Method, system and computer readable recording medium for handling picking issues

Abstract

The present invention includes a picking problem processing method executed by at least one processor. The picking problem processing method may include the following steps: generating a first shipment associated with a customer order; instructing picking for items included in the generated first shipment; receiving a picking problem report for the items; and processing the picking problem of the items based on at least one of the following: storage characteristics of the items, storage location of the items, or type information of the first shipment.

Claims

1. A method for handling picking problems, executed by at least one processor, wherein, The process includes the following steps: generating a first shipment associated with a customer order; instructing picking for the items included in the generated first shipment; receiving a picking problem report for the items; and processing the picking problem for the items based on at least one of the storage characteristics of the items, the storage location of the items, or the type information of the first shipment, wherein the type information of the first shipment includes a first type, a second type, and a third type, wherein the first type is a type in which a single item is set in the first shipment, the second type is a type in which multiple items are set in the first shipment, and the third type is a type in which multiple items are set in one or more types in the first shipment, wherein receiving the picking problem report includes a picking problem report related to a portion of the items of the third type among the items instructing picking; wherein processing the picking problem includes: performing a packaging process on the remaining third type items that did not report picking problems without canceling the first shipment; generating a second shipment associated with the customer order, the second shipment including the portion of the third type items that reported picking problems; and instructing picking for the items included in the second shipment.

2. As in request item 1, the method for handling the picking problem, wherein, The steps of receiving the picking problem report include the following steps: receiving a picking problem report related to damage or insufficient stock for at least one of the items that are instructed to be picked.

3. As in request item 1, the method for handling the picking problem, wherein, The storage characteristics of the items include the storage temperature range of the items, which includes a first temperature range, a second temperature range, and a third temperature range. The temperature of the second temperature range is higher than that of the first temperature range and lower than that of the third temperature range. The storage location of the items includes a first area, a second area, and a third area. The first area is an area equipped with shuttle-type picking equipment, the second area is an area equipped with miniload flowrack-type picking equipment, and the third area is an area equipped with pallet-type picking equipment.

4. As in request item 3, the method for handling picking issues, wherein, The method further includes the following steps: if, among the items to be picked, a picking problem report is received for at least one of the following: items related to the first type or the second type located in the first area of ​​the first temperature range; items related to the first type located in the first area of ​​the second temperature range; items related to the first type or the second type located in the second area of ​​the second temperature range; items related to the first type or the second type located in the second area of ​​the third temperature range; and items related to the first type or the second type located in the third area of ​​the third temperature range, then the first shipment is deleted; a second shipment is generated, including all items included in the first shipment in the second shipment; and picking is instructed for the items included in the second shipment.

5. As in request item 4, the method for handling picking issues, wherein, It also includes the following step: among the items associated with the second type of items that indicate the picking, the non-object item indications reported for the picking problem are re-displayed.

6. As in request item 3, the method for handling picking issues, wherein, It also includes the following steps: receiving a picking problem report for items of the second type related to the first area set in the second temperature range; performing a packaging process for the portion of the items of the second type related to the picking problem that did not report a picking problem; generating a second shipment related to the customer order, the second shipment including the remaining items of the second type related to the picking problem; and instructing picking for the items included in the second shipment.

7. As in request item 3, the method for handling picking issues, wherein, The method also includes the following steps: if a picking problem report is received related to the second type or the third type of item among the items to be picked, then check the outbound deadline of the first shipment; determine whether the items reporting picking problems can be picked within the outbound deadline; in response to the determination that picking can be carried out, instruct the items reporting picking problems to be picked again; and combine the items to be picked again and the items that did not report picking problems into the first shipment.

8. As in request item 3, the method for handling picking issues, wherein, The system also includes the following steps: when a picking problem report is received related to an item located in the first area of ​​the first temperature range or the first area of ​​the second temperature range, the inventory status of the item reporting the picking problem is set to a blocked state; the transport vehicle carrying the item reporting the picking problem is moved to an abnormal processing station; and in the abnormal processing station, if the item reporting the picking problem is damaged, the damaged item is moved to a collection buffer area, and if the item reporting the picking problem is in short supply, the inventory on the system is adjusted.

9. The method for handling picking issues as described in request item 3, wherein, It also includes the following steps: receiving a picking problem report for at least one item in the second region of the second temperature range, the third region of the second temperature range, the second region of the third temperature range, or the third region of the third temperature range; and if the item reporting the picking problem is damaged, moving the damaged item to a collection buffer, and if the item reporting the picking problem is insufficient stock, adjusting the stock quantity on the system.

10. The method for handling picking issues as described in Request 1, wherein, It also includes the following steps: when receiving a picking problem report related to damage or insufficient stock for an item to be picked, if a particular fulfillment center has insufficient stock to perform picking of the item, then confirming the stock of the item at another fulfillment center; and if the other fulfillment center has sufficient stock of the item, then instructing the other fulfillment center to pick the item.

11. As in request item 10, the method for handling picking issues, wherein, It also includes the following steps: if the other fulfillment center has insufficient inventory of the item, then execute an order cancellation process related to the insufficient inventory of the item for the customer order.

12. A computer-readable recording medium, wherein, The computer program contains a method for performing any of the requests 1 to 11 on the computer.

13. An information processing system, wherein, include: Memory; The system also includes a processor connected to the memory for executing at least one computer-readable program included in the memory, the at least one program including instructions to perform the following steps: generating a first shipment associated with a customer order; instructing picking for items included in the generated first shipment; receiving picking problem reports for the items; and processing the picking problem of the items based on at least one of storage characteristics of the items, storage location of the items, or type information of the first shipment, wherein the type information of the first shipment includes a first type, a second type, and a third type, the first type being a type in which a single item is set in the first shipment, the second type being a type in which multiple items are set in the first shipment, and the third type being a type in which multiple items are set in one or more types in the first shipment, wherein the at least one program further includes instructions to: receive picking problem reports associated with a portion of the items of the third type among the items instructing picking; and perform a packaging process for the remaining items of the third type that have not reported picking problems without canceling the first shipment. Generate a second shipment associated with the customer order, the second shipment including the third type of items that reported the picking problem; and instruct picking for the items included in the second shipment.

14. The information processing system as described in request item 13, wherein, The at least one program includes instructions to perform the following steps: receive a picking problem report related to damage or insufficient stock for at least one of the items to be picked.

15. The information processing system as described in request item 13, wherein, The storage characteristics of the items include the storage temperature range of the items, which includes a first temperature range, a second temperature range, and a third temperature range. The temperature of the second temperature range is higher than that of the first temperature range and lower than that of the third temperature range. The storage location of the items includes a first area, a second area, and a third area. The first area is an area equipped with shuttle-type picking equipment, the second area is an area equipped with miniload flowrack-type picking equipment, and the third area is an area equipped with pallet-type picking equipment.

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