Intention knowledge base construction method, identification method, device, equipment and medium

CN115757685BActive Publication Date: 2026-05-29CHINA PING AN PROPERTY INSURANCE CO LTD

Patent Information

Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
CHINA PING AN PROPERTY INSURANCE CO LTD
Filing Date
2022-12-09
Publication Date
2026-05-29

AI Technical Summary

Technical Problem

[0003]本发明的目的在于提供一种意图知识库的构建方法、识别方法、装置、电子设备及存储介质,以解决现有技术中意图表示模糊及意图包含导致的意图识别准确率低的技术问题

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Abstract

The present application relates to the technical field of semantic recognition, and also relates to the technical field of artificial intelligence, in particular to a construction method and a recognition method of an intent knowledge base, a device, an electronic device and a storage medium, a knowledge graph is acquired, attribute strings are extracted from the knowledge graph to establish a matching knowledge base, an intent library is acquired, sentences in the intent library are classified into corresponding behavior categories respectively to obtain behavior labels of each sentence, each sentence in the intent library is matched with each attribute string in the matching knowledge base respectively to obtain attribute labels of the sentences, sentences that fail to match are analyzed to obtain fine-grained intent labels of the sentences that fail to match, and an intent knowledge base is established according to the sentences, the attribute labels or the fine-grained intent labels of the sentences, and the behavior labels of the sentences. Through the above-mentioned manner, the technical problem of low accuracy of intent recognition caused by fuzzy intent representation and intent inclusion in the prior art is solved.
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