Method for generating at least one installation operation for at least one ongoing installation process at an installation site

Abstract

The invention relates to a method for generating at least one installation action for at least one ongoing installation process of an installation site (104). The method comprises: obtaining (202) from a site control unit (102) arranged at the installation site (104) site information of the at least one ongoing installation process of the installation site (104), obtaining (204) from one or more external databases (106a-106n) site information collected from one or more previous installation processes of one or more other installation sites, defining (206) at least one installation action for the at least one ongoing installation process based on the site information of the at least one ongoing installation process and the site information collected from the one or more previous installation processes, and generating (208) at least one signal to the site control unit (102), the signal containing instructions to perform the at least one installation action for the at least one ongoing installation process. The invention also relates to a computing unit (108), an installation support system (100) and a computer program at least partly performing the method.

Description

Technical Field

[0001] This invention generally relates to the field of installation and operation technology. In particular, this invention relates to the installation and operation of personnel conveying systems or access control systems. Background Technology

[0002] Typically, during and / or after the installation of personnel transport systems (such as elevator or escalator systems) or access control systems (such as automatic door or gate systems), one or more problems may be detected that may require one or more installation operations. The detected problems may be minor and not affect system operation, or they may be major issues. Typically, a large number of problems are detected in the first year after system installation, leading to a higher first-year exit rate.

[0003] Therefore, it is necessary to develop further solutions to prevent and identify potential problems during the installation of personnel transport systems or access control systems. Summary of the Invention

[0004] To provide a basic understanding of certain aspects of various embodiments of the invention, a simplified summary is given below. This summary is not a broad overview of the invention. It is neither intended to identify key or focal elements of the invention nor to define its scope. The following summary presents only some concepts of the invention in a simplified form as a prelude to a more detailed description of exemplary embodiments of the invention.

[0005] The object of this invention is to provide a method, computing unit, installation support system, and computer program for generating at least one installation operation for at least one ongoing installation process at an installation site. Another object of this invention is that the method, computing unit, installation support system, and computer program for generating at least one installation operation for at least one ongoing installation process at an installation site can improve the identification of problems that may arise during the installation of personnel transport systems or access control systems.

[0006] The objectives of this invention are achieved through the methods, computing units, installation support systems, and computer programs defined in the respective independent claims.

[0007] According to a first aspect, a method is provided for generating at least one installation operation for at least one ongoing installation process at an installation site, wherein the method includes: obtaining site information of at least one ongoing installation process at the installation site from a site control unit located at the installation site; obtaining site information collected from one or more previous installation processes at one or more other installation sites from one or more external databases; defining at least one installation operation for at least one ongoing installation process based on the site information of at least one ongoing installation process and the site information collected from one or more previous installation processes; and generating at least one signal to the site control unit containing an instruction to perform at least one installation operation for at least one ongoing installation process.

[0008] The installation site can be located within a personnel transport system or access control system.

[0009] The definition step may include: detecting at least one problem in the site information of at least one ongoing installation process, and defining at least one installation operation by applying a machine learning module, wherein the machine learning module may receive at least one problem in the site information of at least one ongoing installation process as its input data, and generate at least one installation operation as the output data of the machine learning module by applying one or more machine learning techniques, wherein site information collected from one or more previous installation processes at one or more other installation sites may be used as training data to train the machine learning module.

[0010] Alternatively, the definition steps may include: detecting at least one problem in field information of at least one ongoing installation process, detecting at least one corresponding problem in field information collected from one or more corresponding previous installation processes, in response to the detection of at least one problem in the field information collected from one or more corresponding previous installation processes, detecting at least one installation operation performed in one or more corresponding previous installation processes, and taking the detected at least one installation operation performed in one or more corresponding previous installation processes as at least one installation operation defined for at least one ongoing installation process.

[0011] At least one installation operation may include: updating field configuration, updating one or more software versions, updating one or more operating parameters, activating one or more features, and / or performing troubleshooting.

[0012] The method may further include generating a remote support request to a remote monitoring center based on field information obtained from at least one ongoing installation process and / or at least one defined installation operation.

[0013] In addition, the method may also include providing site information of at least one ongoing installation process and / or defining at least one installation operation to one or more databases for one or more upcoming installation processes at one or more other installation sites.

[0014] Field information for at least one ongoing installation process can be obtained by the field control unit from feedback reports from one or more installed field devices, one or more uninstalled field devices, one or more external devices or systems, and / or one or more tools.

[0015] On-site information may include configuration information, software information, installation status information, statistical information, installation personnel information, and / or logistics information for the corresponding installation process.

[0016] Field information collected from one or more previous installation processes may further include: information on identified problems, corrective installation actions, and / or preventative installation actions.

[0017] According to a second aspect, a computing unit is provided for generating at least one installation operation for at least one ongoing installation process at an installation site, wherein the computing unit includes a processing unit configured to cause the computing unit to perform at least the following operations: obtaining site information of at least one ongoing installation process at the installation site from a site control unit located at the installation site; obtaining site information collected from one or more previous installation processes at one or more other installation sites from one or more external databases; defining at least one installation operation for at least one ongoing installation process based on the site information of at least one ongoing installation process and the site information collected from one or more previous installation processes; and generating at least one signal to the site control unit containing an instruction to perform at least one installation operation for at least one ongoing installation process.

[0018] The installation site can be located within a personnel transport system or access control system.

[0019] Defining at least one installation operation for at least one ongoing installation process may include: detecting at least one problem in the site information of at least one ongoing installation process, and defining at least one installation operation by applying a machine learning module, wherein the machine learning module may receive at least one problem in the detected site information of at least one ongoing installation process as its input data, and generate at least one installation operation as output data of the machine learning module by applying one or more machine learning techniques, wherein site information collected from one or more previous installation processes at one or more other installation sites may be used as training data to train the machine learning module.

[0020] Alternatively, defining at least one installation operation for at least one ongoing installation process may include: detecting at least one problem in field information of at least one ongoing installation process, detecting at least one corresponding problem in field information collected from one or more corresponding previous installation processes, in response to the detection of at least one problem in field information collected from one or more corresponding previous installation processes, detecting at least one installation operation performed in one or more corresponding previous installation processes, and using the detected at least one installation operation performed in one or more corresponding previous installation processes as at least one installation operation defined for at least one ongoing installation process.

[0021] At least one installation operation may include: updating field configuration, updating one or more software versions, updating one or more operating parameters, activating one or more features, and / or performing troubleshooting.

[0022] The computing unit can be further configured to generate a remote support request to the remote monitoring center based on the obtained field information of at least one ongoing installation process and / or at least one defined installation operation.

[0023] Alternatively or additionally, the computing unit may be configured to provide site information of at least one ongoing installation process and / or define at least one installation operation to one or more databases for one or more upcoming installation processes at one or more other installation sites.

[0024] On-site information may include configuration information, software information, installation status information, statistical information, installation personnel information, and / or logistics information for the corresponding installation process.

[0025] Field information collected from one or more previous installation processes may further include: information on identified problems, corrective installation actions, and / or preventative installation actions.

[0026] According to a third aspect, an installation support system is provided for generating at least one installation operation for at least one ongoing installation process at an installation site, wherein the installation support system includes: a field control unit located at the installation site, one or more external databases storing at least field information collected from one or more previous installation processes at one or more other installation sites, and a computing unit as described above.

[0027] According to a fourth aspect, a computer program is provided, wherein the computer program includes instructions that, when executed by a processing unit of a computing unit, cause the computing unit to perform the method described above.

[0028] When with the accompanying attachment Figure 1As you read this, the various illustrative and non-limiting embodiments of the invention relating to its structure and operation, as well as the additional objects and advantages, will be best understood from the following description of specific examples and non-limiting embodiments.

[0029] The verbs “comprising” and “including” are used in this document as a limiting disclosure and do not exclude or require the presence of any unlisted features. Unless otherwise expressly stated, the features described in the dependent claims are freely combinable. Furthermore, it should be understood that the use of “a” or “an” in this document, i.e., the singular form, does not exclude the plural form. Attached Figure Description

[0030] Embodiments of the present invention are illustrated by way of example rather than limitation in the accompanying drawings.

[0031] Figure 1 An example of an installation support system according to the present invention is illustrated.

[0032] Figure 2 An example of the method according to the present invention is illustrated in the diagram.

[0033] Figure 3 Another example of the installation support system according to the present invention is illustrated.

[0034] Figure 4 An example of a component of the computing unit according to the present invention is illustrated. Detailed Implementation

[0035] Figure 1An example of an installation support system 100 according to the present invention for generating at least one installation operation for at least one ongoing installation process at an installation site is illustrated. The installation support system 100 includes a site control unit 102, one or more external databases 106a-106n, and a computing unit 108. The site control unit 102 is located at the installation site 104. The installation site 104 may be located in a personnel transport system, wherein the ongoing installation process may be an installation process of the personnel transport system or at least a portion thereof. The personnel transport system may be, for example, an elevator system, an escalator system, or a moving walkway system. Alternatively, the installation site 104 may be located in an access control system, wherein the ongoing installation process may be an installation process of the access control system or at least a portion thereof. The access control system may be an automatic door system or a gate system. The gate system may include one or more gate devices, such as security gates. The automatic door system may include one or more automatic doors, such as elevator doors or building doors. The access control system is configured to allow only authorized users to pass. Access control can be based on the use of key cards; tags; identification codes such as personal identification numbers (PINs) and ID numbers; and / or biometric technologies such as fingerprints, facial recognition, iris recognition, retinal scanning, and voice recognition.

[0036] The computing unit 108 is communicatively connected to the field control unit 102, one or more external databases 106a-106n, and any other entity of the installation support system 100. Communication between the computing unit 108 and other entities of the installation support system 100 can be based on one or more known communication technologies (wired or wireless). The computing unit 108 can be implemented as a standalone computing entity or as a distributed computing environment among multiple standalone computing entities, such as multiple servers providing distributed computing resources.

[0037] Next, refer to Figure 2 An example of the method according to the present invention is described. Figure 2 The invention is illustrated as a flowchart.

[0038] In step 202, the computing unit 108 obtains site information on at least one ongoing installation process at the installation site 104 from the site control unit 102. The site control unit 102 may obtain site information on at least one ongoing installation process from feedback reports of one or more installed site devices 302a-302c, one or more uninstalled site devices 304, one or more external devices or systems 306a, 306b, and / or one or more tools 308. The site control unit 102 provides the obtained site information to the computing unit 108. Site devices 302-302a, 304 may include any device directly connected to a personnel transport system or access control system. For example, site devices 302a-302a, 304 may include, but are not limited to, Destination Operation Panels (DOPs), Destination Guides (DGs), Elevator Guides (EGs), access control system card reader units, media screen display units, indoor positioning systems, and / or any other devices installed at the installation site 104. Each site device 302a-302a may require installation, i.e., be at least somehow designated as part of the site plan. This means that technicians can input site-specific information into field devices 302a-302a, such as manually via a device user interface (UI), displaying a configuration QR code to the camera unit of field devices 302a-302a via an external storage device (e.g., an SD card or similar device), and / or via wireless technologies such as NFC. As described above, the field control unit 102 can obtain site information from one or more installed field devices 302a-302c. Alternatively, the field control unit 102 can also perform a site inventory to obtain site information from field devices 302 that are not yet in use. The field control unit 102 may be aware of the presence of multiple field devices 302-302a, 304, but the location and even function of each connected field device 302-302a, 304 may not be fully known at present. External devices or systems, such as external sensor devices 306a, 306b, may include third-party devices or systems installed on the site 104 that connect to the system, i.e., a personnel transport system or access control system, using, for example, an application programming interface (API) or other integrated interface. For example, installation site 104 may include one or more external devices or systems 306a, 306b, such as video surveillance systems and / or building management systems (BMS), which can provide site information to site control unit 102 via an integration interface. One or more tools 308 may include, for example, one or more installation tools 308 used in at least one ongoing installation process at installation site 104.

[0039] In step 204, the computing unit 108 obtains field information collected from one or more previous installation processes at one or more other installation sites from one or more external databases 106a-106n. The field information collected from one or more previous installation processes at one or more other installation sites may be stored in one or more external databases 106a-106n.

[0040] The obtained site information on at least one ongoing installation process at installation site 104 and / or site information collected from one or more previous installation processes at one or more other installation sites may include configuration information, software information, installation status information, statistical information, installer information, and / or logistics information for the respective installation processes. Site information collected from one or more previous installation processes may further include: identified problem information, corrective installation actions, and / or preventative installation actions for the respective installation processes.

[0041] In step 206, the calculation unit 108 defines at least one installation operation for at least one ongoing installation process at installation site 104 based on field information from at least one ongoing installation process at installation site 104 and field information collected from one or more previous installation processes. Utilizing information available from one or more previous installation processes, problems arising during the installation process at installation site 104 can be prevented and / or identified. Furthermore, it simplifies and / or speeds up the definition of at least one installation operation suitable for at least one ongoing installation process at installation site 104. The at least one installation operation can be a preventative installation operation or a corrective installation operation. Alternatively, it can improve and speed up the identification of problems arising during the installation process at installation site 104. One or more problems may be minor and not hinder system use, but they may also be major problems that hinder system use. One or more problems may include (but are not limited to) malfunctions, defects, faults, outdated software versions, and / or outdated operating parameters. Furthermore, handover quality may be improved, and the first-year exit rate may be reduced, which in turn helps maintain installation schedule, quality, and cost targets.

[0042] The definition of at least one installation operation in step 206 may include detecting at least one problem in the site information of at least one ongoing installation process, and defining at least one installation operation by applying machine learning module 450 (i.e., machine learning model). Machine learning module 450 may receive at least one problem detected in the site information of at least one ongoing installation process at installation site 104 as its input data, and generate at least one installation operation as its output data by applying one or more machine learning techniques. For example, one or more known machine learning techniques may be applied: decision trees, support vector machines, neural networks, or any suitable data-driven method. Computation unit 108 is able to infer typical output data (i.e., the hypothesized at least one installation operation) of the machine learning model from the input data (i.e., at least one problem detected in the site information of at least one ongoing installation process) using machine learning module 450. In other words, machine learning module 450 processes the input data, i.e., at least one problem detected in the site information of at least one ongoing installation process, and provides the output data, i.e., at least one installation operation. Site information collected from one or more previous installation processes at one or more other installation sites may be used as training data to train machine learning module 450. When the machine learning module 450 is properly trained, the accuracy of the generated installation operation may be improved. To improve the training of the machine learning module 450, it is best to use general training data. The accuracy of the generated installation operation may also depend on the initial training data used to train the machine learning module 450. This enables the provision of a continuous learning method for generating at least one installation operation for at least one ongoing installation process at installation site 104.

[0043] Alternatively, the definition of at least one installation operation in step 206 may include detecting at least one problem in site information of at least one ongoing installation process at installation site 104, detecting at least one corresponding problem in site information collected from one or more corresponding previous installation processes, detecting at least one installation operation performed in one or more corresponding previous installation processes in response to the detected at least one problem in the site information collected from one or more corresponding previous installation processes, and defining the detected at least one installation operation performed in one or more corresponding previous installation processes as at least one installation operation defined for at least one ongoing installation process at installation site 104. This enables a straightforward and simple method for generating at least one installation operation for at least one ongoing installation process at installation site 104.

[0044] In step 208, in response to defining at least one installation operation, the calculation unit 108 generates at least one signal to the field control unit 104 containing instructions to perform at least one installation operation for at least one ongoing installation process. This allows for easy and rapid correction of detected problems during installation at the installation site 104 with only at least one installation operation. The at least one installation operation may include updating the field configuration, updating one or more software versions of one or more installed field devices 302a-302c, updating one or more operating parameters, activating one or more functions, and / or performing troubleshooting. The at least one installation operation may be a preventative or corrective installation operation. One or more features may be customized according to the specific needs of the installation site 104 or the customer. According to a non-limiting example, one or more features may include fire, intrusion, or evacuation modes, where personnel transport systems or access control systems can be used in specific situations. In such modes, the behavior of personnel transport systems or access control systems may differ from normal operating modes. According to another non-limiting example, one or more features may include a cleaning mode. According to another non-limiting example, one or more features may include, for example, a VIP operating mode.

[0045] The method may further include the computing unit 108 generating a remote support request to a centralized remote monitoring center 310 based on obtained site information of at least one ongoing installation process at installation site 104 and / or at least one installation operation defined for at least one ongoing installation process at installation site 104. This allows the centralized remote monitoring center 310 to perform at least one defined installation operation and / or at least one further installation operation to correct detected problems occurring during the installation process at installation site 104. In response to receiving a remote support request, the centralized remote monitoring center 310 may remotely perform at least one defined installation operation and / or at least one further installation and / or support operation. Alternatively or additionally, in response to receiving a remote support request, the centralized remote monitoring center 310 may provide guidance and / or instructions to site personnel (e.g., site engineers) at installation site 104. Furthermore, the centralized remote monitoring center 310 may automatically or manually request more detailed information from installation site 104 and / or search from one or more external databases 106a-106n for similar problems from one or more corresponding previous installation processes at one or more other installation sites.

[0046] Optionally or additionally, the method may further include the computing unit 108 providing one or more databases 106a-106n with field information of at least one ongoing installation process at installation site 104 and / or at least one installation operation defined for at least one ongoing installation process at installation site 104, for use in one or more upcoming installation processes at one or more other installation sites. This allows the field information collected from at least one ongoing installation process at installation site 104 and / or the at least one installation operation defined for at least one ongoing installation process at installation site 104 to be used in one or more upcoming installation processes at one or more other installation sites.

[0047] Optionally or additionally, the method may further include having the calculation unit 108 obtain process information of at least one ongoing installation process at installation site 104 from one or more external databases 106a-106n and / or process information collected from one or more corresponding previous installation processes, and having the calculation unit 108 use the obtained process information to define at least one installation operation for at least one ongoing installation process in step 206. The process information may include, for example, but not limited to, Building Information Modeling (BIM) information; Bill of Materials (BOM) information, i.e., information about the types of materials delivered to the site; drawings; photographs; test reports; and / or manuals. This may further improve the prevention and / or identification of problems arising during the installation process at installation site 104. Alternatively or additionally, this may further improve the suitability for defining at least one installation operation for at least one ongoing installation process at installation site 104.

[0048] The invention has been defined above with reference to the method according to the invention. The invention will now be described with reference to the operation of the physical installation support system 100 according to the invention.

[0049] The computing unit 108 is configured to acquire field information of at least one ongoing installation process at the installation site 104 from the field control unit 102. The field control unit 102 may acquire field information of at least one ongoing installation process at the installation site 104 from feedback reports of one or more installed field devices 302a-302c, one or more uninstalled field devices 304, one or more external devices or systems 306a, 306b, and / or one or more tools 308. The field control unit 102 is configured to provide the acquired field information to the computing unit 108. The field control unit 102 may be communicatively coupled to one or more installed field devices 302a-302c, one or more uninstalled field devices 304, one or more external devices or systems 306a, 306b, one or more tools 308, and any other entity at the installation site 104. Communication between the field control unit 102 and other entities at the installation site 104 may be based on one or more known communication technologies, wired or wireless. Figure 3 An example of an installation support system 100 is illustrated, wherein the installation site 104 includes three installed field devices 302a-302n; a site 304, existing at the installation site 104 but not yet installed; two external devices or systems 306a, 306b; and a tool 308 providing feedback reports. However, the invention is not limited thereto, and the installation site 104 may include any other number of entities. Furthermore, the installation site 104 does not necessarily need to include… Figure 3 All entities shown in the example. The number of different entities at installation site 104 may vary during at least one installation process at installation site 104, whether alternative or additional.

[0050] The computing unit 108 is further configured to retrieve field information collected from one or more previous installation processes at one or more other installation sites from one or more external databases 106a-106n. The field information collected from one or more previous installation processes at one or more other installation sites may be stored in one or more external databases 106a-106n.

[0051] The obtained site information on at least one ongoing installation process at installation site 104 and / or site information collected from one or more previous installation processes at one or more other installation sites may include configuration information, software information, installation status information, statistical information, installer information, and / or logistics information for the respective installation processes. Site information collected from one or more previous installation processes may further include: identified problem information, corrective installation actions, and / or preventative installation actions for the respective installation processes.

[0052] The computing unit 108 is further configured to define at least one installation operation for at least one ongoing installation process at installation site 104 based on site information from at least one ongoing installation process at installation site 104 and site information collected from one or more previous installation processes. Utilizing information available from one or more previous installation processes, problems arising during the installation process at installation site 104 can be prevented and / or identified. Furthermore, it simplifies and / or accelerates the definition of at least one installation operation suitable for at least one ongoing installation process at installation site 104. The at least one installation operation can be a preventative or corrective installation operation. Additionally, the identification of problems arising during the installation process at installation site 104 can be improved and accelerated. One or more problems may be minor and not hinder system use, but they may also be major problems that impede system use. One or more problems may include (but are not limited to) malfunctions, defects, faults, outdated software versions, and / or outdated operating parameters. Furthermore, handover quality may be improved, and the first-year exit rate may be reduced, which in turn helps maintain installation schedule, quality, and cost targets.

[0053] The definition of at least one installation operation may include at least one problem detected by computing unit 108 in site information of at least one ongoing installation process, and at least one installation operation defined by computing unit 108 by applying machine learning module 450 (i.e., machine learning model). Machine learning module 450 may be configured to receive at least one problem detected in site information of at least one ongoing installation process at installation site 104 as its input data, and generate at least one installation operation as output data of machine learning module 450 by applying one or more machine learning techniques. For example, one or more known machine learning techniques may be applied: decision tree, support vector machine, neural network, or any suitable data-driven method. Computing unit 108 is able to infer typical output data (i.e., the hypothesized at least one installation operation) of the machine learning model from the input data (i.e., at least one problem detected in site information of at least one ongoing installation process) using machine learning module 450. In other words, machine learning module 450 is configured to process the input data, i.e., at least one problem detected in site information of at least one ongoing installation process, and provide output data, i.e., at least one installation operation. Site information collected from one or more previous installation processes at one or more other installation sites may be used as training data to train machine learning module 450. The accuracy of at least one installation operation generated may be improved when the machine learning module 450 is properly trained. To improve the training of the machine learning module 450, it is best to use general training data. The accuracy of the generated installation operation may also depend on the initial training data used to train the machine learning module 450. This enables the provision of a continuous learning method for generating at least one installation operation for at least one ongoing installation process at installation site 104.

[0054] Alternatively, the definition of at least one installation operation may include the following operations performed by the calculation unit 108. The calculation unit 108 may be configured to detect at least one problem in the field information of at least one ongoing installation process at installation site 104. The calculation unit 108 may also be further configured to detect at least one corresponding problem in the field information collected from one or more corresponding previous installation processes, and in response to the detected at least one problem in the field information collected from one or more corresponding previous installation processes, detect at least one installation operation performed in one or more corresponding previous installation processes. The calculation unit 108 may also be further configured to use the detected at least one installation operation performed in one or more corresponding previous installation processes as at least one installation operation defined for at least one ongoing installation process at installation site 104. This enables a direct and simple method for generating at least one installation operation for at least one ongoing installation process at installation site 104.

[0055] The computing unit 108 is configured to generate at least one signal containing instructions to the field control unit 104 in response to defining at least one installation operation, which executes at least one installation operation for at least one ongoing installation process. This allows for easy and rapid correction of detected problems during installation at the installation site 104 using at least one installation operation. The at least one installation operation may include updating the field configuration, updating one or more software versions of one or more installed field devices 302a-302c, updating one or more operating parameters, activating one or more functions, and / or performing troubleshooting. The at least one installation operation may be a preventative or corrective installation operation. One or more features may be customized according to the specific needs of the installation site or the customer.

[0056] The computing unit 108 can also be configured to generate a remote support request to the centralized remote monitoring center 310 based on the obtained site information of at least one ongoing installation process at the installation site 104 and / or at least one installation operation defined for at least one ongoing installation process at the installation site 104. This allows the centralized remote monitoring center to execute at least one defined installation operation and / or at least one further installation operation to correct detected problems occurring during the installation process at the installation site 104. Figure 3 In this example, the invention illustrates a remote monitoring center 310 as an optional entity of the installation support system 100. In response to receiving a remote support request, the centralized remote monitoring center 310 can be configured to remotely perform at least one defined installation operation and / or at least one further installation and / or support operation. Alternatively or additionally, in response to receiving a remote support request, the centralized remote monitoring center 310 can be configured to provide guidance and / or instructions to field personnel (e.g., field engineers) at the installation site 104. Alternatively or additionally, the centralized remote monitoring center 310 can also be configured to automatically or manually request more detailed information from the installation site 104, and / or search for similar problems from one or more corresponding previous installation processes at one or more other installation sites from one or more external databases 106a-106n.

[0057] Alternatively or additionally, the computing unit 108 may be further configured to provide to one or more databases 106a-106n on-site information of at least one ongoing installation process at installation site 104 and / or at least one installation operation defined for at least one ongoing installation process at installation site 104, for use in one or more upcoming installation processes now included in one or more other installation sites. This allows the on-site information collected from at least one ongoing installation process at installation site 104 and / or the at least one installation operation defined for at least one ongoing installation process at installation site 104 to be used in one or more upcoming installation processes at one or more other installation sites.

[0058] Alternatively or additionally, the calculation unit 108 may also be configured to obtain process information of at least one ongoing installation process at the installation site 104 from one or more external databases 106a-106n and / or process information collected from one or more corresponding previous installation processes, and use the obtained process information to define at least one installation operation for at least one ongoing installation process at the installation site 104. The process information may include, for example, but not limited to, Building Information Modeling (BIM) information; Bill of Materials (BOM) information, i.e., information about the types of materials delivered to the site; drawings; photographs; test reports; and / or manuals. This can further improve the prevention and / or identification of problems arising during the installation process at the installation site. Alternatively or additionally, this can further improve the definition of at least one installation operation for at least one ongoing installation process at the installation site 104.

[0059] As described above, one or more external databases 106a-106n can be configured to store information. The information stored in the one or more external databases 106a-106n may include, for example, but not limited to, site information collected from one or more previous installation processes at one or more other installation sites outside of the installation site 104 where the installation process is currently underway; site information obtained from at least one ongoing installation process at installation site 104; at least one installation operation defined for at least one ongoing installation process at installation site 104; process information for at least one ongoing installation process at installation site 104; process information collected from one or more corresponding previous installation processes at one or more other installation sites outside of the installation site 104 where the installation process is currently underway; and / or any other information. Here, "external entity" refers to an entity separate from the installation site 104 and the computing unit 108. Figure 1 and Figure 3In the example, the installation support system 100 includes three external databases 106a-106n. However, the invention is not limited to this, and the installation support system 100 may include any other number of external databases 106a-106n. Each external database 106a-106n may be configured to store information from at least one installation process from one or more installation sites. Additionally, each external database 106a-106n may be configured to store at least one type of information. In other words, information stored may be distributed among one or more external databases 106a-106n based on the installation sites from which stored information is collected or obtained and / or according to the type of stored information.

[0060] Figure 4 Example of components of a computing unit 108 according to the present invention is illustrated. The computing unit 108 may include a processing unit 410 containing at least one processor, a storage unit 420 containing at least one memory, a communication unit 430 containing one or more communication devices, and a possible user interface (UI) unit 440. The storage unit 420 may store a portion of computer program code 425, a machine learning module, i.e., a machine learning model 450, and any other data. The processing unit 410 enables the computing unit 108 to implement the method steps by executing at least a portion of the computer program code 425 stored in the storage unit 420. For clarity, a processor here refers to any unit suitable for processing information and controlling the operation of the computing unit 108, as well as other tasks. This operation can also be implemented using a microcontroller solution with embedded software. Similarly, the memory is not limited to a particular type of memory; any type of memory suitable for storing the information fragments can be applied in the context of this invention. The communication unit 430 may be based on at least one known communication technology (wired or wireless) to exchange information fragments as described above. Communication unit 430 provides an interface for communicating with any external unit (such as field control unit 102, one or more external databases 106a-106n, remote monitoring center 310, and / or any external system). Communication unit 430 may include one or more communication devices, such as radio transceivers, antennas, etc. User interface 440 may include I / O devices, such as buttons, keyboards, touchscreens, microphones, speakers, displays, etc., for receiving input and output information. Computer program 425 may be stored on a non-legally defined tangible computer-readable medium, such as a USB flash drive or CD-ROM. Some non-limiting examples of computing unit 108 may be a server, cloud server, personal computer, laptop computer, computing circuitry, or a network of computing devices.

[0061] The specific examples provided in the foregoing description should not be construed as limiting the applicability and / or interpretation of the appended claims. Unless otherwise expressly stated, the lists and sets of examples provided in the foregoing description are not exhaustive.

Claims

1. A method for generating at least one installation operation for at least one ongoing installation process at an installation site (104) of a personnel transport system or access control system, the method comprising: The field control unit (102) located at the installation site (104) acquires field information on at least one ongoing installation process at the installation site (104). Retrieve field information collected from one or more previous installation processes at one or more other installation sites from one or more external databases (106a-106n). Based on field information from at least one ongoing installation process and field information collected from one or more previous installation processes, define at least one installation operation for at least one ongoing installation process, and Generate at least one signal to the field control unit (102) containing instructions to perform at least one installation operation for at least one ongoing installation process. The definition steps include: Detect at least one problem in the field information of at least one ongoing installation process, and At least one installation operation is defined by applying the machine learning module (450). in, The machine learning module (450) receives at least one problem from the field information of at least one ongoing installation process as its input data, and generates at least one installation operation as the output data of the machine learning module (450) by applying one or more machine learning techniques. Among them, field information collected from one or more previous installation processes at one or more other installation sites is used as training data to train the machine learning module (450).

2. The method of claim 1, wherein at least one installation operation comprises: updating field configuration, updating one or more software versions, updating one or more operating parameters, activating one or more functions, and / or performing troubleshooting.

3. The method of claim 1, further comprising generating a remote support request to a remote monitoring center (310) based on field information of at least one ongoing installation process and / or at least one defined installation operation.

4. The method according to any one of the preceding claims further includes providing site information of at least one ongoing installation process and / or defining at least one installation operation to one or more databases (106a-106n) for one or more upcoming installation processes at one or more other installation sites.

5. The method according to any one of claims 1 to 3, wherein field information of at least one ongoing installation process is obtained by the field control unit (102) from feedback reports of one or more installed field devices (302a-302c), one or more uninstalled field devices (304), one or more external devices or systems (306a, 306b) and / or one or more tools (308).

6. The method according to any one of claims 1 to 3, wherein the field information includes configuration information, software information, installation status information, statistical information, installation personnel information, and / or logistics information for the corresponding installation process.

7. The method of claim 6, wherein the field information collected from one or more prior installation processes further includes: identified problem information, corrective installation actions, and / or preventive installation actions.

8. A computing unit (108) for generating at least one installation operation for at least one ongoing installation process at an installation site (104) of a personnel transport system or access control system, wherein the computing unit (108) includes a processing unit (410) configured to cause the computing unit (108) to perform at least: Obtain on-site information of at least one ongoing installation process at the installation site from the on-site control unit (102) located at the installation site (104). Retrieve field information collected from one or more previous installation processes at one or more other installation sites from one or more external databases (106a-106n). Based on field information from at least one ongoing installation process and field information collected from one or more previous installation processes, define at least one installation operation for at least one ongoing installation process, and Generate at least one signal to the field control unit (102) containing instructions to perform at least one installation operation for at least one ongoing installation process. The definition of at least one installation operation for at least one ongoing installation process includes: Detect at least one problem in the field information of at least one ongoing installation process, and At least one installation operation is defined by applying the machine learning module (450). in, The machine learning module (450) is configured to receive at least one problem from the field information of at least one ongoing installation process as its input data, and to generate at least one installation operation as the output data of the machine learning module (450) by applying one or more machine learning techniques. Among them, field information collected from one or more previous installation processes at one or more other installation sites is used as training data to train the machine learning module (450).

9. The computing unit of claim 8, wherein at least one installation operation includes: updating field configuration, updating one or more software versions, updating one or more operating parameters, activating one or more functions, and / or performing troubleshooting.

10. The computing unit according to any one of claims 8 to 9 is further configured to generate a remote support request to a remote monitoring center (310) based on field information of at least one ongoing installation process and / or at least one defined installation operation.

11. The computing unit according to any one of claims 8 to 9, further configured to provide site information of at least one ongoing installation process and / or at least one defined installation operation to one or more databases (106a-106n) for one or more upcoming installation processes at one or more other installation sites.

12. The computing unit according to any one of claims 8 to 9, wherein the field information includes configuration information, software information, installation status information, statistical information, installation personnel information, and / or logistics information for the corresponding installation process.

13. The computing unit of claim 12, wherein the field information collected from one or more prior installation processes further includes: identified problem information, corrective installation operations, and / or preventive installation operations.

14. An installation support system (100) for generating at least one installation operation for at least one ongoing installation process at an installation site (104), the installation support system (100) comprising: The field control unit (102) is installed at the installation site (104). One or more external databases (106a-106n) store at least field information collected from one or more previous installation processes at one or more other installation sites, and The computing unit (108) according to any one of claims 8 to 13.

15. A computer program (425) comprising instructions which, when executed by a processing unit (410) of a computing unit (108), cause the computing unit (108) according to any one of claims 8 to 13 to perform the method according to any one of claims 1 to 7.

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