Express order processing method, device and equipment and storage medium

Abstract

The present application relates to the field of logistics, and discloses an express order processing method, device and equipment and storage medium, which are used for improving the monitoring rate of shopping platform orders. The express order processing method comprises the following steps: obtaining a target express order; judging whether the order source in the target express order is hidden or changed, if yes, obtaining a target privacy generation rule corresponding to the target express order according to a privacy mark; obtaining a target privacy decoding rule, decoding the order source in the target express order to obtain a real order source, the target privacy decoding rule corresponds to the target privacy generation rule, and the real order source is a third-party shopping platform, a third-party logistics platform or a self-owned logistics platform; judging whether the real order source is a third-party shopping platform, if yes, obtaining a target logistics rule of a target third-party shopping platform; and performing logistics monitoring on a target express corresponding to the target express order according to the target logistics rule.

Description

Technical Field

[0001] This invention relates to the field of logistics, and more particularly to a method, apparatus, equipment, and storage medium for processing express delivery orders. Background Technology

[0002] Online shopping has become a common activity in people's daily lives. Whether online goods can be delivered quickly is one of the indicators people use when choosing a shopping website. In order to improve customer service, some shopping platforms have formulated regulations on the timeliness of goods logistics and worked with logistics companies to optimize and control the timeliness of logistics.

[0003] Currently, to prevent information leaks during online shopping, various logistics companies have launched privacy services. When merchants enable privacy services, making it impossible for logistics companies to determine whether an order was placed by the shopping platform, they will not monitor the logistics process of the goods. As a result, logistics companies' monitoring of orders from shopping platforms is not comprehensive. Summary of the Invention

[0004] The main objective of this invention is to provide a method, apparatus, device, and storage medium for processing express delivery orders, which solves the problem of not being able to monitor express delivery orders from shopping platforms that have enabled privacy services, and improves the monitoring rate of express delivery orders from shopping platforms.

[0005] The first aspect of this invention provides a method for processing express delivery orders, comprising: acquiring a target express delivery order, the target express delivery order including a privacy marker, the privacy marker indicating whether privacy services are enabled or the level of enabled privacy services, the privacy service level corresponding to a privacy generation rule, the privacy generation rule being used to hide or modify at least one of the actual sender information, recipient information, item type, or order source in the express delivery order; determining whether the order source in the target express delivery order is hidden or modified, and if so, acquiring a target privacy generation rule corresponding to the target express delivery order based on the privacy marker; acquiring a target privacy decoding rule, decoding the order source in the target express delivery order to obtain the actual order source, the target privacy decoding rule corresponding to the target privacy generation rule, the actual order source being a third-party shopping platform, a third-party logistics platform, or a self-owned logistics platform; determining whether the actual order source is a third-party shopping platform, and if so, acquiring a target logistics rule for the target third-party shopping platform; and monitoring the logistics of the target express delivery order corresponding to the target express delivery order based on the target logistics rule.

[0006] Optionally, in a first implementation of the first aspect of the present invention, determining whether the order source in the target express order is hidden or changed, and if so, obtaining the target privacy generation rule corresponding to the target express order based on the privacy tag, includes: determining whether there is an order source in the target express order; if not, determining that the order source in the target express order is hidden; if so, obtaining a preset order source database, the order source database including the self-owned logistics platform and third-party shopping platforms and third-party logistics platforms cooperating with the self-owned logistics platform; comparing the order source in the target express order with each platform in the order source database; when the order source in the target express order is different from each platform in the order source database, determining that the order source in the target express order has been changed; when the order source in the target express order is hidden or changed, querying the privacy generation rule based on the privacy tag of the target express order to obtain the target privacy generation rule.

[0007] Optionally, in a second implementation of the first aspect of the present invention, the step of obtaining the target privacy decoding rule, decoding the order source in the target express order to obtain the real order source, wherein the target privacy decoding rule corresponds to the target privacy generation rule, and the real order source is a third-party shopping platform, a third-party logistics platform, or a self-owned logistics platform, includes: obtaining the target privacy decoding rule corresponding to the target privacy generation rule; decoding the hidden or modified information in the target express order according to the target privacy decoding rule to obtain the decoded target express order; and reading the real order source from the decoded target express order.

[0008] Optionally, in a third implementation of the first aspect of the present invention, the step of monitoring the logistics of the target express delivery corresponding to the target express order according to the target logistics rules includes: querying the order placement time of the target express order; calculating the collection period of the target express delivery according to the target logistics rules and the order placement time; continuously monitoring whether the target express delivery is collected within the collection period; if it is not collected, sending a collection reminder message to the courier until the target express delivery corresponding to the target express order is collected; monitoring the transportation process of the target express delivery, updating the express logistics information; when the target express delivery arrives at the delivery point, calculating the latest delivery time according to the target logistics rules, and monitoring whether the target express delivery is signed for from the latest delivery time; if the target express delivery is not signed for, sending a delivery reminder message to the courier at a set frequency until the target express delivery is signed for.

[0009] Optionally, in a fourth implementation of the first aspect of the present invention, the step of calculating the collection period of the target express delivery according to the target logistics rules and the order placement time, continuously monitoring whether the target express delivery has been collected during the collection period, and sending a collection reminder message to the courier if it has not been collected, until the target express delivery corresponding to the target express delivery order is collected, includes: obtaining a prescribed collection time according to the target logistics rules, calculating the collection period of the target express delivery according to the prescribed time and the order placement time of the target express delivery; setting at least one reminder time point in the collection period, detecting whether the target express delivery has been collected at each reminder time point; when the target express delivery has not been collected at the reminder time point, sending a collection reminder message to the courier or collection point, until the target express delivery corresponding to the target express delivery order is collected.

[0010] Optionally, in a fifth implementation of the first aspect of the present invention, the step of sending delivery reminder information to the courier at a set frequency if the target express delivery has not been signed for, until the target express delivery is signed for, includes: if the target express delivery has not been signed for, calculating the delivery delay time, the delivery delay time being the duration from the current time point to the latest delivery time point; determining a target delay level from a delay level sequence based on the delivery delay time, the delay level sequence being a stepped distribution, with each delay level corresponding to a duration interval; obtaining the target reminder frequency corresponding to the target delay level, and sending delivery reminder information to the courier at the target reminder frequency until the target express delivery is signed for, wherein the higher the target delay level, the higher the target reminder frequency.

[0011] Optionally, in a sixth implementation of the first aspect of the present invention, after determining whether the real order source is a third-party shopping platform, the method further includes: if not, identifying the real order source as a third-party logistics platform or a self-owned logistics platform; when the real order source is a third-party logistics platform, obtaining the logistics rules of the third-party logistics platform; when the real order source is a self-owned logistics platform, obtaining the logistics rules of the self-owned logistics platform.

[0012] A second aspect of the present invention provides an express delivery order processing apparatus, comprising: an acquisition module for acquiring a target express delivery order, the target express delivery order including a privacy marker, the privacy marker indicating whether the target express delivery order has enabled privacy services or the enabled privacy service level, the privacy service level corresponding to a privacy generation rule, the privacy generation rule being used to hide or modify at least one of the actual sender information, recipient information, item type, or order source in the express delivery order; a first judgment module for judging whether the order source in the target express delivery order is hidden or modified, and if so, acquiring a target privacy generation rule corresponding to the target express delivery order based on the privacy marker; a decoding module for acquiring a target privacy decoding rule, decoding the order source in the target express delivery order to obtain the actual order source, the target privacy decoding rule corresponding to the target privacy generation rule, the actual order source being a third-party shopping platform, a third-party logistics platform, or a self-owned logistics platform; a second judgment module for judging whether the actual order source is a third-party shopping platform, and if so, acquiring a target logistics rule for the target third-party shopping platform; and a monitoring module for monitoring the logistics of the target express delivery order corresponding to the target express delivery order according to the target logistics rule.

[0013] Optionally, in a first implementation of the second aspect of the present invention, the first determining module is specifically used to: determine whether there is an order source in the target express order; if not, determine that the order source in the target express order is hidden; if it exists, obtain a preset order source database, the order source database including the self-owned logistics platform and third-party shopping platforms and third-party logistics platforms cooperating with the self-owned logistics platform; compare the order source in the target express order with each platform in the order source database; when the order source in the target express order is different from each platform in the order source database, determine that the order source in the target express order has been changed; when the order source in the target express order is hidden or changed, query the privacy generation rule according to the privacy tag of the target express order to obtain the target privacy generation rule.

[0014] Optionally, in a second implementation of the second aspect of the present invention, the decoding module is specifically used for: obtaining a target privacy decoding rule corresponding to the target privacy generation rule; decoding the hidden or modified information in the target express order according to the target privacy decoding rule to obtain the decoded target express order; and reading the real order source from the decoded target express order.

[0015] Optionally, in a third implementation of the second aspect of the present invention, the monitoring module includes: a query unit, used to query the order placement time of the target express order; a calculation unit, used to calculate the collection period of the target express according to the target logistics rules and the order placement time, continuously monitor whether the target express is collected during the collection period, and if it is not collected, send a collection reminder message to the courier until the target express corresponding to the target express order is collected; a monitoring unit, used to monitor the transportation process of the target express, update the express logistics information, and when the target express arrives at the delivery point, calculate the latest delivery time according to the target logistics rules, and monitor whether the target express is signed for from the latest delivery time; and a sending unit, used to send a delivery reminder message to the courier at a set frequency if the target express is not signed for, until the target express is signed for.

[0016] Optionally, in a fourth implementation of the second aspect of the present invention, the calculation unit is specifically used to: obtain a specified time for collecting the express delivery according to the target logistics rules; calculate the collection time period of the target express delivery based on the specified time period and the order time of the target express delivery; set at least one reminder time point in the collection time period; detect whether the target express delivery has been collected at each reminder time point; when the target express delivery has not been collected at the reminder time point, send a collection reminder message to the courier or collection point until the target express delivery corresponding to the target express delivery order is collected.

[0017] Optionally, in a fifth implementation of the second aspect of the present invention, the sending unit is specifically configured to: if the target express delivery has not been signed for, calculate the delivery delay time, wherein the delivery delay time is the duration from the current time point to the latest delivery time point; determine a target delay level from a delay level sequence based on the delivery delay time, wherein the delay level sequence is a stepped distribution, with each delay level corresponding to a duration interval; obtain the target reminder frequency corresponding to the target delay level, and send delivery reminder information to the courier at the target reminder frequency until the target express delivery is signed for, wherein the higher the target delay level, the higher the target reminder frequency.

[0018] Optionally, in a sixth implementation of the second aspect of the present invention, after the second judgment module, an identification and acquisition module is further included. The identification and acquisition module is specifically used to: if not, identify whether the real order source is a third-party logistics platform or a self-owned logistics platform; when the real order source is a third-party logistics platform, acquire the logistics rules of the third-party logistics platform; when the real order source is a self-owned logistics platform, acquire the logistics rules of the self-owned logistics platform.

[0019] A third aspect of the present invention provides an express delivery order processing device, comprising: a memory and at least one processor, wherein the memory stores instructions; the at least one processor invokes the instructions in the memory to cause the express delivery order processing device to perform the express delivery order processing method described above.

[0020] A fourth aspect of the present invention provides a computer-readable storage medium storing instructions that, when executed on a computer, cause the computer to perform the above-described express delivery order processing method.

[0021] The technical solution provided by this invention involves: acquiring a target express delivery order, wherein the target express delivery order includes a privacy marker, the privacy marker indicating whether privacy services are enabled or the level of enabled privacy services, the privacy service level corresponding to a privacy generation rule, and the privacy generation rule used to hide or modify at least one of the actual sender information, recipient information, item type, or order source in the express delivery order; determining whether the order source in the target express delivery order is hidden or modified, and if so, obtaining the target privacy generation rule corresponding to the target express delivery order based on the privacy marker; obtaining a target privacy decoding rule to decode the order source in the target express delivery order to obtain the actual order source, the target privacy decoding rule corresponding to the target privacy generation rule, and the actual order source being a third-party shopping platform, a third-party logistics platform, or a self-owned logistics platform; determining whether the actual order source is a third-party shopping platform, and if so, obtaining the target logistics rule for the target third-party shopping platform; and monitoring the logistics of the target express delivery order corresponding to the target express delivery order based on the target logistics rule. In this embodiment of the invention, orders with privacy services enabled are decoded by privacy tags to obtain the true source of the orders, and orders from shopping platforms are filtered out for monitoring, thereby improving the monitoring rate of express delivery orders from shopping platforms. Attached Figure Description

[0022] Figure 1 This is a schematic diagram of one embodiment of the express delivery order processing method according to the present invention;

[0023] Figure 2 This is a schematic diagram of another embodiment of the express delivery order processing method in this invention;

[0024] Figure 3 This is a schematic diagram of one embodiment of the express delivery order processing device in this invention;

[0025] Figure 4 This is a schematic diagram of another embodiment of the express order processing device in this invention;

[0026] Figure 5This is a schematic diagram of one embodiment of the express order processing equipment in this invention. Detailed Implementation

[0027] This invention provides a method, apparatus, device, and storage medium for processing express delivery orders. By decoding express delivery orders with privacy enabled through privacy tags and corresponding target privacy decoding rules, the true order source information is restored, express delivery orders from shopping platforms are filtered out, and logistics monitoring is performed on the filtered express delivery orders, which can ensure comprehensive monitoring of express delivery orders from shopping platforms.

[0028] The terms “first,” “second,” “third,” “fourth,” etc. (if present) in the specification, claims, and accompanying drawings of this invention are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. It should be understood that such data can be interchanged where appropriate so that the embodiments described herein can be implemented in orders other than those illustrated or described herein. Furthermore, the terms “comprising” or “having,” and any variations thereof, are intended to cover a non-exclusive inclusion; for example, a process, method, system, product, or apparatus that comprises a series of steps or units is not necessarily limited to those steps or units explicitly listed, but may include other steps or units not explicitly listed or inherent to such processes, methods, products, or apparatus.

[0029] For ease of understanding, the specific process of the embodiments of the present invention is described below. It should be understood that the executing entity of the present invention can be a courier order processing device, a terminal, or a server; no specific limitation is made here. The embodiments of the present invention are illustrated using a server as the executing entity.

[0030] Please see Figure 1 One embodiment of the express order processing method in this invention includes:

[0031] 101. Obtain the target express order. The target express order includes a privacy flag. The privacy flag is used to indicate whether the target express order has enabled privacy services or the level of enabled privacy services. The privacy service level corresponds to the privacy generation rule. The privacy generation rule is used to hide or change at least one of the real sender information, recipient information, item type or order source in the express order.

[0032] The server obtains the target express delivery order issued by the platform. The target express delivery order includes sender information, recipient information, item type, order source, and privacy flags. When the target express delivery order does not enable privacy services, the privacy flag content is empty. When the target express delivery order enables privacy services, the privacy flag content is a positive integer. The larger the value, the higher the privacy level. Each privacy level corresponds to a privacy generation rule. The ordering platform hides or changes the information in the target express delivery order according to the corresponding privacy generation rule.

[0033] For example, when the privacy flag is "1", the privacy generation rule is: hide item types;

[0034] When the privacy flag is set to "2", the privacy generation rule is: hide the order source;

[0035] When the privacy flag is "3", the privacy generation rule is: Change order source;

[0036] When the privacy flag is set to "4", the privacy generation rule is: hide the item type and order source;

[0037] When the privacy flag is "5", the privacy generation rules are: hide item type, change order source;

[0038] When the privacy flag is "6", the privacy generation rule is: change recipient information;

[0039] When the privacy flag is "7", the privacy generation rule is: change sender and recipient information;

[0040] When the privacy flag is "8", the privacy generation rules are: hide the item type and change the recipient information;

[0041] When the privacy flag is "9", the privacy generation rules are: hide the item type, change the recipient information and sender information;

[0042] When the privacy flag is set to "10", the privacy generation rule is: change the order source, recipient information, and sender information;

[0043] When the privacy flag is "11", the privacy generation rules are: hide the order source, change recipient information and sender information;

[0044] When the privacy flag is set to "12", the privacy generation rules are: hide the order source and item type, and change the recipient and sender information.

[0045] 102. Determine whether the order source in the target express order has been hidden or changed. If so, obtain the target privacy generation rule corresponding to the target express order based on the privacy tag.

[0046] The server queries the order origin information for the target express order. If no order origin information is found, it determines that the order origin is hidden. If order origin information is found, it checks whether the order origin is a valid third-party express platform. If yes, it proceeds to step 105; otherwise, it determines that the order origin has been changed. When the order origin of the target express order is hidden or changed, the server obtains the target privacy generation rule corresponding to the target express order based on the privacy tag.

[0047] For example, if the server cannot find the order source information for express order A, it determines that the order source of express order A is hidden. If the server finds that the order source of express order B is the "Beigua" platform, which is not a valid third-party express platform, it determines that the order source of express order B has been altered. The server reads the privacy tag "2" of express order A and the privacy tag "10" of express order B, and obtains the privacy generation rule A and privacy generation rule B corresponding to privacy tag "2" and privacy tag "10" respectively.

[0048] 103. Obtain the target privacy decoding rules, decode the order source in the target express order to obtain the real order source. The target privacy decoding rules correspond to the target privacy generation rules. The real order source is a third-party shopping platform, a third-party logistics platform, or a self-owned logistics platform.

[0049] The server searches for and obtains the target privacy decoding rule based on the target privacy generation rule. The target privacy decoding rule and the target privacy generation rule are the reverse processes of each other. The target privacy generation rule encrypts the real order source, and the target privacy decoding rule restores the encrypted information in the target express order to obtain the real order source.

[0050] For example, the server obtains privacy decoding rule B based on privacy generation rule B of express order B in step 102, and uses privacy decoding rule B to decode the order source "Beigua" platform displayed in express order B to obtain the real order source "Nangua" platform.

[0051] 104. Determine whether the actual order source is a third-party shopping platform. If so, obtain the target logistics rules of the target third-party shopping platform.

[0052] The server determines whether the genuine order originates from a third-party shopping platform, a third-party logistics platform, or its own logistics platform. When the genuine order originates from a third-party shopping platform, it retrieves the target logistics rules corresponding to that platform. These target logistics rules are negotiated between the target third-party shopping platform and its own logistics company, and they cover activities related to fast delivery metrics, such as courier pickup time, transportation time, and delivery time.

[0053] For example, in step 103, the actual order source of express order B is the "Pumpkin" platform. The "Pumpkin" platform is a third-party shopping platform, and the server obtains the logistics rules of the "Pumpkin" platform.

[0054] 105. Monitor the logistics of the target express delivery corresponding to the target express order according to the target logistics rules.

[0055] The server monitors the transportation process of the corresponding express delivery for the target express order in three stages: courier pickup, logistics transportation, and courier delivery, based on the target logistics rules.

[0056] In this embodiment of the invention, information is restored for express delivery services that have enabled privacy functions to obtain the true order source information. Then, express delivery orders from third-party shopping platforms are filtered and the logistics of the filtered orders are tracked to avoid missing orders that need to be monitored for logistics and to improve the monitoring rate of express delivery orders from shopping platforms.

[0057] Please see Figure 2 Another embodiment of the express order processing method in this invention includes:

[0058] 201. Obtain the target express order. The target express order includes a privacy flag. The privacy flag is used to indicate whether the target express order has enabled privacy services or the level of enabled privacy services. The privacy service level corresponds to the privacy generation rule. The privacy generation rule is used to hide or change at least one of the real sender information, recipient information, item type or order source in the express order.

[0059] The server obtains the target express delivery order issued by the platform. The target express delivery order includes sender information, recipient information, item type, order source, and privacy flags. When the target express delivery order does not enable privacy services, the privacy flag content is empty. When the target express delivery order enables privacy services, the privacy flag content is a positive integer. The larger the value, the higher the privacy level. Each privacy level corresponds to a privacy generation rule. The ordering platform hides or changes the information in the target express delivery order according to the corresponding privacy generation rule.

[0060] For example, when the privacy flag is "1", the privacy generation rule is: hide item types;

[0061] When the privacy flag is set to "2", the privacy generation rule is: hide the order source;

[0062] When the privacy flag is "3", the privacy generation rule is: Change order source;

[0063] When the privacy flag is set to "4", the privacy generation rule is: hide the item type and order source;

[0064] When the privacy flag is "5", the privacy generation rules are: hide item type, change order source;

[0065] When the privacy flag is "6", the privacy generation rule is: change recipient information;

[0066] When the privacy flag is "7", the privacy generation rule is: change sender and recipient information;

[0067] When the privacy flag is "8", the privacy generation rules are: hide the item type and change the recipient information;

[0068] When the privacy flag is "9", the privacy generation rules are: hide the item type, change the recipient information and sender information;

[0069] When the privacy flag is set to "10", the privacy generation rule is: change the order source, recipient information, and sender information;

[0070] When the privacy flag is "11", the privacy generation rules are: hide the order source, change recipient information and sender information;

[0071] When the privacy flag is set to "12", the privacy generation rules are: hide the order source and item type, and change the recipient and sender information.

[0072] 202. Determine if the target express order contains an order source. If not, then the order source in the target express order is hidden.

[0073] The server queries the source information of the target express order. If the source information is not found, it is determined that the source of the order is hidden.

[0074] For example, if the server cannot find information about the order source in express order C, it is determined that the order source of express order C is hidden.

[0075] 203. If it exists, obtain the preset order source database, which includes the self-owned logistics platform and third-party shopping platforms and third-party logistics platforms that cooperate with the self-owned logistics platform;

[0076] When order source information is available, the server retrieves a preset order source database, which records its own logistics platform, third-party logistics platforms, and third-party shopping platforms that have negotiated logistics rules with its own logistics company.

[0077] 204. Compare the order source in the target express order with each platform in the order source database. If the order source in the target express order is different from each platform in the order source database, it is determined that the order source in the target express order has been changed.

[0078] For example, the order source in express delivery order D is platform D. The order source database includes self-owned logistics platform E, third-party shopping platform F, third-party shopping platform G, third-party shopping platform H, and third-party logistics platform K. After comparison, platform D is different from each platform in the order source database. Therefore, it is determined that the order source of express delivery order D has been changed.

[0079] 205. When the order source in the target express order is hidden or changed, query the privacy generation rules based on the privacy tag of the target express order to obtain the target privacy generation rules;

[0080] For example, the server reads the privacy tag "2" of the express order C whose order source is hidden in step 202, reads the privacy tag "10" of the express order D whose order source is changed in step 204, and obtains the privacy generation rule C and privacy generation rule D corresponding to privacy tag "2" and privacy tag "10" respectively.

[0081] 206. Obtain the target privacy decoding rules, decode the order source in the target express order to obtain the real order source. The target privacy decoding rules correspond to the target privacy generation rules. The real order source is a third-party shopping platform, a third-party logistics platform, or a self-owned logistics platform.

[0082] The server obtains the target privacy decoding rule corresponding to the target privacy generation rule. The target privacy decoding rule and the target privacy generation rule are the reverse process of each other. The target privacy generation rule hides or changes the real order source, and the target privacy decoding rule decodes the hidden or changed information in the target express order to obtain the decoded target express order. The real order source is read from the decoded target express order.

[0083] For example, the server obtains the privacy decoding rule D based on the privacy generation rule D of the express order D in step 205, and uses the privacy decoding rule D to decode the order source displayed in the express order D to obtain the real order source of the express order D.

[0084] 207. Determine whether the actual order source is a third-party shopping platform. If so, obtain the target logistics rules of the target third-party shopping platform.

[0085] The server determines whether the real order originates from a third-party shopping platform, a third-party logistics platform, or its own logistics platform. When the real order originates from a third-party shopping platform, it obtains the target logistics rules of the target third-party shopping platform corresponding to the real order origin. The target logistics rules are the rules negotiated between the target third-party shopping platform and its own logistics company. The rules cover activities related to the fast delivery of goods, such as the courier's pickup time, logistics transportation time, and courier's delivery time.

[0086] When the actual order originates from a third-party logistics platform, obtain the logistics rules of the third-party logistics platform; when the actual order originates from a self-owned logistics platform, obtain the logistics rules of the self-owned logistics platform. If there is a logistics monitoring requirement for express deliveries from either a third-party logistics platform or a self-owned logistics platform, obtain the corresponding logistics rules according to the requirement and perform logistics monitoring. The logistics monitoring method is described in step 208.

[0087] 208. Monitor the logistics of the target express delivery corresponding to the target express order according to the target logistics rules.

[0088] The server queries the order placement time of the target courier order, obtains the stipulated collection time according to the target logistics rules, and calculates the collection period based on the stipulated time and the order placement time of the target courier. At least one reminder time point is set within the collection period. Two reminder time point setting methods are provided: Method 1: Divide the collection period into a set number of segments, and set the adjacent time points of each segment and the end time of the collection period as reminder time points; Method 2: Divide the collection period into a set number of segments according to a set ratio, and set the adjacent time points of each segment and the end time of the collection period as reminder time points. At each reminder time point, the server checks whether the target courier has been collected. If the target courier has not been collected by the reminder time point, a collection reminder message is sent to the courier or collection point until the target courier order is collected.

[0089] The server monitors the transportation process of the target package, updates the package logistics information, and when the time spent in the transportation process exceeds the time specified in the target logistics rules, the server adds an expedited processing flag to the target package and sends warning notifications to the current transit station, subsequent transit stations and delivery points of the target package, reminding the stations to expedite the processing of the target package.

[0090] When the target package arrives at the delivery point, the latest delivery time is calculated according to the target logistics rules. Starting from the latest delivery time, the system monitors whether the target package has been signed for. If the target package has not been signed for, the delivery delay time is calculated. The delivery delay time is the duration from the current time to the latest delivery time. Based on the delivery delay time, the target delay level is determined from the delay level sequence. The delay level sequence is tiered, with each delay level corresponding to a time interval. The target reminder frequency corresponding to the target delay level is obtained, and delivery reminder information is sent to the courier at the target reminder frequency until the target package is signed for. The higher the target delay level, the higher the target reminder frequency.

[0091] For example, if the target express order was placed at 6:00 AM on July 8, 2020, and the target logistics rules stipulate a 24-hour waiting period for receiving the express delivery, the server sets three reminder times between 6:00 AM on July 8, 2020 and 6:00 AM on July 9, 2020, according to Method 1: 2:00 PM on July 8, 2020, 10:00 PM on July 8, 2020, and 6:00 AM on July 9, 2020. At 2:00 PM on July 8, 2020, the server checks whether the target express delivery has been received. If it finds that the target express delivery has not been received, the server sends a reminder message to the courier or the receiving point to collect the express delivery. Then, at 10:00 PM on July 8, 2020, the server checks whether the target express delivery has been received again. At this time, the target express delivery has been received, and the server will no longer check whether the target express delivery has been received. The server monitors the target package's transportation process and updates information. When the transportation time exceeds the time obtained from the target logistics rules based on the target package's order routing information, the server adds an expedited processing flag to the target package and sends warning notifications to the current transit station, subsequent transit stations, and delivery points, reminding them to expedite the process. When the target package arrives at the delivery point, the arrival time is recorded as 12:00 on July 10, 2020. The delivery time stipulated in the target logistics rules is 24 hours. The server starts monitoring whether the target package has been signed for from 12:00 on July 11, 2020. When the monitoring time is within 3 hours of 12:00 on July 11, 2020, it corresponds to delay level 1, sending a delivery reminder message to the courier once every 30 minutes; when the monitoring time is within 3 hours of 12:00 on July 11, 2020, it corresponds to delay level 1, sending a delivery reminder message to the courier at a frequency of 1 message per 30 minutes; when the monitoring time is within 3 hours of 12:00 on July 11, 2020, it corresponds to delay level 1. If the delay is within 5 hours, it corresponds to delay level 2, and a delivery reminder message will be sent to the courier once every 20 minutes; if the monitoring time is within 5-6 hours from 12:00 on July 11, 2020, it corresponds to delay level 3, and a delivery reminder message will be sent to the courier once every 10 minutes; if the monitoring time is more than 6 hours from 12:00 on July 11, 2020, it corresponds to delay level 4, and a delivery reminder message will be sent to the courier once every 5 minutes until the target package is signed for.

[0092] In this embodiment of the invention, privacy tags and corresponding target privacy decoding rules are used to decode express delivery orders that have enabled privacy services, restore the true order source information, match the true order source from the platform in the order source database, filter express delivery orders from shopping platforms, and monitor the logistics of the filtered express delivery orders. This can avoid missing orders from shopping platforms, improve the monitoring rate of express delivery orders from shopping platforms, and monitor orders from shopping platforms according to the logistics rules of shopping platforms, promptly reminding logistics companies or couriers of unprocessed nodes, thus ensuring timely delivery of express delivery.

[0093] The above describes the express order processing method in the embodiments of the present invention. The following describes the express order processing apparatus in the embodiments of the present invention. Please refer to [link / reference]. Figure 3 One embodiment of the express order processing device in this invention includes:

[0094] The acquisition module 301 is used to acquire the target express order. The target express order includes a privacy flag. The privacy flag is used to indicate whether the target express order has enabled privacy services or the level of enabled privacy services. The privacy service level corresponds to the privacy generation rule. The privacy generation rule is used to hide or change at least one of the real sender information, recipient information, item type or order source in the express order.

[0095] The first judgment module 302 is used to determine whether the order source in the target express order has been hidden or changed. If so, the target privacy generation rule corresponding to the target express order is obtained according to the privacy tag.

[0096] Decoding module 303 is used to obtain target privacy decoding rules, decode the order source in the target express order, and obtain the real order source. The target privacy decoding rules correspond to the target privacy generation rules. The real order source is a third-party shopping platform, a third-party logistics platform, or a self-owned logistics platform.

[0097] The second judgment module 304 is used to determine whether the real order source is a third-party shopping platform. If so, the target logistics rules of the target third-party shopping platform are obtained.

[0098] The monitoring module 305 is used to monitor the logistics of the target express delivery corresponding to the target express order according to the target logistics rules.

[0099] In this embodiment of the invention, information is restored for express delivery services that have enabled privacy functions to obtain the true order source information. Then, express delivery orders from third-party shopping platforms are filtered and the filtered orders are tracked for logistics to avoid missing orders that need to be monitored for logistics and to improve the monitoring rate of orders from shopping platforms.

[0100] Please see Figure 4 Another embodiment of the express order processing device in this invention includes:

[0101] The acquisition module 301 is used to acquire the target express order. The target express order includes a privacy flag. The privacy flag is used to indicate whether the target express order has enabled privacy services or the level of enabled privacy services. The privacy service level corresponds to the privacy generation rule. The privacy generation rule is used to hide or change at least one of the real sender information, recipient information, item type or order source in the express order.

[0102] The first judgment module 302 is used to determine whether the order source in the target express order has been hidden or changed. If so, the target privacy generation rule corresponding to the target express order is obtained according to the privacy tag.

[0103] Decoding module 303 is used to obtain target privacy decoding rules, decode the order source in the target express order, and obtain the real order source. The target privacy decoding rules correspond to the target privacy generation rules. The real order source is a third-party shopping platform, a third-party logistics platform, or a self-owned logistics platform.

[0104] The second judgment module 304 is used to determine whether the real order source is a third-party shopping platform. If so, the target logistics rules of the target third-party shopping platform are obtained.

[0105] The monitoring module 305 is used to monitor the logistics of the target express delivery corresponding to the target express order according to the target logistics rules.

[0106] Optionally, the first judgment module 302 is specifically used for:

[0107] The system determines whether an order source exists in the target express order. If not, the order source is hidden. If it exists, a pre-defined order source database is retrieved, which includes the system's own logistics platform and third-party shopping and logistics platforms that cooperate with it. The order source in the target express order is compared with each platform in the order source database. If the order source in the target express order is different from each platform in the database, the order source in the target express order is changed. When the order source in the target express order is hidden or changed, the system queries the privacy generation rules based on the privacy flag of the target express order to obtain the target privacy generation rules.

[0108] Optionally, the decoding module 303 is specifically used for:

[0109] Obtain the target privacy decoding rule corresponding to the target privacy generation rule; decode the hidden or modified information in the target express order according to the target privacy decoding rule to obtain the decoded target express order; read the real order source from the decoded target express order.

[0110] Optionally, the monitoring module 305 includes:

[0111] Query unit 3051 is used to query the order placement time of the target express order;

[0112] The calculation unit 3052 is used to calculate the collection period of the target express delivery according to the target logistics rules and the order placement time. During the collection period, it continuously monitors whether the target express delivery has been collected. If it has not been collected, it sends a collection reminder message to the courier until the target express delivery corresponding to the target express delivery order is collected.

[0113] The monitoring unit 3053 is used to monitor the transportation process of the target express delivery, update the express logistics information, and when the target express delivery arrives at the delivery point, calculate the latest delivery time according to the target logistics rules, and monitor whether the target express delivery has been signed for from the latest delivery time.

[0114] The sending unit 3054 is used to send delivery reminder messages to the courier at a set frequency if the target package has not been signed for, until the target package is signed for.

[0115] Optionally, the computing unit 3052 is specifically used for:

[0116] The specified time for collecting the express delivery is determined according to the target logistics rules. The collection period for the target express delivery is calculated based on the specified time and the order time of the target express delivery. At least one reminder time point is set within the collection period, and the target express delivery is checked at each reminder time point to see if it has been collected. If the target express delivery has not been collected at the reminder time point, a collection reminder message is sent to the courier or collection point until the target express delivery corresponding to the order is collected.

[0117] Optionally, the transmitting unit 3054 is specifically used for:

[0118] If the target package has not been signed for, the delivery delay time is calculated, which is the time elapsed between the current time and the latest delivery time. Based on the delivery delay time, the target delay level is determined from the delay level sequence, which is a stepped distribution, with each delay level corresponding to a time interval. The target reminder frequency corresponding to the target delay level is obtained, and delivery reminder information is sent to the courier at the target reminder frequency until the target package is signed for. The higher the target delay level, the higher the target reminder frequency.

[0119] Optionally, the express order processing device also includes an identification and acquisition module 306, which is specifically used for:

[0120] If not, identify whether the actual order source is a third-party logistics platform or a self-owned logistics platform; when the actual order source is a third-party logistics platform, obtain the logistics rules of the third-party logistics platform; when the actual order source is a self-owned logistics platform, obtain the logistics rules of the self-owned logistics platform.

[0121] In this embodiment of the invention, privacy tags and corresponding target privacy decoding rules are used to decode express delivery orders that have enabled privacy services, restore the true order source information, match the true order source from the platform in the order source database, filter express delivery orders from shopping platforms, and monitor the logistics of the filtered express delivery orders. This can avoid missing orders from shopping platforms, improve the monitoring rate of express delivery orders from shopping platforms, and monitor orders from shopping platforms according to the logistics rules of shopping platforms, promptly reminding logistics companies or couriers of unprocessed nodes, thus ensuring timely delivery of express delivery.

[0122] above Figure 3 and Figure 4 The express order processing device in this embodiment of the invention will be described in detail from the perspective of modular functional entities. The express order processing equipment in this embodiment of the invention will be described in detail from the perspective of hardware processing.

[0123] Figure 5 This is a schematic diagram of the structure of a courier order processing device 500 provided in an embodiment of the present invention. The courier order processing device 500 can vary significantly due to different configurations or performance. It may include one or more central processing units (CPUs) 510 (e.g., one or more processors) and a memory 520, and one or more storage media 530 (e.g., one or more mass storage devices) for storing application programs 533 or data 532. The memory 520 and storage media 530 can be temporary or persistent storage. The program stored in the storage media 530 may include one or more modules (not shown in the diagram), each module including a series of instruction operations on the courier order processing device 500. Furthermore, the processor 510 may be configured to communicate with the storage media 530 and execute the series of instruction operations in the storage media 530 on the courier order processing device 500.

[0124] The express order processing device 500 may also include one or more power supplies 540, one or more wired or wireless network interfaces 550, one or more input / output interfaces 560, and / or one or more operating systems 531, such as Windows Server, Mac OS X, Unix, Linux, FreeBSD, etc. Those skilled in the art will understand that... Figure 5 The illustrated structure of the express order processing equipment does not constitute a limitation on the express order processing equipment. It may include more or fewer components than illustrated, or combine certain components, or have different component arrangements.

[0125] The present invention also provides a courier order processing device, wherein the computer device includes a memory and a processor, the memory storing computer-readable instructions, and when the computer-readable instructions are executed by the processor, the processor performs the steps of the courier order processing method in the above embodiments.

[0126] The present invention also provides a computer-readable storage medium, which can be a non-volatile computer-readable storage medium or a volatile computer-readable storage medium, wherein the computer-readable storage medium stores instructions that, when the instructions are executed on a computer, cause the computer to perform the steps of the express delivery order processing method.

[0127] Those skilled in the art will clearly understand that, for the sake of convenience and brevity, the specific working processes of the systems, devices, and units described above can be referred to the corresponding processes in the foregoing method embodiments, and will not be repeated here.

[0128] If the integrated unit is implemented as a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, in essence, or the part that contributes to the prior art, or all or part of the technical solution, can be embodied in the form of a software product. This computer software product is stored in a storage medium and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute all or part of the steps of the methods described in the various embodiments of the present invention. The aforementioned storage medium includes various media capable of storing program code, such as USB flash drives, portable hard drives, read-only memory (ROM), random access memory (RAM), magnetic disks, or optical disks.

[0129] The above-described embodiments are only used to illustrate the technical solutions of the present invention, and are not intended to limit it. Although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that modifications can still be made to the technical solutions described in the foregoing embodiments, or equivalent substitutions can be made to some of the technical features. Such modifications or substitutions do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A method for processing express delivery orders, characterized in that, The express delivery order processing method includes: Obtain a target express delivery order, the target express delivery order includes a privacy marker, the privacy marker is used to indicate whether the target express delivery order has enabled privacy services or the enabled privacy service level, the privacy service level corresponds to a privacy generation rule, the privacy generation rule is used to hide or change at least one of the real sender information, recipient information, item type or order source in the express delivery order; Determine whether the order source in the target express order has been hidden or changed. If so, obtain the target privacy generation rule corresponding to the target express order based on the privacy tag. Obtain the target privacy decoding rule, decode the order source in the target express order to obtain the real order source. The target privacy decoding rule corresponds to the target privacy generation rule. The real order source is a third-party shopping platform, a third-party logistics platform, or a self-owned logistics platform. The target privacy generation rule encrypts the real order source, and the target privacy decoding rule restores the encrypted information in the target express order to obtain the real order source. Determine whether the actual order source is a third-party shopping platform. If so, obtain the target logistics rules of the target third-party shopping platform. The logistics of the target express delivery corresponding to the target express order is monitored according to the target logistics rules.

2. The express order processing method according to claim 1, characterized in that, The step of determining whether the order source in the target express order has been hidden or changed, and if so, obtaining the target privacy generation rule corresponding to the target express order based on the privacy tag, includes: Determine whether there is an order source in the target express order; if not, determine that the order source in the target express order is hidden. If it exists, then obtain the preset order source database, which includes the proprietary logistics platform and third-party shopping platforms and third-party logistics platforms that cooperate with the proprietary logistics platform; The order source in the target express order is compared with each platform in the order source database. When the order source in the target express order is different from each platform in the order source database, it is determined that the order source in the target express order has been changed. When the order source in the target express order is hidden or changed, the privacy generation rule is queried based on the privacy tag of the target express order to obtain the target privacy generation rule.

3. The express order processing method according to claim 1, characterized in that, The target privacy decoding rule decodes the order source in the target express order to obtain the true order source. The target privacy decoding rule corresponds to the target privacy generation rule. The true order source is a third-party shopping platform, a third-party logistics platform, or a self-owned logistics platform, including: Obtain the target privacy decoding rule corresponding to the target privacy generation rule; The hidden or altered information in the target express order is decoded according to the target privacy decoding rules to obtain the decoded target express order; Read the actual order source from the decoded target express order.

4. The express delivery order processing method according to any one of claims 1-3, characterized in that, The step of monitoring the logistics of the target express delivery corresponding to the target express order according to the target logistics rules includes: Query the order placement time of the target express order; The collection period for the target express delivery is calculated based on the target logistics rules and the order placement time. During the collection period, the collection time is continuously monitored to see if the target express delivery is collected. If it is not collected, a collection reminder message is sent to the courier until the target express delivery corresponding to the target express delivery order is collected. Monitor the transportation process of the target express delivery, update the express logistics information, and when the target express delivery arrives at the delivery point, calculate the latest delivery time according to the target logistics rules, and monitor whether the target express delivery has been signed for from the latest delivery time. If the target package is not signed for, delivery reminder messages will be sent to the courier at a set frequency until the target package is signed for.

5. The express order processing method according to claim 4, characterized in that, The process of calculating the collection period for the target express delivery based on the target logistics rules and the order placement time, continuously monitoring whether the target express delivery has been collected within the collection period, and sending a collection reminder message to the courier if it has not been collected, continues until the target express delivery corresponding to the target express delivery order is collected, including: The specified time for receiving the express delivery is obtained according to the target logistics rules. The collection time period of the target express delivery is calculated based on the specified time period and the order time of the target express delivery. At least one reminder time point is set during the collection period, and at each reminder time point, it is detected whether the target express delivery has been collected. If the target package is not collected by the reminder time, a collection reminder message is sent to the courier or collection point until the target package corresponding to the target package order is collected.

6. The express order processing method according to claim 4, characterized in that, If the target package is not signed for, a delivery reminder message will be sent to the courier at a set frequency until the target package is signed for, including: If the target package is not signed for, the delivery delay time is calculated, which is the time elapsed between the current time and the latest delivery time. The target delay level is determined from the delay level sequence based on the dispatch delay time. The delay level sequence is distributed in a stepped manner, with each delay level corresponding to a time interval. Obtain the target reminder frequency corresponding to the target delay level, and send delivery reminder information to the courier at the target reminder frequency until the target package is signed for. The higher the target delay level, the higher the target reminder frequency.

7. The express order processing method according to claim 1, characterized in that, After determining whether the actual order source is a third-party shopping platform, the process also includes: If not, then identify the actual source of the order as a third-party logistics platform or a self-owned logistics platform; When the actual source of the order is a third-party logistics platform, obtain the logistics rules of the third-party logistics platform; When the actual source of the order is the company's own logistics platform, obtain the logistics rules of the company's own logistics platform.

8. A courier order processing device, characterized in that, The express order processing device includes: The acquisition module is used to acquire a target express delivery order, which includes a privacy marker. The privacy marker is used to indicate whether the target express delivery order has enabled privacy services or the level of enabled privacy services. The privacy service level corresponds to a privacy generation rule. The privacy generation rule is used to hide or change at least one of the real sender information, recipient information, item type, or order source in the express delivery order. The first judgment module is used to determine whether the order source in the target express order has been hidden or changed. If so, the target privacy generation rule corresponding to the target express order is obtained according to the privacy tag. The decoding module is used to obtain the target privacy decoding rule, decode the order source in the target express order to obtain the real order source. The target privacy decoding rule corresponds to the target privacy generation rule. The real order source is a third-party shopping platform, a third-party logistics platform, or a self-owned logistics platform. The target privacy generation rule encrypts the real order source, and the target privacy decoding rule restores the encrypted information in the target express order to obtain the real order source. The second judgment module is used to determine whether the real order source is a third-party shopping platform. If so, the target logistics rules of the target third-party shopping platform are obtained. The monitoring module is used to monitor the logistics of the target express delivery corresponding to the target express order according to the target logistics rules.

9. A type of express delivery order processing equipment, characterized in that, The express order processing device includes: a memory and at least one processor, wherein the memory stores instructions; The at least one processor invokes the instructions in the memory to cause the express order processing device to execute the express order processing method as described in any one of claims 1-7.

10. A computer-readable storage medium storing instructions thereon, characterized in that, When the instruction is executed by the processor, it implements the express order processing method as described in any one of claims 1-7.

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