. The above 20 is characterized by the control unit (7) which is configured accordingly. a system like any of the requests (1).

38. A request for a drink and / or food comes from the passenger screen (4) telescopic arm and / or through communication established with the product kiosk (5) To trigger the latch and / or filling nozzle, products 25 on the service table (3) to ensure preparation, and after the products are prepared, to trigger the motor to move the service table (3) on the rail (2) and to deliver the products to the service request passenger It is characterized by the control unit (7) which is configured to enable it to reach its destination. a system like any of the above-mentioned requests (1).

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