Marketing intelligent customer service methods and systems, computer-readable recording media

Abstract

A marketing intelligent customer service method involves a question-and-answer data generation module of a marketing intelligent customer service system automatically generating a plurality of different questions related to a marketing activity, a plurality of derivative questions similar to each of the questions, and answers corresponding to each of the questions and their derivative questions based on marketing activity data provided by a manager's terminal device, and storing these in a question-and-answer database. The marketing customer service AI module of the marketing intelligent customer service system receives a question from a user's terminal device, and when it determines that the question contains a plurality of questions, the marketing customer service AI module retrieves the answers corresponding to each of the questions or the derivative questions in the question from the question-and-answer database, integrates and combines these answers into a single response, and then provides the response to the user's terminal device.

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