Intelligent maintenance and operation system

Abstract

This invention discloses an intelligent maintenance and operation system, comprising multiple operating devices, a system-end host, and an operator terminal. The system-end host is equipped with an intelligent maintenance and operation management device or platform connected to the multiple operating devices. The intelligent maintenance and operation management device or platform has a dashboard and topology module or interface, a resource monitoring module or interface, an alarm event monitoring module or interface, a log center module or interface, a report center module or interface, a resource management module or interface, an automated maintenance and operation module or interface, a work order management module or interface, a notification management module or interface, an access control module or interface, and a system management module or interface, so that the operator terminal can connect to the intelligent maintenance and operation management device or platform to monitor the multiple operating devices.

Description

Intelligent maintenance system INTELLIGENT MAINTENANCE AND OPERATION SYSTEM Technical Field

[0001] This work concerns an intelligent maintenance and operation technology, specifically an intelligent maintenance and operation system. Prior Technology

[0002] Due to technological advancements, such as the ability to monitor and manage internal equipment via network connections, as businesses grow, they establish branches and subsidiaries in different geographical locations, or even form multinational corporations. This leads to the continuous dispersion or expansion of the fields where a large number of internal operating devices are located, and the required hardware and software equipment also increases. Therefore, for business managers, the large amount of information on equipment operation and maintenance can create a huge burden for the company.

[0003] Furthermore, even with continuous improvements in network transmission technology, managing and controlling operating equipment in different regions, different data centers, different floors, or different types still requires a significant amount of manpower and time in practice, increasing enterprise costs and reducing operational efficiency.

[0004] In addition, the operation and maintenance of a large number of operating equipment in enterprises is still difficult to complete efficiently and conveniently, resulting in the consumption of human and time costs, and may also lead to problems with monitoring performance.

[0005] Therefore, how to provide an innovative intelligent maintenance technology to solve any of the above problems, or to provide a related intelligent maintenance system, has become a major research topic for those skilled in the art. Summary of the Invention

[0006] In view of this, this work explores and designs an intelligent maintenance system to improve upon the shortcomings of the existing technologies mentioned above, thereby enhancing their implementation and utilization in industry.

[0007] This invention proposes an intelligent maintenance and operation system, comprising: multiple operating devices; a system-end host equipped with an intelligent maintenance and operation management device or platform, which is connected to the multiple operating devices. The intelligent maintenance and operation management device or platform includes a dashboard and topology module or interface, a resource monitoring module or interface, an alarm event monitoring module or interface, a log center module or interface, a report center module or interface, a resource management module or interface, and an automated maintenance and operation module or interface. The system includes an interface, a work order management module or interface, a notification management module or interface, an access control module or interface, and a system management module or interface. The dashboard and topology module or interface includes a monitoring panel and a device topology diagram. The monitoring panel displays operational information for multiple running devices, and the device topology diagram displays connection traffic for multiple running devices. The resource monitoring module or interface displays the device status for multiple running devices. The alarm event monitoring module or interface includes alarm rules and an event list. The log center module or interface includes multiple... The system includes the following modules or interfaces: a report center module or interface for recording information from multiple operating devices; a resource management module or interface for device settings, monitoring settings, group settings, and device import information; an automated maintenance module or interface for script deployment information; a work order management module or interface for a work order list; a notification management module or interface for notification groups; a permission management module or interface for permission settings; and a system management module or interface for message settings and log management settings. And an operating terminal device, which is connected to an intelligent maintenance and management equipment or platform, so that the operating terminal device can monitor multiple operating devices through the dashboard and topology module or interface, resource monitoring module or interface, alarm event monitoring module or interface, log center module or interface, report center module or interface, resource management module or interface, automated maintenance module or interface, work order management module or interface, notification management module or interface, permission management module or interface and system management module or interface of the intelligent maintenance and management equipment or platform.

[0008] In the aforementioned intelligent maintenance system, the monitoring panel may include a two-dimensional (2D) dashboard and a three-dimensional (3D) dashboard. The two-dimensional (2D) dashboard includes planar graphic information or text information of multiple operating devices, and the three-dimensional (3D) dashboard includes three-dimensional graphic information of multiple operating devices.

[0009] In the aforementioned intelligent maintenance system, the dashboard and topology module or interface may include query settings and layout settings for the monitoring panel, as well as drawing settings for the equipment topology diagram.

[0010] In the aforementioned intelligent maintenance system, the operating equipment may include information and communication equipment and software modules. The information and communication equipment includes computer rooms, cabinets, servers, firewalls, switches, load balancers, storage devices and / or Wi-Fi devices, and the software modules include operating systems, virtual servers, virtual databases and / or blockchains.

[0011] In the aforementioned intelligent maintenance system, alarm rules may include trigger event settings, threshold value settings, log rule settings, and alarm exclusion settings.

[0012] In the aforementioned intelligent maintenance system, report information may include report items, subscribers, and subscription groups.

[0013] In the aforementioned intelligent maintenance system, equipment setting information may include adding, deleting, or editing multiple operating equipment; monitoring setting information may include enabling or disabling multiple operating equipment; group setting information may include creating, deleting, or editing groups of multiple operating equipment; and equipment import information may include a list of equipment or equipment files of multiple operating equipment.

[0014] In the aforementioned intelligent maintenance system, script deployment information may include operation script settings and script execution records.

[0015] In the aforementioned intelligent maintenance system, permission settings can include account management, role management, permission management, and change query.

[0016] In the aforementioned intelligent maintenance system, message settings may include the latest message notification and message notification period, and log management settings may include log platform management and log backup scheduling.

[0017] Therefore, the intelligent maintenance and management equipment or platform of this invention can provide a variety of modules or interfaces, such as dashboard and topology diagram modules or interfaces, resource monitoring modules or interfaces, alarm event monitoring modules or interfaces, log center modules or interfaces, report center modules or interfaces, resource management modules or interfaces, automated maintenance and management modules or interfaces, work order management modules or interfaces, notification management modules or interfaces, access control modules or interfaces, and system management modules or interfaces, so that the operating terminal device can efficiently and instantly monitor multiple operating devices through the various modules or interfaces of the intelligent maintenance and management equipment or platform.

[0018] Furthermore, in the intelligent maintenance and management equipment or platform of this invention, the dashboard and topology module or interface are equipped with a monitoring panel and a device topology diagram. The monitoring panel includes operational information of multiple operating devices, the device topology diagram includes connection traffic of multiple operating devices, the resource monitoring module or interface includes the device status of multiple operating devices, the alarm event monitoring module or interface includes alarm rules and event lists, the log center module or interface includes log information of multiple operating devices, the report center module or interface includes report information of multiple operating devices, and the resource management... The management module or interface includes device setting information, monitoring setting information, group setting information, and device import information; the automated maintenance module or interface includes script deployment information; the work order management module or interface includes a work order list; the notification management module or interface includes notification group information; the permission management module or interface includes permission setting information; and the system management module or interface includes message setting information and log management settings. This allows for efficient monitoring or acquisition of various important information about multiple operating devices through multiple modules or interfaces of the intelligent maintenance management device or platform.

[0019] To make the aforementioned features and advantages of this invention more apparent and understandable, specific embodiments are provided below, along with detailed descriptions in conjunction with the accompanying drawings. Additional features and advantages of this invention will be partially set forth in the following description, and these features and advantages will be partly apparent from the description itself or may be learned through practice. It should be understood that both the foregoing general description and the following detailed description are illustrative and explanatory in nature and are not intended to limit the scope of the claims made in this invention. Simple Explanation of the Diagram

[0020] Figure 1 is a schematic diagram of the architecture of the intelligent maintenance system of this invention.

[0021] Figure 2 is a schematic diagram of an embodiment of the dashboard and topology module or interface in the intelligent maintenance system of this invention.

[0022] Figure 3 is a schematic diagram of an embodiment of the resource monitoring module or interface in the intelligent maintenance system of this invention.

[0023] Figure 4 is a schematic diagram of an embodiment of the alarm event monitoring module or interface in the intelligent maintenance system of this invention.

[0024] Figure 5 is a schematic diagram of an embodiment of the log center module or interface in the intelligent maintenance system of this invention.

[0025] Figure 6 is a schematic diagram of an embodiment of the report center module or interface in the intelligent maintenance system of this invention.

[0026] Figure 7 is a schematic diagram of an embodiment of the resource management module or interface in the intelligent maintenance system of this invention.

[0027] Figure 8 is a schematic diagram of an embodiment of the automated maintenance module or interface in the intelligent maintenance system of this invention.

[0028] Figure 9 is a schematic diagram of an embodiment of the work order management module or interface in the intelligent maintenance system of this invention.

[0029] Figure 10 is a schematic diagram of an embodiment of the notification management module or interface in the intelligent maintenance system of this invention.

[0030] Figure 11 is a schematic diagram of an embodiment of the permission management module or interface in the intelligent maintenance system of this invention.

[0031] Figure 12 is a schematic diagram of an embodiment of the system management module or interface in the intelligent maintenance system of this invention. Implementation

[0032] The following describes the implementation of this invention through specific embodiments. Those skilled in the art can understand the other advantages and effects of this invention from the content disclosed in this specification, and can also implement or use it through other different specific equivalent embodiments.

[0033] In this invention, "at least one" means one or more (e.g., one, two, or three or more), "plural" or "multiple" means two or more (e.g., two, three, four, or ten or more), and "connected" means communicating or connecting with each other through various forms such as data, signal, electrical, wired (e.g., wired network), or wireless (e.g., wireless network), and the system monitor, system administrator, and operator (or operating terminal) may be the same or different. However, this invention is not limited to those mentioned in the various embodiments.

[0034] Figure 1 is a schematic diagram of the architecture of the intelligent maintenance system 1 (or "system") of this invention. As shown in the figure, the intelligent maintenance system 1 may include a plurality of operating devices 10, at least one (such as a plurality of) system-end host 20, at least one (such as a plurality of) intelligent maintenance management device or platform 30, and at least one (such as a plurality of) operation terminal device 50.

[0035] In one embodiment, a plurality of operating devices 10 may be located in an enterprise site (but not limited thereto), and include a first operating device 10a, a second operating device 10b... to an nth operating device 10n (n represents a positive integer), and the operating devices 10 may be ICT devices, such as information devices, communication devices or network devices and other electronic devices.

[0036] In one embodiment, the plurality of operating devices 10 may include information and communication equipment and software modules (or simply "software") set up in different areas of the enterprise. The information and communication equipment may be hardware equipment including network / communication transmission, such as computer rooms, floors, cabinets, servers, firewalls, switches, load balancers, storage devices and / or Wi-Fi devices; the software modules may be software or system programs installed on the aforementioned hardware equipment, such as operating systems, virtual servers (such as virtual application servers), virtual databases and / or blockchains.

[0037] Since multiple operating devices 10 may be located in different cities, regions, addresses, floors, cabinets, or hardware, the operation and maintenance of multiple operating devices 10 requires a lot of human resources for enterprises. Therefore, this invention designs an intelligent maintenance system 1 to assist in the daily maintenance and operation of multiple operating devices 10.

[0038] The intelligent maintenance and management device or platform 30 can be installed in the system host 20 to connect to multiple operating devices 10, and the intelligent maintenance and management device or platform 30 can have artificial intelligence (AI) or automated maintenance and management mechanisms. The system host 20 can be a computer device including a processor and memory, such as a server computer or workstation computer located at headquarters (such as a corporate headquarters), and the intelligent maintenance and management device or platform 30 is executed through the operation of programs installed on the computer device. In another embodiment, the system host 20 can be a computer management host in different branches or different regions, and the intelligent maintenance and management device or platform 30 is also executed through the operation of programs installed on the computer device. The intelligent maintenance and management device or platform 30 is connected to multiple operating devices 10 to receive the daily operating status and equipment maintenance information of multiple operating devices 10 through wired or wireless communication transmission.

[0039] The intelligent maintenance and management equipment or platform 30 may have multiple modules or interfaces, such as an instrument panel and topology module or interface 31, a resource monitoring module or interface 32, an alarm event monitoring module or interface 33, a log center module or interface 34, a report center module or interface 35, a resource management module or interface 36, an automated maintenance module or interface 37, a work order management module or interface 38, a notification management module or interface 39, an access control module or interface 40, and a system management module or interface 41. The modules or interfaces are electrically or communicatively connected to each other.

[0040] Please refer to Figures 1 to 12. The dashboard and topology module or interface 31 sets up a monitoring panel and device topology 313 for the multiple operating devices 10. The monitoring panel includes the operating information of the multiple operating devices 10, and the device topology 313 includes the connection traffic of the multiple operating devices 10. The resource monitoring module or interface 32 includes the device status of the multiple operating devices 10. The alarm event monitoring module or interface 33 includes alarm rules and event lists 335 for the multiple operating devices 10. The log center module or interface 34 includes the recorded information of the multiple operating devices 10. The report center module or interface 35 includes... The system includes report information for multiple operating devices 10; resource management module or interface 36 includes device setting information 361, monitoring setting information 362, group setting information 363, and device import information 364 for multiple operating devices 10; automated maintenance module or interface 37 includes script deployment information 371; work order management module or interface 38 includes a work order list 381; notification management module or interface 39 includes notification group information 391; permission management module or interface 40 includes permission setting information; and system management module or interface 41 includes message setting information 411 and log management settings 412.

[0041] The operating terminal device 50 can be connected to the intelligent maintenance and management equipment or platform 30, so that the operating terminal device 50 can monitor the maintenance status (such as maintenance / operation status) of multiple operating equipment 10 through the dashboard and topology module or interface 31, resource monitoring module or interface 32, alarm event monitoring module or interface 33, log center module or interface 34, report center module or interface 35, resource management module or interface 36, automated maintenance module or interface 37, work order management module or interface 38, notification management module or interface 39, permission management module or interface 40 and system management module or interface 41 of the intelligent maintenance and management equipment or platform 30.

[0042] System administrators can operate and maintain different operating devices 10 through various modules or interfaces of the intelligent maintenance management device or platform 30. System monitors can connect to the intelligent maintenance management device or platform 30 through an operating terminal device 50 (such as a work computer, smartphone, or tablet computer) to efficiently query the maintenance status or related maintenance information of multiple operating devices 10 through various modules or interfaces of the intelligent maintenance management device or platform 30.

[0043] Figure 2 is a schematic diagram of an embodiment of the dashboard and topology module or interface 31 in the intelligent maintenance system 1 of this invention. As shown in the figure, the dashboard and topology module or interface 31 of the intelligent maintenance management device or platform 30 can receive maintenance information from multiple operating devices 10, such as information from the first operating device 10a, the second operating device 10b, and so on to the nth operating device 10n. The system monitor can connect to the intelligent maintenance management device or platform 30 through the operating terminal device 50 to present or obtain maintenance information of multiple operating devices 10 through the dashboard and topology module or interface 31. The dashboard and topology module or interface 31 may be equipped with a monitoring panel, including a two-dimensional (2D) dashboard 311 and a three-dimensional (3D) dashboard 312, to monitor the number, location, or operating status of multiple operating devices 10. The dashboard and topology module or interface 31 may also be equipped with a device topology 313 to monitor the network connectivity and traffic status of multiple operating devices 10.

[0044] The monitoring panel may include a two-dimensional (2D) dashboard 311 and a three-dimensional (3D) dashboard 312 for multiple operating devices 10. The two-dimensional (2D) dashboard 311 may include planar graphic information or text information of multiple operating devices 10, including information such as the number of devices monitored, a list of device types, the number of device alarms, and a list of alarm events. This information can be presented through planar text bars, tables, and graphics, allowing system users to clearly view the maintenance status of different operating devices 10 on the two-dimensional (2D) dashboard 311. The three-dimensional (3D) dashboard 312 may include stereoscopic graphic information of multiple operating devices 10, such as a three-dimensional (3D) stereoscopic map of Taiwan as the display screen of the three-dimensional (3D) dashboard 312 to indicate the installation area and connection status of the operating devices 10. When the system user clicks on the operating device 10 at a specific location, he / she can select and jump to the building where the operating device 10 is installed, and further select and jump to more detailed building floors, cabinet areas or specific operating devices 10 (such as information and communication equipment and software modules). The maintenance information of the selected area, computer room, floor or equipment is displayed on both sides or adjacent areas of the display interface, presenting and monitoring the enterprise's operating devices 10 in a more intuitive way.

[0045] The device topology diagram 313 displays the connection status, hierarchy status, and network transmission status between various operating devices 10. It also uses the topology diagram to present the connection traffic information of the operating devices 10. The dashboard and topology diagram module or interface 31 may also include the aforementioned monitoring panel query and layout settings 314 and topology diagram drawing settings 315. Users can customize the information to be displayed through the query and layout settings 314, such as defining query conditions, update frequency, and display quantity. Combined with an adjustable layout, individual users can customize the content of the monitoring panel according to their preferences. The topology diagram drawing settings 315 utilize a graphical interface to allow users to select different operating devices 10 to present the network operation and data transmission status based on the connection relationships of different operating devices 10. This allows system monitors to create the monitored network topology diagram based on their responsible area and operating devices 10.

[0046] The two-dimensional (2D) dashboard 311 can provide customized data content, component location, component size, update frequency, and desired presentation format, including trend charts, pie charts, bar charts, and / or topological relationships, according to the user's needs. The user can fully grasp the required information on a single screen. The three-dimensional (3D) dashboard 312 can observe the relevant locations of multiple operating devices 10 and / or information such as whether there are any obstacles in a comprehensive or intuitive manner, based on multiple levels such as computer room, floor, cabinet, and equipment.

[0047] Topographic diagrams (such as equipment topographic diagram 313) can provide an automatic drawing mode, eliminating the need for users to draw manual topographic diagrams one by one, which takes a long time. The intelligent maintenance system 1 can automatically draw topographic diagrams based on the information it manages or contains, thereby greatly reducing labor costs and the possibility of drawing errors.

[0048] Figure 3 is a schematic diagram of an embodiment of the resource monitoring module or interface 32 in the intelligent maintenance system 1 of this invention. As shown in the figure, the resource monitoring module or interface 32 of the intelligent maintenance management device or platform 30 can receive maintenance information from multiple operating devices 10, such as information from the first operating device 10a, the second operating device 10b to... the nth operating device 10n, so that the system monitor can connect to the intelligent maintenance management device or platform 30 through the operating terminal device 50 to present or obtain the device status of the multiple operating devices 10 through the resource monitoring module or interface 32.

[0049] The resource monitoring module or interface 32 may include the status 321 of the information and communication equipment and the status 322 of the software modules of the plurality of operating devices 10, so as to present the status information of the information and communication equipment and the software modules respectively. The status 321 of the information and communication equipment may be a complete list of equipment managed or monitored in the enterprise site. Users can query the status of a specific operating device 10 according to the equipment type or name of the operating device 10, and the monitoring devices of the dashboard and topology module or interface 31 mentioned above can be selected, set or displayed on the monitoring panel from the equipment information list in the resource monitoring module or interface 32.

[0050] Figure 4 is a schematic diagram of an embodiment of the alarm event monitoring module or interface 33 in the intelligent maintenance system 1 of this invention. As shown in the figure, the alarm event monitoring module or interface 33 of the intelligent maintenance management device or platform 30 can receive maintenance information from multiple operating devices 10, such as information from the first operating device 10a, the second operating device 10b to... the nth operating device 10n, so that the system monitor can connect to the intelligent maintenance management device or platform 30 through the operating terminal device 50 to present or obtain the abnormal status of the multiple operating devices 10 through the alarm event monitoring module or interface 33.

[0051] The alarm event monitoring module or interface 33 may include alarm rules and event lists 335 for multiple operating devices 10. Alarm rules may include trigger event settings 331, threshold value settings 332, log rule settings 333, and alarm exclusion settings 334. The abnormal states presented in the intelligent maintenance system 1 mainly include monitoring anomalies in device resources and log data anomalies. Regarding monitoring anomalies in device resources, the trigger event setting 331 can establish trigger events and set an anomaly severity based on the location, name, or type of the operating device 10. When the operating device 10 set in the intelligent maintenance system 1 meets the conditions established by the rule, the alarm event monitoring module or interface 33 will issue an anomaly warning to achieve the alarm effect, such as displaying or transmitting an alarm message on the monitoring panel. The threshold value setting 332 is the monitoring threshold value set when the rule is established, including quantity, frequency, duration, etc. When the monitoring information exceeds the set monitoring threshold value, the trigger condition is considered met. Furthermore, the alarm event monitoring module or interface 33 can also set multiple monitoring threshold values ​​based on the severity of the anomaly.

[0052] Log rule setting 333 is mainly for monitoring the operating device 10 based on the collected log information. When the set content appears in the log data, the alarm setting is triggered, and an alarm message is displayed on the monitoring panel or issued according to the setting. Alarm exclusion setting 334 is for setting exceptions to the alarm rules, such as (1) whether to monitor the operating device 10 on holidays, (2) not to monitor the operating device 10 during maintenance or when it is not powered on, etc. According to these example rules, the original alarm settings are excluded to avoid routine or meaningless alarm messages disturbing the operator and adding extra workload when troubleshooting anomalies. The above-mentioned monitoring anomalies on device resources and log data anomalies will be recorded in the event list 335 to record the abnormal state of the specific operating device 10, so as to eliminate the abnormal state of the operating device 10 in time and restore the system connection operation.

[0053] Figure 5 is a schematic diagram of an embodiment of the log center module or interface 34 in the intelligent maintenance system 1 of this invention. As shown in the figure, the log center module or interface 34 of the intelligent maintenance management device or platform 30 can receive maintenance information from multiple operating devices 10, such as information from the first operating device 10a, the second operating device 10b to... the nth operating device 10n, so that the system monitor can connect to the intelligent maintenance management device or platform 30 through the operating terminal device 50 to present or obtain the log information of the multiple operating devices 10 through the log center module or interface 34.

[0054] The log center module or interface 34 primarily collects log information from multiple operating devices 10, including system logs 341, application logs 342, network traffic logs 343, log alarm rules 344, and log upload backup 345. System logs 341 include logs of operating system events or audit logs; application logs 342 include application operation logs, application system logs, web server logs, or database logs; and network traffic logs 343 record the network transmission traffic of each operating device 10. Corresponding log alarm rules 344 can be set for the above-mentioned log information. For example, when traffic values, login / logout information, etc., reach threshold values, or when the analysis trend of log data reaches alarm values, an alarm event is issued, and the responsible personnel are notified via email, communication software, SMS, etc., for appropriate handling. Since the log information is continuously collected and its data volume is large, the log upload backup 345 setting allows for periodic compression, storage, and upload backup operations, avoiding excessive consumption of memory or computing resources. In this embodiment, log storage platforms can be set up in different enterprise sites or data centers to store log data files in a distributed manner, thereby improving storage efficiency and flexibility.

[0055] In one embodiment, the log center module or interface 34 can provide intelligent log summaries using artificial intelligence (AI). Through AI technology (such as AI algorithms), the collected logs are intelligently aggregated to integrate or merge logs of the same type, thereby reducing fatigue alarms or a large number of alarm messages.

[0056] Figure 6 is a schematic diagram of an embodiment of the report center module or interface 35 in the intelligent maintenance system 1 of this invention. As shown in the figure, the report center module or interface 35 of the intelligent maintenance management device or platform 30 can receive maintenance information from multiple operating devices 10, such as information from the first operating device 10a, the second operating device 10b to... the nth operating device 10n, so that the system monitor can connect to the intelligent maintenance management device or platform 30 through the operating terminal device 50 to present or obtain the report information of the multiple operating devices 10 through the report center module or interface 35.

[0057] The report center module or interface 35 may include report information for multiple operating devices 10, and the report information includes information on report items 351, subscribers 352, and subscription groups 353 for multiple operating devices 10. Users can select the report content they wish to subscribe to in the report item 351. For example, the report item 351 may include the subscription name, report category, subscription period, and / or receipt information. The content that different subscribers 352 can subscribe to varies. Individual operators of operating devices 10 can subscribe to the first-period report (such as a daily report) for a specific operating device 10, while supervisors can subscribe to the second-period report (such as a monthly report) or the equipment reports for the entire computer room according to their responsibilities and permissions. Users can subscribe to multiple different reports, which will be displayed in the report list or the current report. The subscription group 353 is a specific report group created based on different subscribers 352. For example, operators in the same area (such as equipment operators) can subscribe to the equipment reports for this area (such as the work area).

[0058] Figure 7 is a schematic diagram of an embodiment of the resource management module or interface 36 in the intelligent maintenance system 1 of this invention. As shown in the figure, the resource management module or interface 36 of the intelligent maintenance management device or platform 30 can receive maintenance information from multiple operating devices 10, such as information from the first operating device 10a, the second operating device 10b to... the nth operating device 10n, so that the system monitor can connect to the intelligent maintenance management device or platform 30 through the operating terminal device 50 to present or obtain the resource management information of the multiple operating devices 10 through the resource management module or interface 36.

[0059] The resource management module or interface 36 may include device configuration information 361, monitoring configuration information 362, group configuration information 363, and device import information 364 related to multiple operating devices 10. Device configuration information 361 includes adding, deleting, or editing different operating devices 10, such as data center management, floor management, rack management, device management, private cloud resource management, virtual machine management, software service management, and / or file management related to different operating devices 10. Monitoring configuration information 362 may include enabling or disabling multiple operating devices 10. Group configuration information 363 may include creating, deleting, or editing groups of multiple operating devices 10, and multiple operating devices 10 can be combined into specific groups. For example, operating devices 10 in the same enterprise area or on the same floor can achieve management goals (purposes) by creating, deleting, or editing groups. The equipment import information 364 may include a list of equipment or equipment files of multiple operating equipment 10. Since the number of operating equipment 10 may be quite large, the equipment list or equipment files can be directly imported into the intelligent maintenance system 1 or intelligent maintenance management equipment or platform 30 to establish resource data, thereby reducing manual input errors and improving resource update efficiency.

[0060] Figure 8 is a schematic diagram of an embodiment of the automated maintenance module or interface 37 in the intelligent maintenance system 1 of this invention. As shown in the figure, the automated maintenance module or interface 37 of the intelligent maintenance management device or platform 30 can receive maintenance information from multiple operating devices 10, such as information from the first operating device 10a, the second operating device 10b to... the nth operating device 10n, so that the system monitor can connect to the intelligent maintenance management device or platform 30 through the operating terminal device 50 to present or obtain the automated maintenance information of multiple operating devices 10 through the automated maintenance module or interface 37.

[0061] The automated maintenance module or interface 37 may include script deployment information 371, which can be a list of scripts (playbooks) created by the user, including records such as task names, execution quantities, and execution schedules. The automated maintenance module or interface 37 can view the status of automated maintenance through operation script settings 372 and script execution records 373. Operation script settings 372 can set the tasks to be executed, such as scanning specific operating equipment 10 or updating the names of specific resources. After setting the execution time and cycle, the set script is uploaded to the intelligent maintenance system 1 to achieve automated deployment. The intelligent maintenance system 1 automatically executes the script tasks at the set time, completing the user's desired operations, and records the execution results of the script tasks in the script execution record 373. The automated maintenance module or interface 37 can set routine or repetitive tasks for automatic execution, reducing manual operation time and improving management efficiency.

[0062] Figure 9 is a schematic diagram of an embodiment of the work order management module or interface 38 in the intelligent maintenance system 1 of this invention. As shown in the figure, the work order management module or interface 38 of the intelligent maintenance management device or platform 30 can receive maintenance information from multiple operating devices 10, such as information from the first operating device 10a, the second operating device 10b to... the nth operating device 10n, so that the system monitor can connect to the intelligent maintenance management device or platform 30 through the operating terminal device 50 to present or obtain information on the creation of work orders through the work order management module or interface 38.

[0063] The work order management module or interface 38 may include a work order list 381, which can be created by operators or system administrators and includes the work name, work order content description, work order source, source description, execution status, assignor, and executor. The work order content may be work items such as system testing or hardware and software installation. The work order creator creates the work tasks to be executed and assigns them to the executor. Different users can query or execute work orders related to themselves based on the name or number of the assignor and executor, and can also process them according to the schedule to complete the work content.

[0064] Figure 10 is a schematic diagram of an embodiment of the notification management module or interface 39 in the intelligent maintenance system 1 of this invention. As shown in the figure, the notification management module or interface 39 of the intelligent maintenance management device or platform 30 can receive maintenance information from multiple operating devices 10, such as information from the first operating device 10a, the second operating device 10b to... the nth operating device 10n, so that the system monitor can connect to the intelligent maintenance management device or platform 30 through the operating terminal device 50 to present or obtain the set notification groups and group information through the notification management module or interface 39.

[0065] The notification management module or interface 39 may include notification group information 391, which may include the group name, the number of group members, the group creator, and / or the alarm event content. The group creator can add relevant personnel, operators, or authorized personnel to the notification group according to the alarm event settings. When an alarm event related to the operating equipment 10 occurs, the notification management module or interface 39 can notify the personnel in the group through screen display or alarm message notification, allowing them to receive the alarm information immediately for subsequent handling and operation.

[0066] Figure 11 is a schematic diagram of an embodiment of the access control module or interface 40 in the intelligent maintenance system 1 of this invention. As shown in the figure, the access control module or interface 40 of the intelligent maintenance management device or platform 30 can receive maintenance information from multiple operating devices 10, such as maintenance information from the first operating device 10a, the second operating device 10b to... the nth operating device 10n, so that the system monitor can connect to the intelligent maintenance management device or platform 30 through the operating terminal device 50 to present or obtain the established access control settings information through the access control module or interface 40.

[0067] The permission management module or interface 40 may include permission setting information, which may include account management 401, role management 402, permission management 403, and change query 404. System administrators can set user accounts, names, and account activation status in account management 401 to create users (such as users) who can log in to the system. Role management 402 can create different user roles (which may include names and descriptions) to grant different authorized functions. Permission management 403 can set different external application permissions to set different access tokens. The above permission setting information can be viewed in change query 404 to check the current status, change status, and change date.

[0068] Figure 12 is a schematic diagram of an embodiment of the system management module or interface 41 in the intelligent maintenance system 1 of this invention. As shown in the figure, the system management module or interface 41 of the intelligent maintenance management device or platform 30 can receive maintenance information from multiple operating devices 10, such as information from the first operating device 10a, the second operating device 10b to... the nth operating device 10n, so that the system monitor can connect to the intelligent maintenance management device or platform 30 through the operating terminal device 50 to present or obtain platform management information through the system management module or interface 41.

[0069] The system management module or interface 41 may include message setting information 411 and log management settings 412. The message setting information 411 may include the latest message notification and the message notification period. The message notification period includes the effective time, expiration time, and / or update time, etc., and the latest message notification can be displayed in the notification icon on the homepage of the system management module or interface 41. The log management settings 412 may include log platform management and log backup scheduling, including the relevant log collection content of the aforementioned log center module or interface 34, as well as the storage method, backup management, and / or backup time of the relevant collected logs.

[0070] Furthermore, the devices, platforms, modules, interfaces, etc. described in this invention can all be software, hardware, or firmware; if it is hardware, it can be a processing unit, processor, computer, or server with data processing and computing capabilities; if it is software or firmware, it can include instructions executable by a processing unit, processor, computer, or server, and can be installed on the same hardware device or distributed across multiple different hardware devices.

[0071] In summary, the intelligent maintenance system 1 of this invention has at least the following features, advantages or technical effects.

[0072] I. The intelligent maintenance and operation management equipment or platform 30 of this invention can provide a variety of modules or interfaces, such as dashboard and topology diagram module or interface 31, resource monitoring module or interface 32, alarm event monitoring module or interface 33, log center module or interface 34, report center module or interface 35, resource management module or interface 36, automated maintenance and operation module or interface 37, work order management module or interface 38, notification management module or interface 39, permission management module or interface 40, and system management module or interface 41, so that the operating terminal device 50 can efficiently and instantly monitor the maintenance status (such as maintenance / operation status) of multiple operating equipment 10 through the various modules or interfaces of the intelligent maintenance and operation management equipment or platform 30.

[0073] II. In the intelligent maintenance and management equipment or platform 30 of this invention, the dashboard and topology module or interface 31 is equipped with a monitoring panel and an equipment topology 313. The monitoring panel includes the operating information of multiple operating devices 10, the equipment topology 313 includes the connection traffic of multiple operating devices 10, the resource monitoring module or interface 32 includes the device status of multiple operating devices 10, the alarm event monitoring module or interface 33 includes alarm rules and event lists 335, the log center module or interface 34 includes the recorded information of multiple operating devices 10, the report center module or interface 35 includes the report information of multiple operating devices 10, and the resource management module or interface... Interface 36 includes device setting information 361, monitoring setting information 362, group setting information 363, and device import information 364. Automated maintenance module or interface 37 includes script deployment information 371. Work order management module or interface 38 includes a work order list 381. Notification management module or interface 39 includes notification group information 391. Permission management module or interface 40 includes permission setting information. System management module or interface 41 includes message setting information 411 and log management settings 412, so as to efficiently monitor or obtain various important information of multiple operating devices 10 through the multiple interfaces of the intelligent maintenance management device or platform 30.

[0074] Third, the intelligent maintenance system 1 of this invention can set up intelligent maintenance management equipment or platform 30 through the system host 20 to operate and maintain various operating equipment 10 (hardware and software equipment) set up in the enterprise site, so as to efficiently monitor the maintenance status (such as maintenance / operation status) of multiple operating equipment 10, and also increase the real-time and convenience of monitoring multiple operating equipment 10.

[0075] IV. The intelligent maintenance system 1 of this invention can, through the setting of alarm events, provide real-time alarm notifications when abnormalities occur in system resources and system logs, so as to take immediate action and effectively reduce the damage to operating equipment 10 or the losses caused by system abnormalities, and also reduce system maintenance costs.

[0076] V. The intelligent maintenance system 1 of this invention can control each operating device 10 through various modules or interfaces (different management modules or interfaces) of the intelligent maintenance management equipment or platform 30, so as to improve the convenience of monitoring the operating device 10. It can also improve the convenience of operation through the setting of two-dimensional (2D) dashboard 311 and three-dimensional (3D) dashboard 312, thereby improving the operational efficiency of the system.

[0077] The above embodiments are merely illustrative of the principles, characteristics, and effects of this invention and are not intended to limit the scope of its implementation. Anyone skilled in this art can modify and alter the above embodiments without departing from the spirit and scope of this invention. Any equivalent changes and modifications made using the content disclosed in this invention shall still be covered by the scope of the patent application. Therefore, the scope of protection for this invention shall be as listed in the scope of the patent application.

[0078] 1: Intelligent Maintenance System 10: Operating equipment 10a: First operating equipment 10b: Second operating equipment 10n: The nth operating device 20: System host 30: Intelligent maintenance and management equipment or platform 31: Dashboard and topology module or interface 32: Resource monitoring module or interface 33: Alarm event monitoring module or interface 34: Log center module or interface 35: Report Center Module or Interface 36: Resource management module or interface 37: Automated maintenance module or interface 38: Work order management module or interface 39: Notification management module or interface 40: Access control module or interface 41: System management module or interface 50: Operating terminal device 311: Two-dimensional dashboard 312: 3D Dashboard 313: Equipment Topology Diagram 314: Search and Page Layout 315: Topology Drawing Settings 321: Status of Information Technology Equipment 322: Software Module Status 331: Trigger Event Settings 332: Threshold setting 333: Log rule settings 334: Alarm Clearance Settings 335: Event List 341: System Log 342: Application Log 343: Network Traffic Log 344: Log Alert Rules 345: Log Upload Backup 351: Report Items 352: Subscribers 353: Subscribe to Groups 361: Device Setup Information 362: Monitoring Settings Information 363: Group Settings Information 364: Device Import Information 371: Script Deployment Information 372: Operation Script Settings 373: Script execution log 381: Work Order List 391: Notification Group Information 401: Account Management 402: Role Management 403: Access Control 404: Abnormal Activity Inquiry 411: Message Settings Information 412: Log Management Settings

Claims

1. An intelligent maintenance and operation system, comprising: Multiple operating equipment; A system host is equipped with an intelligent maintenance and management device, which is connected to a plurality of operating devices. The intelligent maintenance and management device includes a dashboard and topology module, a resource monitoring module, an alarm event monitoring module, a log center module, a report center module, a resource management module, an automated maintenance module, a work order management module, a notification management module, a permission management module, and a system management module. The dashboard and topology module includes a monitoring panel and a device topology. The monitoring panel displays operational information of the plurality of operating devices, and the device topology displays connection traffic of the plurality of operating devices. The resource monitoring module displays the device status of the plurality of operating devices, the alarm event monitoring module includes alarm rules and an event list, the log center module displays recorded information of the plurality of operating devices, and the report center module displays... The system management module includes report information for the multiple operating devices; the resource management module includes device setting information, monitoring setting information, group setting information, and device import information; the automated maintenance module includes script deployment information; the work order management module includes a work order list; the notification management module includes notification group information; the permission management module includes permission setting information; and the system management module includes message setting information and log management settings. An operating terminal device is connected to the intelligent maintenance management device to monitor the multiple operating devices through the dashboard and topology module, the resource monitoring module, the alarm event monitoring module, the log center module, the report center module, the resource management module, the automated maintenance module, the work order management module, the notification management module, the permission management module, and the system management module of the intelligent maintenance management device.

2. The intelligent maintenance and operation system as described in claim 1, wherein, The monitoring panel includes a two-dimensional dashboard and a three-dimensional dashboard. The two-dimensional dashboard includes planar graphic information or text information of the multiple operating devices, and the three-dimensional dashboard includes three-dimensional graphic information of the multiple operating devices.

3. The intelligent maintenance and operation system as described in claim 1, wherein, The dashboard and topology module includes the query settings and layout settings for the monitoring panel, as well as the drawing settings for the device topology.

4. The intelligent maintenance and operation system as described in claim 1, wherein, The operating equipment includes information and communication equipment and software modules. The information and communication equipment includes data centers, cabinets, servers, firewalls, switches, load balancers, storage devices and / or Wi-Fi devices, and the software modules include operating systems, virtual servers, virtual databases and / or blockchains.

5. The intelligent maintenance and operation system as described in claim 1, wherein, The alarm rules include setting trigger events, threshold values, log rules, and alarm exclusion.

6. The intelligent maintenance and operation system as described in claim 1, wherein, The report includes information on report items, subscribers, and subscription groups.

7. The intelligent maintenance and operation system as described in claim 1, wherein, The device settings information includes the addition, deletion, or editing of the multiple operating devices; the monitoring settings information includes the activation or deactivation of the multiple operating devices; the group settings information includes the creation, deletion, or editing of groups for the multiple operating devices; and the device import information includes the device list or device file of the multiple operating devices.

8. The intelligent maintenance and operation system as described in claim 1, wherein, The script deployment information includes the operation script settings and script execution logs.

9. The intelligent maintenance and operation system as described in claim 1, wherein, This permission setting information includes account management, role management, permission management, and change query.

10. The intelligent maintenance and operation system as described in claim 1, wherein, The message settings include the latest message notifications and the message notification period, and the log management settings include log platform management and log backup scheduling.

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