Apparatus, method and recording medium storing instructions for providing a service related to a delivery

Abstract

The present invention provides an apparatus comprising one or more processors and one or more memories storing commands to be executed by the one or more processors, configured as follows: when executing the commands, the one or more processors obtain from a user's user terminal an access request for accessing a page related to a target marketplace selling goods through an e-commerce service; based on information about the target marketplace, determine whether to provide a guaranteed delivery service to the target marketplace, the guaranteed delivery service being a compensation payment made if the goods do not arrive at the delivery destination within a fixed time; upon determining to provide the guaranteed delivery service, based on information about the target marketplace and information about the user, determine a guaranteed arrival time as the time for ensuring the goods arrive at the delivery destination; and generate first page information and transmit it to the user terminal, the first page information being such that a first piece of information indicating the guaranteed arrival time and a second piece of information indicating that the goods will arrive within the guaranteed arrival time are displayed on the page related to the target marketplace.

Claims

1. An apparatus for providing delivery-related services, comprising: The device comprises one or more processors and one or more memories storing commands to be executed by the processors; and the device is configured such that, upon execution of the commands, the processors receive an access request from a user's terminal for accessing a page related to a target marketplace selling goods through an e-commerce service; based on information about the target marketplace, it determines whether to provide a guaranteed delivery service to the target marketplace, wherein the guaranteed delivery service is a compensation payment made if the goods do not arrive at the delivery destination within a fixed time; upon determining to provide the guaranteed delivery service, based on information about the target marketplace and information about the user, a guaranteed arrival time is determined as the time when the goods arrive at the delivery destination; first page information is generated and transmitted to the user terminal, the first page information being such that a first piece of information indicating the guaranteed arrival time and a second piece of information indicating that the goods arrive within the guaranteed arrival time are displayed on the page related to the target marketplace; when the processors determine whether to provide the guaranteed delivery service... Based on the number of delivery orders generated to the aforementioned target stores within a certain period, it is determined whether the number of delivery orders is below the first benchmark value; and if it is determined that the number of delivery orders is below the aforementioned first benchmark value, it is determined that the aforementioned guaranteed delivery service will be provided to the aforementioned target stores.

2. The apparatus of claim 1 is configured such that: when determining whether to provide the guaranteed arrival service, the processor determines whether the location of the target store belongs to a target area where the guaranteed arrival service is not provided; and if it is determined that the location of the target store does not belong to a target area, it determines to provide the guaranteed arrival service to the target store.

3. The apparatus of claim 2 is configured such that: the processor determines whether the sum of the number of delivery orders generated for one or more stores located in a unit area providing delivery services within a period of time is greater than or equal to a second benchmark value; and as soon as the sum is determined to be greater than or equal to the second benchmark value, the unit area is determined as the target area.

4. The apparatus of claim 1 is configured such that: when determining whether to provide the guaranteed arrival service, one or more processors determine whether the number of times the compensation has been paid is less than a benchmark number based on information on the history of compensation payments to the target store under the guaranteed arrival service; and if it is determined that the number of times the compensation has been paid is less than the benchmark number, it is determined to provide the guaranteed arrival service to the target store.

5. The apparatus of claim 1 is configured such that, upon determining that the guaranteed arrival service will not be provided to the target store, one or more processors generate second page information and transmit it to the user terminal, the second page information being such that the first information and the second information are not displayed on pages related to the target store.

6. The apparatus of claim 1 is configured such that: the user information includes the user's location information; and when determining the guaranteed arrival time, the processor determines the location of the target store based on the target store information; and determines the guaranteed arrival time based on the user's location information and the location of the target store.

7. The apparatus of claim 1 is configured such that: upon determining the guaranteed arrival time, one or more processors obtain order information from the user terminal for the delivery of one or more target products sold in the target store, wherein... The aforementioned ordering information includes information on the order quantity of each of the aforementioned one or more target products and information on the target delivery destination of the aforementioned one or more target products; Based on the aforementioned target store information and the aforementioned ordering information, a forecast time range is determined for completing the delivery of the aforementioned one or more target products; Based on the time point at which the aforementioned ordering information is obtained and the aforementioned forecast time range, the aforementioned guaranteed arrival time is determined.

8. The apparatus of claim 7 is configured such that, when determining the guaranteed arrival time, one or more processors determine the guaranteed arrival time as the time point obtained by adding the maximum value in the predicted time range to the time point from which the order information was obtained.

9. The apparatus of claim 7 is configured such that, when determining the predicted time range, the processor determines the predicted time range such that the greater the order quantity of the target goods, the greater the maximum value of the predicted time range.

10. The apparatus of claim 7 is configured such that: when determining the forecast time range, the processors obtain category information indicating the delivery forecast time range corresponding to each of the one or more product categories; and determine the forecast time range based on the delivery forecast time range corresponding to the product category to which the one or more target products belong in the one or more product categories.

11. The apparatus of claim 7, wherein the order information further includes information indicating whether it is a type 1 delivery type, the type 1 being delivered together with other goods to a destination different from the target delivery destination of the one or more target goods; and configured as follows: when determining the predicted time range, the one or more processors, in response to the delivery type information indicating the type 1, determine the predicted time range as a type 1 time range; in response to the delivery type information not indicating the type 1, determine the predicted time range as a type 2 time range; and the maximum value of the type 1 time range is greater than the maximum value of the type 2 time range.

12. The apparatus of claim 7 is configured such that: when determining the predicted time range, the processor obtains delivery information of one or more delivery personnel located within a fixed area of ​​the target store location (the delivery personnel information includes information on the movement methods used by each of the one or more delivery personnel when moving); based on the delivery personnel information, it determines the predicted delivery personnel among the one or more delivery personnel who are predicted to carry out the delivery of the one or more target products; and based on the movement methods used by the predicted delivery personnel, it determines the predicted time range.

13. The apparatus of claim 12 is configured such that: when the processor determines the predicted time required, it determines the predicted time range as a first time range as the mode of transportation used by the predicted delivery person is determined to be a four-wheeled vehicle; and it determines the predicted time range as a second time range as the mode of transportation used by the predicted delivery person is determined to be a two-wheeled vehicle; and the maximum value of the first time range is greater than the maximum value of the second time range.

14. The apparatus of claim 7 is configured such that: one or more processors obtain, from the user terminal, an order request for delivery of one or more target goods based on the order information; upon obtaining the order request, it is determined whether the delivery is completed within the guaranteed arrival time; upon determining that the delivery is not completed within the guaranteed arrival time, a third page information is generated, the third page information being displayed on a page related to the target store indicating that compensation has been paid.

15. The apparatus of claim 14 is configured such that: when the processor generates the third page information, upon receiving a notification indicating delivery completion from a delivery terminal of a delivery person performing the delivery of the one or more target goods, it determines whether the time of receiving the notification is after the guaranteed arrival time has passed the reference time range; upon determining that the time of receiving the notification is after the guaranteed arrival time has passed the reference time range, it generates the third page information that displays the third information indicating the first amount on a page related to the target store; upon determining that the time of receiving the notification is not after the guaranteed arrival time has passed the reference time range, it generates the third page information that displays the third information indicating the second amount on a page related to the target store; and the first amount is greater than the second amount.

16. A method for providing delivery-related services, the method being implemented in an apparatus including one or more processors and one or more memories storing commands to be executed by the one or more processors, the method comprising the steps of: the one or more processors receiving from a user's user terminal an access request for accessing a page related to a target marketplace for goods sold through an e-commerce service; determining, based on information about the target marketplace, whether to provide a guaranteed delivery service to the target marketplace, the guaranteed delivery service being a compensation payment made if the goods do not arrive at the delivery destination within a fixed time; upon determining to provide the guaranteed delivery service, determining a guaranteed arrival time, based on information about the target marketplace and information about the user, as the time for ensuring the goods arrive at the delivery destination; and generating first page information and transmitting it to the user terminal, the first page information being such that a first piece of information indicating the guaranteed arrival time and a second piece of information indicating that the goods will arrive within the guaranteed arrival time are displayed on the page related to the target marketplace; when the one or more processors determine whether to provide the guaranteed delivery service, Based on the number of delivery orders generated to the aforementioned target stores within a certain period, it is determined whether the number of delivery orders is below the first benchmark value; and if it is determined that the number of delivery orders is below the aforementioned first benchmark value, it is determined that the aforementioned guaranteed delivery service will be provided to the aforementioned target stores.

17. A computer-readable recording medium, which is a non-transitory computer-readable recording medium recording commands that, when executed by one or more processors, cause the one or more processors to perform actions, is configured as follows: The commands cause the one or more processors to obtain from a user's user terminal an access request for accessing a page related to a target marketplace for goods sold through an e-commerce service; Based on information about the target marketplace, it is determined whether to provide a guaranteed delivery service to the target marketplace, the guaranteed delivery service being a compensation payment made if the goods do not arrive at the delivery destination within a fixed time; Upon determining to provide the guaranteed delivery service, based on information about the target marketplace and information about the user, a guaranteed arrival time is determined as the time for ensuring the goods arrive at the delivery destination; First page information is generated and transmitted to the user terminal, the first page information being such that first information indicating the guaranteed arrival time and second information indicating that the goods arrive within the guaranteed arrival time are displayed on the page related to the target marketplace; When the one or more processors determine whether to provide the guaranteed delivery service... Based on the number of delivery orders generated to the aforementioned target stores within a certain period, it is determined whether the number of delivery orders is below the first benchmark value; and if it is determined that the number of delivery orders is below the aforementioned first benchmark value, it is determined that the aforementioned guaranteed delivery service will be provided to the aforementioned target stores.

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