Fieldwork Management System

Abstract

An on-site work management system includes a storage unit and a processing unit electrically connected thereto. The processing unit transmits an on-site work application page to an employee's electronic device. This application page allows the employee to fill in on-site work application information including a front-end contextual feature annotation. When the processing unit determines that the front-end contextual feature annotation meets a predetermined contextual condition, it generates a review suggestion corresponding to that condition. The processing unit transmits an on-site work processing review page, containing the on-site work application information and the review suggestion, to an employee's electronic device. Finally, the processing unit transmits an on-site work supervisor review page, containing the on-site work application information, the review suggestion, and a processing review result, to a supervisor's electronic device.

Claims

1. An off-site operation management system, adapted to communicate with an employee-side electronic device, an operator-side electronic device, and a supervisor-side electronic device, and comprising: a storage unit; and a processing unit electrically connected to the storage unit; the processing unit transmitting an off-site operation application page to the employee-side electronic device, the off-site operation application page allowing the employee to fill in off-site operation application information via the employee-side electronic device, the off-site operation application information including a front-end contextual feature annotation; the processing unit receiving the off-site operation application information from the employee-side electronic device; the processing unit determining whether the front-end contextual feature annotation meets a predetermined contextual condition; when the processing unit determines that the front-end contextual feature annotation meets the predetermined contextual condition, the processing unit generating a review suggestion corresponding to the predetermined contextual condition; the processing unit transmitting an off-site operation operator review page to the operator-side electronic device, the off-site operation operator review page including the off-site operation application information and the review suggestion, and allowing the operator to fill in an operator review result via the operator-side electronic device; The processing unit receives the review result from the handling terminal electronic device; the processing unit transmits an off-site work supervisor review page to the supervisor's terminal electronic device. The off-site work supervisor review page includes the off-site work application information, the review suggestions, and the handling review result, and allows the supervisor to fill in a supervisor review result through the supervisor's terminal electronic device; the processing unit receives the supervisor review result from the supervisor's terminal electronic device.

2. The field operation management system as described in claim 1, wherein, When the supervisor's review result indicates approval, the processing unit determines whether the email status code corresponding to the customer identification information in the off-site work application indicates normal status. When the processing unit determines that the email status code corresponding to the customer identification information in the off-site work application indicates normal status, the processing unit sends an off-site work notification via email based on the email address corresponding to the customer identification information.

3. The field operation management system as described in claim 2, wherein, When the processing unit determines that the status code of the email corresponding to the customer identification information in the off-site work application materials is not normal, the processing unit determines whether the status code of the mobile phone number corresponding to the customer identification information in the off-site work application materials is normal; when the processing unit determines that the status code of the mobile phone number corresponding to the customer identification information in the off-site work application materials is normal, the processing unit sends the off-site work notification in the form of an SMS based on the mobile phone number corresponding to the customer identification information.

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