A shift management system based on a service knowledge base

Abstract

The application provides a kind of on-duty management system based on service knowledge base, on-duty management platform technical field, first, the current state information collected by communication integrated network management system and the key point information extracted by man-machine output module are utilized;Second, the mechanical analysis result set is matched from service knowledge base using mechanical analysis result generation module, and the intelligent analysis result set is matched from service knowledge base using intelligent analysis result generation module;Further, based on intelligent knowledge information block in mechanical analysis result set and intelligent analysis result set, current on-duty log is generated;The application makes full use of the professional knowledge provided in the service knowledge base, based on the information extracted by communication integrated network management system and man-machine output module, searches in the service knowledge base to obtain the intelligent knowledge information block with higher matching degree, so as to obtain relevant professional guidance, to obtain more comprehensive professional guidance, and improve the professionalism of on-duty personnel operation.

Description

Technical Field

[0001] This invention relates to the field of duty management platform technology, and in particular to a duty management system based on a business knowledge base. Background Technology

[0002] Traditional duty platforms emphasize functions such as information disclosure and indicator display. The data comes from traditional database structured query and statistical SQL statements. Most of these statistical statements are in the hands of code developers, and once deployed, they are fixed, resulting in long-term consistency of results.

[0003] Traditional duty platforms emphasize proactive human control, and the correctness and effectiveness of operation are subject to the user's personal experience and sense of responsibility, which is undoubtedly a great challenge for inexperienced new duty officers.

[0004] When faced with emergencies, on-duty personnel often lack effective professional guidance, resulting in a low level of professionalism in their response. Summary of the Invention

[0005] This invention provides a duty management system based on a business knowledge base, which addresses the problem in the prior art where duty personnel often lack effective guidance in emergency situations, leading to higher operational risks.

[0006] This invention provides a duty management system based on a business knowledge base, comprising: an information acquisition module, a human-machine input module, a mechanical analysis result generation module, an intelligent analysis result generation module, and a duty log generation module. The information acquisition module is used to collect the current status information of faulty equipment through a comprehensive communication network management system; the current status information includes at least the equipment object information of the faulty equipment and corresponding alarm information. The human-machine input module is used to receive input information from a target user and perform natural language parsing on the input information to extract key point information. The mechanical analysis result generation module is used to perform a fuzzy search on pre-stored intelligent knowledge information blocks in the business knowledge base based on the current status information and determine the faulty equipment. The system comprises: a set of mechanical analysis results; an intelligent analysis result generation module, used to perform fuzzy search on the intelligent knowledge information blocks based on the key point information, and determine the set of intelligent analysis results for the faulty equipment; a duty log generation module, used to perform deduplication processing on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate target analysis results; and generating the current duty log according to the content of the target analysis results and a preset duty log module. The intelligent knowledge information blocks are stored in the business knowledge base and are created based on the original information collected by the integrated communication network management system. The original information includes at least the following: alarm information, equipment object information, duty log, fault record information, and the processing scheme corresponding to the alarm information.

[0007] The duty management system based on a business knowledge base provided by the present invention further includes: an intelligent knowledge information block forming module; the intelligent knowledge information block forming module is used to extract, transform and load historical raw information to form the intelligent knowledge information block; and to store the intelligent knowledge information block in the business knowledge base.

[0008] The duty management system based on a business knowledge base provided by the present invention further includes: a business knowledge base update module; the business knowledge base update module includes: a first update unit and a second update unit; the first update unit is used to process the real-time original information using the intelligent knowledge information block forming module to generate a new intelligent knowledge information block when there is no corresponding intelligent knowledge information block for the real-time original information in the business knowledge base; the second update unit is further used to increase the priority of the intelligent knowledge information block corresponding to the real-time original information being retrieved when there is a corresponding intelligent knowledge information block for the real-time original information in the business knowledge base.

[0009] According to a duty management system based on a business knowledge base provided by the present invention, the system further includes: a fuzzy search module; the fuzzy search module is used to retrieve at least one intelligent knowledge information block from the business knowledge base based on key search information and according to a preset priority rule; the key search information is the current status information or the key point information.

[0010] According to a duty management system based on a business knowledge base provided by the present invention, the priority of the intelligent knowledge information block being retrieved is positively correlated with the number of times the intelligent knowledge information module is retrieved.

[0011] According to a duty management system based on a business knowledge base provided by the present invention, the duty log generation module includes: a deduplication unit, a fault handling solution recommendation unit, a duty log recommendation unit, and a duty log generation unit;

[0012] The deduplication processing unit is used to deduplicatize the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate target analysis results including intelligent instruction information blocks.

[0013] The fault handling solution recommendation unit is used to extract a set of handling solutions corresponding to the current state information from the target analysis results based on the similarity between the current state information of the faulty device and the state information in the target analysis results.

[0014] The duty log recommendation unit feeds back the set of processing solutions to the target user through a visual interface, so that the target user can determine the target processing solution that matches the on-site situation from the set of processing solutions;

[0015] The duty log generation unit is used to generate the current duty log according to the target processing scheme and a preset duty log template.

[0016] According to a duty management system based on a business knowledge base provided by the present invention, when the input information is voice information, the human-machine input module includes: a voice input unit and a voice parsing unit;

[0017] The voice input unit is used to receive voice information input by a target user; the voice information is a voice description of the scene.

[0018] The speech parsing unit is used to decompose the speech information into words using the word segmentation dictionary in the business knowledge base and extract key information.

[0019] According to the duty management system based on a business knowledge base provided by the present invention, the integrated communication network management system is also used to display and store the mechanical analysis result set, the intelligent analysis result set, and the current duty log.

[0020] According to a duty management system based on a business knowledge base provided by the present invention, the human-computer input module further includes: a word segmentation dictionary update unit; the word segmentation dictionary update unit is used to periodically update the word segmentation dictionary based on the natural language habits of the target user.

[0021] According to a duty management system based on a business knowledge base provided by the present invention, it further includes: a duty log modification module; the duty log modification module is used to modify the current duty log generated by the duty log generation module, and store the modified current duty log in the communication integrated network management system.

[0022] This invention provides a duty management system based on a business knowledge base. First, it utilizes current status information collected by a comprehensive communication network management system and key point information extracted by a human-machine interface (HMI) output module. Second, it uses a mechanical analysis result generation module to match a set of mechanical analysis results from the business knowledge base, and an intelligent analysis result generation module to match a set of intelligent analysis results from the business knowledge base. Further, based on the intelligent knowledge information blocks in the mechanical and intelligent analysis result sets, a current duty log is generated. This invention fully utilizes the professional knowledge provided in the business knowledge base. Based on information jointly extracted by the comprehensive communication network management system and the HMI output module, it searches the business knowledge base to obtain intelligent knowledge information blocks with high matching degrees, thereby obtaining relevant professional guidance and achieving more comprehensive and professional guidance, improving the professionalism of duty personnel. Attached Figure Description

[0023] To more clearly illustrate the technical solutions in this invention or the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below. Obviously, the drawings described below are some embodiments of this invention. For those skilled in the art, other drawings can be obtained from these drawings without creative effort.

[0024] Figure 1 This is a schematic diagram of the duty management system for the business knowledge base provided by the present invention;

[0025] Figure 2 This is a schematic diagram of the duty log generation module provided by the present invention;

[0026] Figure 3 This is a schematic diagram of the human-machine input module provided by the present invention;

[0027] Figure 4 This is a flowchart illustrating the duty management method provided by the present invention;

[0028] Figure 5This is a schematic diagram of the structure of the electronic device provided by the present invention. Detailed Implementation

[0029] To make the objectives, technical solutions, and advantages of this invention clearer, the technical solutions of this invention will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some, not all, of the embodiments of this invention. All other embodiments obtained by those skilled in the art based on the embodiments of this invention without creative effort are within the scope of protection of this invention.

[0030] It should be noted that, in the description of the embodiments of the present invention, the terms "comprising," "including," or any other variations thereof are intended to cover non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements includes not only those elements but also other elements not expressly listed, or elements inherent to such a process, method, article, or apparatus. Without further limitations, an element defined by the phrase "comprising one..." does not exclude the presence of other identical elements in the process, method, article, or apparatus that includes said element.

[0031] The terms "first," "second," etc., used in this application are used to distinguish similar objects and not to describe a specific order or sequence. It should be understood that such data can be interchanged where appropriate so that embodiments of this application can be implemented in orders other than those illustrated or described herein, and the objects distinguished by "first," "second," etc., are generally of the same class and the number of objects is not limited; for example, a first object can be one or more.

[0032] Figure 1 This is a schematic diagram of the duty management system for the business knowledge base provided by the present invention, as shown below. Figure 1 As shown, the duty management system includes: an information acquisition module 101, a human-machine input module 102, a mechanical analysis result generation module 103, an intelligent analysis result generation module 104, and a duty log generation module 105;

[0033] The information acquisition module 101 is used to collect the current status information of the faulty device through the integrated communication network management system; the current status information includes at least the device object information of the faulty device and the corresponding alarm information.

[0034] The integrated communication network management system may include the following collected data: duty logs, maintenance records, fault records, alarm information, and corresponding processing solutions and object information for the alarm information.

[0035] It is understood that alarm information is a prompt message issued when a certain device malfunctions. The content of alarm information includes, but is not limited to, the specific content, type, and level of the alarm.

[0036] The object information includes specific information about the communication equipment and optical cables that have malfunctioned.

[0037] Duty logs can be understood as records of important events kept by the target user, i.e., the duty personnel; for example, written records of alarm information and the handling solutions taken.

[0038] The human-machine input module 102 is used to receive input information from the target user, and to perform natural language parsing on the input information of the target user to extract key point information;

[0039] The input information can be either voice or text. It can also be a description of the situation. For example, if the input is text, the text could state: "On a certain date, device A experienced a communication mid-segment failure." Key information could include the fault type (equivalent to an alarm message), the faulty device (equivalent to object information), and the time information.

[0040] The methods of receiving input information include, but are not limited to: input via microphone, input via keyboard, etc.

[0041] The mechanical analysis result generation module 103 is used to perform a fuzzy search on the intelligent knowledge information blocks pre-stored in the business knowledge base based on the current status information, and determine the mechanical analysis result set of the faulty equipment.

[0042] It should be noted that the intelligent knowledge information block in this invention is stored in the business knowledge base and is created based on the original information collected by the integrated communication network management system; the original information includes at least the following information: alarm information, device object information, duty log, fault record information, and the processing scheme corresponding to the alarm information.

[0043] Optionally, a business knowledge base can be created by using knowledge base technology to build an intelligent database based on information such as alarm information, device object information, duty logs, fault record information, and corresponding processing solutions in the integrated communication network management system. The knowledge base technology includes, but is not limited to, ETL technology and semantic search technology.

[0044] ETL technology, which stands for Extract, Transform, and Load, involves acquiring data from a data source (database system or file system), cleaning and transforming the data to integrate scattered, disorganized, and inconsistent data into data blocks, and storing them at the destination to form a business knowledge base. Semantic search technology is a retrieval technique that, based on key search information, retrieves data related to the key search information from the business knowledge base to obtain knowledge feedback.

[0045] Specifically, the associated device object information and alarm information in the original information are used as key features. Original information (historical original information) with the same (or highly similar) key features is cleaned and transformed to form the same intelligent knowledge information block.

[0046] It should be noted that the mechanical analysis result generation module in this invention can utilize semantic search technology to retrieve intelligent knowledge information blocks in the business knowledge base using the current state information obtained by the information acquisition module as key search information, thereby obtaining a set of mechanical analysis results. The set of mechanical analysis results includes at least one intelligent knowledge information block. Furthermore, this set of mechanical analysis results can be stored and displayed through a comprehensive communication network management system.

[0047] The intelligent analysis result generation module 104 is used to perform a fuzzy search on the intelligent knowledge information block based on the key point information, and determine the intelligent analysis result set of the faulty device.

[0048] Similarly, the intelligent analysis result generation module 104 in this invention can utilize semantic search technology to retrieve intelligent knowledge information blocks in the business knowledge base using key point information extracted by the human-machine input module as key search information, thereby obtaining an intelligent analysis result set. This intelligent analysis result set includes at least one intelligent knowledge information block. Furthermore, this intelligent analysis result set can also be stored and displayed through a comprehensive communication network management system.

[0049] This invention leverages accumulated experience (communication fault handling experience, professional technical summaries, emergency plans, etc.) within a comprehensive communication network management system. Using knowledge base management technology, it refines and distills this experience, creating a "guideline" that can be referenced, consulted, and even implemented. Furthermore, intelligent knowledge information blocks can be obtained through mechanical and intelligent analysis result generation modules. This helps communication managers accelerate skill development, reduce operational risks, handle communication management tasks faster and more safely, and improve overall emergency response capabilities.

[0050] Specifically, it involves using big data processing, artificial intelligence, and knowledge management technologies to process commonly used information in the communication integrated network management system, such as duty logs, maintenance records, fault records, alarm information, and emergency plans, and then managing the processed data in a unified knowledge base. This enables communication integrated network management applications to achieve functions such as intelligent customer service, intelligent sentence recommendation, intelligent duty assistance, and automatic fault dispatch.

[0051] This invention can promote the "sharing" and "interaction" of communication expertise, increase tool support for communication service management, and enhance the human-computer interaction experience of business applications.

[0052] Furthermore, the duty management system based on business knowledge base provided by the present invention also includes: the duty log generation module 105, which is used to perform deduplication processing on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate target analysis results; and generate the current duty log according to the content of the target analysis results and the preset duty log module.

[0053] This invention provides a duty management system based on a business knowledge base. First, it utilizes current status information collected by a comprehensive communication network management system and key point information extracted by a human-machine interface (HMI) output module. Second, it uses a mechanical analysis result generation module to match a set of mechanical analysis results from the business knowledge base, and an intelligent analysis result generation module to match a set of intelligent analysis results from the business knowledge base. Further, based on the intelligent knowledge information blocks in the mechanical and intelligent analysis result sets, a current duty log is generated. This invention fully utilizes the professional knowledge provided in the business knowledge base. Based on information jointly extracted by the comprehensive communication network management system and the HMI output module, it searches the business knowledge base to obtain intelligent knowledge information blocks with high matching degrees, thereby obtaining relevant professional guidance and achieving more comprehensive and professional guidance, improving the professionalism of duty personnel.

[0054] Based on the above embodiments, as an optional embodiment, the duty management system based on a business knowledge base provided by the present invention further includes: an intelligent knowledge information block forming module; the intelligent knowledge information block forming module is used to extract, transform and load historical raw information to form the intelligent knowledge information block; and store the intelligent knowledge information block in the business knowledge base.

[0055] The intelligent knowledge information block in this invention can be understood as data formed after processing raw information using ETL technology. Each intelligent knowledge information block includes: interrelated alarm information, device object information, duty logs, fault record information, and processing solutions corresponding to the alarm information. It should be noted that this intelligent knowledge information block can be continuously updated and accumulated.

[0056] Based on the above embodiments, as an optional embodiment, the duty management system based on a business knowledge base provided by the present invention further includes: a fuzzy search module; the fuzzy search module is used to retrieve at least one intelligent knowledge information block from the business knowledge base according to a preset priority rule based on key search information; the key search information is the current status information or the key point information.

[0057] The preset priority rule is as follows: the priority at which the intelligent knowledge information block is retrieved is positively correlated with the number of times the intelligent knowledge information module is retrieved.

[0058] It should be noted that both the mechanical analysis result generation module and the intelligent analysis result generation module can utilize the fuzzy search module to perform fuzzy search on intelligent knowledge information blocks in order to obtain their respective result sets.

[0059] Based on the above embodiments, as an optional embodiment, the duty management system based on a business knowledge base provided by the present invention further includes: a business knowledge base update module; the business knowledge base update module includes: a first update unit and a second update unit; the first update unit is used to process the real-time original information using the intelligent knowledge information block forming module to generate a new intelligent knowledge information block when there is no corresponding intelligent knowledge information block for the real-time original information in the business knowledge base; the second update unit is further used to increase the priority of the intelligent knowledge information block corresponding to the real-time original information being retrieved when there is a corresponding intelligent knowledge information block for the real-time original information in the business knowledge base.

[0060] Optionally, key features of the real-time raw information (device object information and alarm information) can be retrieved in the instance data pool. The historical database contains priorities, and the retrieval is performed in order of priority, with higher priority being matched first.

[0061] Optionally, based on the key features (device object information and alarm information) in the real-time raw information, a search is performed in the business database. If no corresponding intelligent knowledge information block is found, a new intelligent knowledge information block can be generated using the intelligent knowledge information block forming module, and the priority of the new intelligent knowledge information block being retrieved is set to the lowest level.

[0062] Using key features of real-time raw information, a fuzzy search is performed in the business knowledge base. Once a matching result is found, it is considered a match, and the number of search records for each intelligent knowledge information block in the business knowledge base is accumulated, i.e., its priority is updated.

[0063] Therefore, this invention sets the retrieval priority of each intelligent knowledge information block and stores the intelligent knowledge information blocks into the business intelligent knowledge base according to a preset method. After any intelligent knowledge block is retrieved, its retrieval priority is updated. When no matching intelligent knowledge information block is retrieved, a new intelligent knowledge information block is added to the business knowledge base, thereby enabling the business database to be continuously updated and improved, so that the target user can obtain more professional and detailed "guidance".

[0064] Figure 2 This is a schematic diagram of the duty log generation module provided by the present invention, as shown below. Figure 2 As shown, the duty log generation module includes: a deduplication processing unit 201, a fault handling scheme recommendation unit 202, a duty log recommendation unit 203, and a duty log generation unit 204.

[0065] The deduplication processing unit 201 is used to deduplicatize the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate target analysis results including intelligent instruction information blocks.

[0066] Specifically, the present invention can remove duplicate parts in the mechanical analysis result set and the intelligent analysis result set to generate a target analysis result that contains all information in the mechanical analysis result set and the intelligent analysis result set.

[0067] The fault handling scheme recommendation unit 202 is used to extract a set of handling schemes corresponding to the current state information from the target analysis results based on the similarity between the current state information of the faulty device and the state information in the target analysis results.

[0068] This invention can extract a set of processing schemes from the information in the target analysis results through similarity verification.

[0069] The duty log recommendation unit 203 feeds back the set of processing solutions to the target user through a visual interface, so that the target user can determine the target processing solution that matches the on-site situation from the set of processing solutions.

[0070] Optionally, in this invention, a set of processing solutions can be provided to the target user through the visual interface of the integrated communication network management system; the target user can select the target processing solution for the current status information from the set of processing solutions based on the on-site situation.

[0071] Optionally, the present invention can set the credibility of different processing schemes. Once a target processing scheme is determined to be adopted, the credibility of the target processing scheme can be improved.

[0072] Alternatively, the present invention may also reduce the credibility of other unselected processing schemes.

[0073] The duty log generation unit 204 is used to generate the current duty log according to the target processing scheme and the preset duty log template.

[0074] It should be noted that the duty log module can be used to fill in duty logs on behalf of others. By filling in the target processing plan in the specified position of the duty log template, a duty log for the current status information can be generated.

[0075] Optionally, the integrated communication network management system can display and store not only the mechanical analysis result set and the intelligent analysis result set, but also the current duty log.

[0076] Based on the above embodiments, as an optional embodiment, the duty management system based on a business knowledge base provided by the present invention, when the input information is voice information, Figure 3 This is a schematic diagram of the human-machine input module provided by the present invention, as shown below. Figure 3 As shown, the human-machine input module includes: a voice input unit 301 and a voice parsing unit 302;

[0077] The voice input unit 301 is used to receive voice information input by a target user; the voice information is a voice description of the scene.

[0078] Specifically, it can receive voice information through a microphone and send the voice information to a voice analysis unit.

[0079] The speech parsing unit 302 is used to perform lexical decomposition on the speech information using the word segmentation dictionary in the business knowledge base and extract key information.

[0080] Specifically, the speech parsing unit uses a word segmentation dictionary in the knowledge base to perform semantic parsing, breaking down the received speech information into several words and extracting key information.

[0081] Optionally, the key information includes, but is not limited to, alarm information, fault object information, time information, and other information.

[0082] Based on the above embodiments, as an optional embodiment, the duty management system based on a business knowledge base provided by the present invention further includes a human-computer input module: a word segmentation dictionary update unit; the word segmentation dictionary update unit is used to periodically update the word segmentation dictionary based on the natural language habits of the target user.

[0083] This invention can periodically update the word segmentation dictionary within the system based on human natural language habits, thereby standardizing the accuracy of automatic word segmentation and reducing ambiguity caused by segmentation errors. The knowledge base system provides an automatic function to add words to the word segmentation database and supports manual maintenance and updates by users.

[0084] This invention also provides a duty roster management method, implemented using the aforementioned duty roster management system based on a business knowledge base. Figure 4 This is a flowchart illustrating the duty management method provided by the present invention, as follows: Figure 4 As shown, the method includes:

[0085] Step 401: Collect the current status information of the faulty equipment through the integrated communication network management system;

[0086] The current status information includes at least the device object information of the faulty device and the corresponding alarm information;

[0087] Step 402: Receive input information from the target user, and perform natural language parsing on the input information to extract key information;

[0088] Step 403: Based on the current status information, perform a fuzzy search on the intelligent knowledge information blocks pre-stored in the business knowledge base, and determine the set of mechanical analysis results for the faulty equipment;

[0089] Step 404: Based on the key point information, perform a fuzzy search on the intelligent knowledge information block and determine the intelligent analysis result set of the faulty device;

[0090] Step 405: Perform weight reduction processing on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate target analysis results;

[0091] Step 406: Based on the target analysis results, generate the current duty log according to the preset duty log module;

[0092] The intelligent knowledge information block is stored in the business knowledge base and is created based on the original information collected by the integrated communication network management system. The original information includes at least the following: alarm information, device object information, duty log, fault record information, and the processing scheme corresponding to the alarm information.

[0093] Figure 5 This is a schematic diagram of the structure of the electronic device provided by the present invention, such as... Figure 5As shown, the electronic device may include: a processor 510, a communication interface 520, a memory 530, and a communication bus 540, wherein the processor 510, the communication interface 520, and the memory 530 communicate with each other through the communication bus 540. The processor 510 can call logical instructions in the memory 530 to execute a duty management method, which includes:

[0094] Step 401: Collect the current status information of the faulty equipment through the integrated communication network management system;

[0095] The current status information includes at least the device object information of the faulty device and the corresponding alarm information;

[0096] Step 402: Receive input information from the target user, and perform natural language parsing on the input information to extract key information;

[0097] Step 403: Based on the current status information, perform a fuzzy search on the intelligent knowledge information blocks pre-stored in the business knowledge base, and determine the set of mechanical analysis results for the faulty equipment;

[0098] Step 404: Based on the key point information, perform a fuzzy search on the intelligent knowledge information block and determine the intelligent analysis result set of the faulty device;

[0099] Step 405: Perform weight reduction processing on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate target analysis results;

[0100] Step 406: Based on the target analysis results, generate the current duty log according to the preset duty log module;

[0101] The intelligent knowledge information block is stored in the business knowledge base and is created based on the original information collected by the integrated communication network management system. The original information includes at least the following: alarm information, device object information, duty log, fault record information, and the processing scheme corresponding to the alarm information.

[0102] Furthermore, the logical instructions in the aforementioned memory 530 can be implemented as software functional units and, when sold or used as independent products, can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, essentially, or the part that contributes to the prior art, or a part of the technical solution, can be embodied in the form of a software product. This computer software product is stored in a storage medium and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute all or part of the steps of the methods described in the various embodiments of the present invention. The aforementioned storage medium includes various media capable of storing program code, such as USB flash drives, portable hard drives, read-only memory (ROM), random access memory (RAM), magnetic disks, or optical disks.

[0103] Through the above description of the embodiments, those skilled in the art can clearly understand that each embodiment can be implemented by means of software plus necessary general-purpose hardware platforms, and of course, it can also be implemented by hardware. Based on this understanding, the above technical solutions, in essence or the part that contributes to the prior art, can be embodied in the form of a software product. This computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, magnetic disk, optical disk, etc., and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute the methods described in the various embodiments or some parts of the embodiments.

[0104] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, and not to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that modifications can still be made to the technical solutions described in the foregoing embodiments, or equivalent substitutions can be made to some of the technical features; and these modifications or substitutions do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A duty management system based on a business knowledge base, characterized in that, include: Information acquisition module, human-machine input module, mechanical analysis result generation module, intelligent analysis result generation module, and duty log generation module; The information acquisition module is used to collect the current status information of the faulty device through the integrated communication network management system; the current status information includes at least the device object information of the faulty device and the corresponding alarm information. The human-machine input module is used to receive input information from the target user, and to perform natural language parsing on the input information of the target user to extract key point information; The mechanical analysis result generation module is used to use semantic search technology to perform a fuzzy search on the intelligent knowledge information blocks pre-stored in the business knowledge base, using the current state information as key search information, and to determine the mechanical analysis result set of the faulty equipment. The intelligent analysis result generation module is used to use semantic search technology to perform a fuzzy search on the intelligent knowledge information block using the key point information as key search information, and to determine the intelligent analysis result set of the faulty device. The duty log generation module is used to perform weight reduction processing on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate target analysis results. Based on the results of the target analysis, generate the current duty log according to the preset duty log module; The intelligent knowledge information block is stored in the business knowledge base and is created based on the original information collected by the communication integrated network management system; the original information includes at least the following information: alarm information, device object information, duty log, fault record information, and the processing scheme corresponding to the alarm information; The duty log generation module includes: a deduplication unit, a fault handling solution recommendation unit, a duty log recommendation unit, and a duty log generation unit; The deduplication processing unit is used to deduplicatize the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate target analysis results including intelligent instruction information blocks. The fault handling solution recommendation unit is used to extract a set of handling solutions corresponding to the current state information from the target analysis results based on the similarity between the current state information of the faulty device and the state information in the target analysis results. The duty log recommendation unit feeds back the set of processing solutions to the target user through a visual interface, so that the target user can determine the target processing solution that matches the on-site situation from the set of processing solutions; The duty log generation unit is used to generate the current duty log according to the target processing scheme and a preset duty log template.

2. The duty management system based on a business knowledge base according to claim 1, characterized in that, Also includes: Intelligent knowledge information block formation module; The intelligent knowledge information block forming module is used to extract, transform, and load historical raw information to form the intelligent knowledge information block; and to store the intelligent knowledge information block in the business knowledge base.

3. The duty management system based on a business knowledge base according to claim 2, characterized in that, Also includes: Business knowledge base update module; The business knowledge base update module includes: a first update unit and a second update unit; The first update unit is used to process the real-time original information using the intelligent knowledge information block forming module to generate a new intelligent knowledge information block when there is no corresponding intelligent knowledge information block in the business knowledge base. The second updating unit is further configured to increase the priority of the intelligent knowledge information block corresponding to the real-time original information being retrieved when the real-time original information has a corresponding intelligent knowledge information block in the business knowledge base.

4. The duty management system based on a business knowledge base according to claim 1, characterized in that, Also includes: Fuzzy search module; The fuzzy search module is used to retrieve at least one intelligent knowledge information block from the business knowledge base based on key search information and according to preset priority rules. The key search information is either the current status information or the key point information.

5. The duty management system based on a business knowledge base according to claim 4, characterized in that, The preset priority rule is specifically as follows: The priority at which the intelligent knowledge information block is retrieved is positively correlated with the number of times the intelligent knowledge information block is retrieved.

6. The duty management system based on a business knowledge base according to claim 1, characterized in that, When the input information is voice information, the human-computer input module includes: a voice input unit and a voice parsing unit; The voice input unit is used to receive voice information input by a target user; the voice information is a voice description of the scene. The speech parsing unit is used to decompose the speech information into words using the word segmentation dictionary in the business knowledge base and extract key information.

7. The duty management system based on a business knowledge base according to claim 1, characterized in that, The integrated communication network management system is also used to display and store the mechanical analysis result set, the intelligent analysis result set, and the current duty log.

8. The duty management system based on a business knowledge base according to claim 6, characterized in that, The human-computer input module further includes: a word segmentation dictionary update unit; The word segmentation dictionary update unit is used to update the word segmentation dictionary periodically based on the natural language habits of the target user.

9. The duty management system based on a business knowledge base according to claim 6, characterized in that, Also includes: Module for modifying duty logs; The duty log modification module is used to modify the current duty log generated by the duty log generation module and store the modified current duty log in the communication integrated network management system.

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