Remote communication system and remote communication method

Abstract

A remote communication system according to the present invention includes multiple types of equipment, a gateway device connected to the equipment via factory internal network; a cloud server connected to the gateway device in an encrypted state via internal and external networks of a company to which the factory belongs, and equipped with multiple management software tools for each of multiple administrators who manage the equipment; and multiple external devices used by each of the multiple administrators, connected to the cloud server in an encrypted state, and communicating with the equipment they manage via the corresponding management software tools on the cloud server and the gateway device.

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