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Context-Based Feedback System and Method

a feedback system and context-based technology, applied in the field of context-based feedback platform, can solve the problems of exponential decay of the quality of the feedback data, affecting the reading experience of the reader, and affecting the perception/feedback data sphere,

Inactive Publication Date: 2020-07-02
CLX HEALTH LLC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

Enhances the quality and relevance of feedback data by capturing user experiences in real-time, reducing false information and improving data presentation, thereby benefiting both users and sponsors with more accurate and timely insights.

Problems solved by technology

From the simple, such as online surveys, to rating sections found on popular e-commerce websites, such as Amazon.com and eBay, to social networking opinion websites providing consumer experience journal entries / ratings / opinions on a variety of topics including restaurants, entertainment, product review, professional services, etc., the ability to electronically aggregate, manage, and communicate opinion data as well as the pervasive utility and popularity of electronic opinion data channels has resulted in a muddled, noisy, and often confusing opinion / feedback data sphere.
The volume of presently available opinion / feedback data in the data sphere (e.g., websites and mobile apps) generally renders it less meaningful to its reader and, more importantly, its sponsor / requestor.
Empirically, it has been shown that the quality of the feedback data decays exponentially with increasing time from the point of purchase / experience of a product / service.
As such, with current deployments of feedback platforms, the quality of the data is compromised to the detriment of the reader, and, again, more importantly, the feedback data sponsor / requestor.
Another non-optimal and dilutive feature of current feedback systems is the manner in which collected feedback data is presented.
Furthermore, current platforms request users to enter “reviews” of products and / or services which have been shown to contain a higher level of false information and negative feedback.
Additionally, current feedback platforms do not provide effective presentation and navigation of aggregated feedback data for the benefit of feedback data sponsors / requestors.

Method used

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Examples

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first embodiment

[0055]Referring now to FIGS. 6A through 6G, there are illustrated exemplary screen shots of various screens of a smart phone 600, in accordance with an exemplary embodiment of the present invention. FIG. 6A illustrates an access screen 610A which comprises a link 620A for accessing an interface of a feedback data context model 330. The link 620A is personalized for the user of the smart phone 600. When the user selects the link 620A, the smart phone 600 sends a request 315 to the server computing environment 320 to gain access to the interface of the linked-to feedback data context model 330. In this embodiment, the server computing environment 320 has preselected the feedback data context model 330 accessed via the link 620A. After the server computing environment 320 receives the request 315, the server computing environment 320 transmits the interface for the feedback data context model 330 to the client computing environment 315. In the exemplary embodiment of the access screen ...

second embodiment

[0056]FIG. 6B illustrates an access screen 610B which comprises a link 620B for accessing an interface of a feedback data context model 330. The link 620B is personalized for the user of the smart phone 600. When the user selects the link 620B, the smart phone 600 sends a request 315 to the server computing environment 320 to gain access to the interface of the linked-to feedback data context model 330. In this embodiment, the server computing environment 320 has preselected the feedback data context model 330 accessed via the link 620B. After the server computing environment 320 receives the request 315, the server computing environment 320 transmits the interface for the feedback data context model 330 to the client computing environment 315. In the exemplary embodiment of the access screen 610B illustrated in FIG. 6B, the access screen 610B is provided within a Short Message Service (SMS) message, i.e., a text message.

[0057]In the exemplary embodiment illustrated in FIG. 6A noted...

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Abstract

A computer-implemented interactive system, methods, and platform are herein disclosed to allow for the aggregation of context based feedback data according to a selected feedback context model. In an illustrative implementation, the computer-implemented interactive system / platform comprises an exemplary server computer environment, an instruction set comprising one or more instructions to request from the one or more other computing environments feedback data (e.g., such requests being made on a temporal basis according to one or more feedback context models), and a data store. The platform may be used to aggregate feedback data for various feedback sponsors / requestors, by way of example, as a user / customer is experiencing a product / service, in real time. The frequency, timing, and trigger for feedback data requests from users, illustratively, can be tailored by the one or more instructions of the one or more feedback context models that take into account a baseline use / experience of given product / service.

Description

CROSS REFERENCE TO RELATED APPLICATIONS[0001]This application is a division application of U.S. application Ser. No. 15 / 111,599, filed Jul. 14, 2016; which application is a U.S. National Stage Application of International Application Serial No. PCT / US2015 / 011386, filed Jan. 14, 2015; which application claims benefit of priority of U.S. Provisional Application No. 61 / 927,303, filed Jan. 14, 2014. All of the above-identified related applications are incorporated herein by reference.FIELD OF THE INVENTION[0002]The present invention relates to a context-based feedback platform and, more specifically, to a system and method for soliciting context-based feedback from a user of a product or service.BACKGROUND OF THE INVENTION[0003]There exist various systems and platforms that allow users to provide informed opinions regarding products and services. From the simple, such as online surveys, to rating sections found on popular e-commerce websites, such as Amazon.com and eBay, to social netwo...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06Q30/02G06Q50/10G06Q50/22
CPCG06Q30/02G06Q50/10G06Q30/0282G06Q50/22G16H10/60
Inventor RASANSKY, RICHARD A.
Owner CLX HEALTH LLC