Repair management system, repair management method and non-transitory computer-readable storage medium

Abstract

This invention discloses a repair management system, a product repair management method, and a non-transitory computer-readable storage medium. The repair management system is communicatively connected to multiple repair center hosts, each located in a different repair center. The repair management system includes a processing unit that receives multiple repair center information from the multiple repair centers and obtains repair request information. The processing unit is configured to access the multiple repair center hosts to perform the following operations: calculate a set of repair center characteristic indices for each repair center based on the multiple repair center information and the repair request information; calculate a comprehensive weight index for each repair center based on the set of repair center characteristic indices; and mark the repair center corresponding to the largest of the multiple comprehensive weight indices as the primary delivery location.

Claims

1. A maintenance management system, communicatively connected to multiple maintenance center hosts, wherein the multiple maintenance center hosts are respectively located in multiple maintenance centers, and the maintenance management system comprises: A processing device receives multiple maintenance center information from multiple maintenance center hosts; A storage device, electrically connected to the processing device, stores repair request information; the processing device is configured to access a plurality of repair center hosts to perform the following operations: Based on the plurality of repair center information and the repair request information, calculate a set of repair center characteristic indices for each of the repair centers, wherein the set of repair center characteristic indices includes a load index, a demand type index, a geographic location index, a priority index, and a customer preference index; calculate a comprehensive weight index for each of the repair centers based on the set of repair center characteristic indices, wherein the comprehensive weight index is equal to the sum of the products of the load index, the demand type index, the geographic location index, the priority index, and the customer preference index, respectively, and a load weight, a demand type weight, a geographic location weight, a priority weight, and a customer preference weight; mark the repair center corresponding to the largest of the plurality of comprehensive weight indices as a primary delivery location; After confirming the main delivery location, the load index of each repair center is updated and the load index of each repair center is monitored to see if it is greater than a load index threshold value; and when the load index of a repair center is greater than the load index threshold value, the repair center is marked as an overloaded repair center and repair tasks are stopped being assigned to the overloaded repair center.

2. The maintenance management system as described in claim 1, wherein, The processing device is configured to calculate an updated load index for the primary delivery location, and the processing device is configured to determine whether the updated load index is greater than a load index threshold value; when the updated load index is greater than the load index threshold value, the processing device is configured to mark one of the other plurality of repair centers that are not marked as the primary delivery location as a primary delivery location.

3. The maintenance management system as described in claim 2, wherein, The repair request information includes multiple repair tasks, and the processing device is configured to assign a portion of the multiple repair tasks to the primary delivery location and the remainder of the multiple repair tasks to the secondary delivery location.

4. The maintenance management system as described in claim 1, wherein, The information for each of the repair centers includes a number of tasks, a maximum number of tasks, a processing time, a maximum processing time, a variability index, and a maximum variability index. The processing device is configured to calculate the load index of each of the repair centers based on the number of tasks, the maximum number of tasks, the processing time, the maximum processing time, the variability index, and the maximum variability index.

5. The maintenance management system as described in claim 4, wherein, The information of each of the repair centers includes a task diversity index, a technical complexity index, and a brand diversity index, and the processing device is configured to calculate the variability index of each of the repair centers based on the task diversity index, the technical complexity index, and the brand diversity index.

6. The maintenance management system as described in claim 1, wherein, The processing device reads multiple fault percentages from the repair application information and multiple repair matching degrees from the repair center information, and the processing device calculates the demand type index of each repair center based on the multiple fault percentages and the multiple repair matching degrees.

7. The maintenance management system as described in claim 1, wherein, The repair request information includes a customer location, and each of the repair center information includes a repair center location. The processing device is configured to calculate the geographical location index of each of the repair centers based on the customer location and the repair center location.

8. The maintenance management system as described in claim 1, wherein, The information of each of the repair centers includes a cooperation index, a task importance index, and a expertise index, and the processing device is configured to calculate the priority index of each of the repair centers based on the cooperation index, the task importance index, and the expertise index.

9. The maintenance management system as described in claim 1, wherein, The information for each of the repair centers includes a processing speed index, a service quality index, and a VIP matching degree. The processing device is configured to calculate the customer preference index for each of the repair centers based on the processing speed index, the service quality index, and the VIP matching degree.

10. A maintenance management method, comprising: A processing device reads a repair request information from a storage device and multiple repair center information from multiple repair centers; The processing device calculates a set of characteristic indices for each of the repair centers based on the repair request information and information about multiple repair centers. The set of characteristic indices includes a load index, a demand type index, a geographic location index, a priority index, and a customer preference index. The processing device also calculates a comprehensive weight index for each repair center based on its characteristic index set. This comprehensive weight index is equal to the sum of the products of the load index, demand type index, geographic location index, priority index, and customer preference index, respectively, and a load weight, a demand type weight, a geographic location weight, a priority weight, and a customer preference weight. The processing device then marks the repair center corresponding to the largest of the multiple comprehensive weight indices as a primary delivery location. After confirming the primary delivery location, the processing device updates the load index of each repair center and monitors whether the load index of each repair center exceeds a load index threshold. When the load index of a repair center exceeds the load index threshold, the repair center is marked as an overloaded repair center, and the assignment of repair tasks to the overloaded repair center is stopped.

11. The maintenance management method as described in claim 10 further includes: Calculate an updated load index for the main delivery locations; Determine whether the updated load index is greater than a load index threshold value; When the updated load index is greater than the load index threshold, one of the other repair centers that is not marked as the primary delivery location will be marked as the primary delivery location.

12. The maintenance management method as described in claim 11, wherein, The repair request information includes multiple repair tasks, and the processing device assigns a portion of the multiple repair tasks to the primary delivery location and the remaining portion of the multiple tasks to the secondary delivery location.

13. The maintenance management method as described in claim 10, wherein, The information for each of the repair centers includes a number of tasks, a maximum number of tasks, a processing time, a maximum processing time, a variability index, and a maximum variability index. The processing device is configured to calculate the load index of each of the repair centers based on the number of tasks, the maximum number of tasks, the processing time, the maximum processing time, the variability index, and the maximum variability index.

14. The maintenance management method as described in claim 13, wherein, The information of each of the repair centers includes a task diversity index, a technical complexity index, and a brand diversity index, and the processing device calculates the variability index of each of the repair centers based on the task diversity index, the technical complexity index, and the brand diversity index.

15. The maintenance management method as described in claim 10, wherein, The processing device reads multiple fault percentages from the repair application information and multiple repair matching degrees from the repair center information, and the processing device calculates the demand type index of each repair center based on the multiple fault percentages and the multiple repair matching degrees.

16. The maintenance management method as described in claim 10, wherein, The repair request information includes a customer location, and each repair center information includes a repair center location. The processing device calculates the geographical location index of each repair center based on the customer location and the repair center location.

17. The maintenance management method as described in claim 10, wherein, The information of each repair center includes a cooperation index, a task importance index, and a expertise index. The processing device calculates the priority index of each repair center based on the cooperation index, the task importance index, and the expertise index.

18. The maintenance management method as described in claim 10, wherein, The information for each of the repair centers includes a processing speed index, a service quality index, and a VIP matching degree. The processing device is configured to calculate the customer preference index for each of the repair centers based on the processing speed index, the service quality index, and the VIP matching degree.

19. A non-transitory computer-readable storage medium storing a plurality of instructions, wherein the plurality of instructions are executed by a processing device to produce a maintenance management method as described in claim 10.

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